How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for plumbing leak repair
Clear ✕All 158 Google reviews tagged “Plumbing leak repair” · showing 120
Mac M, technician was informative and helpful. Down to earth guy.
Kevin is fantastic, polite, friendly and a good worker. He took great care of our unit and I appreciate him very much.
JD did an excellent job for us. He has a great work ethic and really cares that he does a good job for his customers.
Friendly and professional, took care in my home. Measured correctly, reccommended good commode .Cleaned up better than our was before, including leaves at front door so he didn't track them in. My daughter even said "he's nice".
Technician was friendly, helpful and thorough. The job was completely without delay and all works well.
This was my second time using ER for my plumbing needs and they are fantastic all around. Today I had Bryan and and I'd be happy to request him again.
Great service and looked at several items besides the one we called him for. Also estimated a new gas line. Great job! Have had a ton of the services they provide, toilet malfunctions, clogged oipes, dishwasher install, disposal repair and install, now laundry drain clog removal. Always great service!
Austin Jimenez was a great plumbing technician! He was on time, friendly, knowledgeable, and very patient in dealing with our plumbing issues. He kept on task and did a great job in fixing our shower and our hand sink. Thanks so much Austin!
Jeremy was thorough, communicated well and was able to find the issue, repair it and offer guidance for next steps. I hope that if I ever need ER Services again, that they send him.
We had a couple of issues at our older home that could have gone a number of ways. Christopher from ER understood the issues, explained their approach to the problems, and gotnus all fixed up in the correct way and with reasonable expense. We are very satisfied and will use them again!
JD was awesome and communicated very well what was going on and why. We have been ER customers for years and anytime we have the need for their services, they are the only company we call. Dave should be proud of JD. Kudos ER.
We have been ER customers for many years and will not change. Ultimate professionalism and some of the nicest people you could hope to deal with. JD was awesome and is an excellent ambassador for Dave’s team at ER.
Very professional, knowledgeable, and friendly. Gave a price before beginning the work. And we appreciated the coupon!
Extraordinary service. My old under the stairs water heater was very difficult to physically work on or remove. Installation of a new water heater was just as challenging. The E. R. Services team led by Garrett Helms showed experience and patience to successfully finish the job. My new water heater is working well.…
Leonard did an outstanding job. Efficient, polite and did everything he said he was going to do.
Had a minor gas leak repaired. I was able to get someone out very quickly. The technician (Gordon) was great to deal with and helped identify options for getting the repair done quickly and affordably.
Had main pipe leaking in front yard ,i thought it was under the house slab ,but it was 3 ft. from side of house! saved a bunch of money! very honest plumber.
David was totally excellent!!! So kind, professional and explained everything he was doing.
This is my third time using ER Plumbing and I will only use them from here on out! They replaced my water heater today. I only contact them when I have plumbing issues. They’re trustworthy and reliable. They have qualified plumbers that do an excellent job. They walk you through the process. It’s always a pleasure.…
Jake was punctual, professional, friendly, and knowledgeable
Isiah Bolling replaced the seal on my toilet and did a great job. He took care to clean up after his work. He was polite and knowledgeable.
Sam and his partner were great, he is always friendly, pleasant and helpful. He is the reason that ER Plumbing is our #1 go to for plumbing needs!!!
Absolutely fantastic! I don’t know what more to say, but if you ever have a plumbing issue I would not hesitate to call ER and I would ask for JD.
If I could give this company a negative star I would. Every time they come out to The Villages property they take forever to do a repair just to not even complete the job and have to stretch it out upon multiple days causing many residence to have to go all day without water or a proper estimate of when it will get…
Benjamin from ER Services did an outstanding job. He responded quickly to our call and worked through the entire day repairing a burst pipe. He was thorough, professional, and made sure everything was handled properly. He even came back to further inspect the issue and ensure there were no additional problems. Overall, an amazing job, highly recommend!
E.R. Plumbing has been to our office multiple times in the 4 years. Were always happy with the work they deliver. As far as today, Jake did a wonderful job. He's always very polite and easy to work with. We appreciate everything he did for us during his multiple visits.
Austin was a real pro and got to the heart of our HOA waterline break quickly and efficiently. However, getting repair folks on site has been a challenge after all the cold weather and high demand. We're hoping they can get to us tonight.
The technicians of ER Plumbing have always provided excellent service, from general worn out plumbing in an older home to replacing our water heater in the attic(a tough job at best). Professionals at every level, from the office staff to the service guys. Local company with great service at a good value! ER…
David is a gem! He was very knowledgeable, professional and attentive. He made sure to address all of my concerns and when asked gave his expert opinion in moving forward. He is an asset to ER Services company. He provided service that felt like family.
Wow, impressive plumbing services! Starting with me calling and getting a call back! Thank you Jake and Nick and Jon! I had no water! Broken line, you had me up and running in hours. Nice guys, and neat workers! Thanks for cleaning up so well, that I did not know that you had even been in my front yard. Just great, thank you! What a relief!
Incredibly fast and excellent service.
This is my second time using E.R. Services and both times they have been awesome, from the courteous scheduling staff to Damon who came out and fixed my leak from my shower. 10 out of 10 STARS!
Service was done professionally
Amazing work from Noah Hollifield and Nick Hunter. They went beyond, they are incredibly nice and competent people. I'll go with this company from now.
Brian was extreamly courteous, knowledgeable and a technician who explained everything clearly and throughly. Would highly recommend.
Gordon did an excellent job in a tight time line. I appreciated all his extra effort.
Jaxon Smith at ER Plumbing did a great job for me. He analyzed the problem, gave me to options for a box and fix the leaks to my satisfaction. This is my second time using Jaxon.
Fair price when we were in a bad situation. Corteous, friendly. Highly recommend
Jaxon was extremely professional and did a great job in fixing our problem.
Although the problem is not resolved, Sam is very knowledgeable and worked diligently to resolve issues. He found several other issues,which he fixed, which possibly lead to the larger issue. Sam is a conscientious worker with good customer service skills. ER Plumbing will need to return to solve an unusual…
Fernando worked diligently to get the job done.
Both Brennan and Jeremy did a wonderful job. They explained what they found, let me know that I needed a new faucet and made sure that I knew what type to purchase. Jeremy even placed the number for warranty replacements under the sink for easy location. I was pleased with their work!
Jeremy came on time and got right to work. He explained the issue and had the necessary tools to complete the job. He was finished in no time. He was very pleasant.
Arrived on time and was very professional. They found the problem and offered solutions in no time!
I’ve used ER for all my houses' plumbing jobs. Friendly, responsive, and consistently 20-30% less expensive than quotes from other outfits. Highly recommend.
Outstanding job by Jeff. Been using ER Plumbing for 15 years ++ .Excellent company...
Fixed the problem…..great job and, a very nice person!!
Really professional and got us fixed up quickly.
Nick was very personable and professional and fixed the problem.
Jon did a great job for us! He was competent and extremely personable.
T J Ketzer did an excellent job! He was thorough, answered all my questions, and on time. I have used ER services in the past and all their previous work was also excellent will continue to use them in the future and refer to other friends. We discovered the Perks to Poly connection was bent too extreme and slight…
Michael was thorough and explained what he felt the issue was. The great thing is if we have more issues we can call them back out. Highly recommend ER Plumbing.
Had some backup and tech Brennan Berry was great. He was professional, competent, and pleasant to deal with. Problem fixed!
As usual, they were very courteous, and professional. He went above and beyond. Highly recommend.
Ricky was informative and extremely helpful in explaining the issues. He was courteous and went out of his way to to inspect the system and provide us with details on options to help prevent future issues with our sewer lines. Impressive service indeed!
Bryan, was on time and courteous. He was very professional, and had all the tools and equipment needed to complete the task we had for him. More work for the ER team will be coming in the future.
Just wanted to say Rick was great. Explained everything to me. Very polite thank you for having such well mattered employee. Annette
Great experience with Garrett! He was detailed in explaining the issue and the repair. Exceeded my expectations. Thank you!
Garrett Helms was extremely professional, knowledgeable, fast, clean, polite, friendly, and honest. He installed my new kitchen faucet after removing the old leaky faucet and rusted & frozen hardware. I'm a DIY guy, but gladly passed off this task to a pro.
Excellent work with repairs !!!
We’ve used ER’s services for the past several years and have been very pleased with the quality of the work and how quickly they respond for both emergency and non-emergency work.
Mac and Hunter did an awesome job restoring my office back to working condition from the diagnosis to coming in when we were closed and fixing everything to working condition! We appreciate your hard work and professionalism! Thank you again !
Great service 👏 Austin was great
Ricky and Sam were on time and did an excellent job installing a new kitchen faucet, three kitchen angle stops, one needle valve and a new outside faucet.
T.J is such a class act. So patient and professional. Very attentive to detail… Definitely a 5 star technician!!!
Service was awesome. Mike got here in a timely manner. He was very professional and friendly. Would definitely use this service again and recommend to anyone needing a reliable plumbing company!
Nick did a fantastic job!! I had a Sunday emergency where water was all over the bathroom floor, gunk coming up into shower and tub - just awful! He came out and within 15 mins found and solved my problem!! Not to mention saved me thousands of dollars!! ER is the way to go! Would definitely recommend to anyone!
Quickly responded to our call. They worked us into their schedule & were able to trouble shoot the problem within 2 minutes of arrival.
Jeff was amazing and knowledgeable. He was able to quickly analyze and describe in detail the multiple issues our restaurant had in different places. He even made it super easy to understand and suggested solutions and preventative maintenance!
We have always had great service and professional people who have gone the extra mile for many years.....this visit was above and beyond.....they have installed garage disposal and fixed leaks and toilets. I was on a hoa board and they were always dependable whenever we used them on large community services to small. They are great.
Noah did an excellent job and was very knowledgeable. We were so lucky to have him come out and will definitely request him again!!!
John, very informative, his people skills were on par and evenly matched to his skills as a competent, and professional plumber. Great job! Thanks John.
Very professional. Explained the problem and the solution clearly. Did the job right away.
Brennan truly exceeded our expectations! He visualized and implemented an overhead path for a new waterline that had to snake through several rooms. He and his assistant Sam were very professional and courteous during the day they spent with us. They were careful to cover surfaces and cleaned up beautifully…
Great service! Thank you.
Austin was a huge help! Very knowledgeable and kind. He worked very quickly and was very thorough.
Service call got to my house within 30 minutes. Tech was very personable and a pro! Took him about an hour and a half. I broke off my exterior hose bib pipe under the house. Tight crawl space, excellent job. Will use again for sure.
Taylor was very professional, with excellent communication skills. Would highly recommend.
Very nice, professional, informative and didn’t waste any time. Very satisfied.
Josh did such a fantastic job and fixed everything quickly and perfectly!
Josh was friendly and helpful and was able to fix my dishwasher / garbage disposal plumbing leak quickly!
Notified of arrival and showed up within time promised. Replaced one outdoor spigot and rebuilt another spigot. Did job as expected and left no mess. Honest and explained what needed to be done, what was done and showed us what parts were replaced. I will use them again and recommend this company.
Leonard was very professional and knowledgeable. He was able to give me detailed advice and information to correct my problem. I highly recommend him for your services.
Highly recommend ER Plumbing. They have been absolutely wonderful for us twice now. They have great customer service from the office all the way to the technicians. They are prompt and affordable.
Nick arrived, and before I had made it to the door to let him in, he had already begun to work, looking for water spots in the yard, checking meters, and all the usual suspects. When he came in he knew almost instantly what the issue was and went to work rectifying it. If you’re like me, unsure of what’s causing…
He arrived on time. He was professional, knowledgeable, and courteous
Had a leak in the supply line in the bathroom. Taylor Luke came and removed and replaced the supply line and valve in no time at all. Very nice guy and work was professional. Will definitely call them again next time we have a problem.
Friendly, respectful and knowledgeable technicians.
Great service!!
Was on time , fixed problem and was courteous and professional
100% satisfied! Called for an emergency service to repair a punctured water line in a wall. Prompt and problem solved in under an hour! Super thankful for Jesse’s professionalism and top notch handy work to get our water restored.
Ricky and his technician were very knowledgeable and precise. Took the time to explain exactly every step that was being done. Ask if I had any questions and showed me everything that was done in person and with pictures. I have found me a plumbing service I trust. Thanks again.
The team was very professional, thorough and hard working!
Steven was absolutely fantastic. Very punctual and extremely friendly and straight forward.
Mike was professional and quickly repaired the issue.
Austin was very good at troubleshooting the problem, he had the repair done in an hour and a half even running to get a part. He was very professional.
Professional, kind, and honest. Very upfront about the repairs needed and the cost. Work was completed fairly quickly and efficiently and the cost after were the same as the quotes cost before. All of it was done with a smile and a sense of humor for our ‘small leak’
Great job
Of course with the freezing temperatures our area experienced today we ended up with a pipe breaking. We called ER plumbing and they were able to set us up with an appointment on short notice even on a very busy Christmas Eve!!!! The technician they sent (Mike S.) was nothing short of amazing! He was able to…
Identified and remedied the source of a leak. Arrived on time, explained what needed to be done, and did it expeditiously
Garrett and John arrived and immediately went to work to determine what was causing my drainage problem. They tried the simplest things first before going on to the harder, more expensive things. Once they identified the problem and got my approval to repair, they got it done quickly and efficiently. They then ran…
Jeff Malone came on time. He not only removed debris from the filters on 2 faucets and a shower head, but showed me how to keep it from happening again. He replaced two parts in toilet so it works much better. He was not only helpful and professional, but also sharing his knowledge was helpful to me. I recommend…
Friendly and knowledgeable. A++++ service
Very pleased with quick response and fast service we received. TJ located and fixed a rusted pipe under our kitchen sink. He also gave us a price to come back to replace more of the rusted galvanized pipe that runs up the wall that has to be torn out. Also as a courtesy he adjusted the floats in 2 toilets that…
Great technician. Friendly, knowledge, and honest
TJ and Sam came out to give me a second opinion on locating a water leak and what repairs would be needed. They were extremely professional and kept me informed throughout the process. They showed me the leak on their camera and explained what would be needed to repair the pipe and correct the clean out in case there was a future issue.
A previous plumbing company could not successfully find our leak. Brennan and ER Plumbing found the issue quickly and resolved it quickly and professionally. I am looking forward to my water bill going back down. Very good work.
Austin was great, came at the beginning of the window time and knocked it out. Repaired our kitchen sink piping that was rusted and stinky with ease and with a much better product. Glad we went with ER Plumbing.
E.R. Plumbing has become our go-to whenever we experience plumbing issues. From dispatch to techs, everyone has been professional and caring. Thank you!
Had a great experience with service rendered. Very professional and explained the problem and cleaned up before leaving. Reasonable price.
Ricky showed up quickly and provided a thorough and detailed assessment of our issues. Pricing was competitive, and warranty was better than others. They were able to schedule our repair within a week, and when they came back to complete the work they were very careful and conscious of landscape damage and did…
One small problem turned into a bigger one. Bryan didn't sweat it, he dug his heels in and continued on like it was nothing.
Had ER out for a gas leak. They were out the next morning and had it taken care of quickly
Have used ER plumbing twice, both Will and Jeff were prompt, friendly, and knowledgeable. Prices were comparable or better than others. I will use them as my go-to for plumbing issues.
I am a Licensed NC general contractor and need to use the leak detection services of this company. They came out and founfld the leak, While there I had them repair the leak for my client. The gentleman they sent out was excellent.
Excellent service
Joshua did an awesome job and cleaned up before leaving. This job required a lot of attention to detail and precision especially for the installation of a free-standing tub and tub filler. He did everything to perfection.
We had a challenging problem that was difficult to detect, but Jeff and Barry worked diligently until problem was found. Can't say enough good things about them or the company, what should have been a miserable experience they turned into a positive. They were efficient, knowledgeable, and professional. High quality…
Update: I've adjusted my previous rating because the owner read my post and called me to apologize and is refunding the entire costs of what I paid as an act of good faith and integrity. He believes that the error is likely the result of the technician being new and unsure if he/they could make the repairs without…
Professional and friendly, services were thoroughly detected and quickly fixed. Could not be happier!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
