How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for plumbing pipe repair
Clear ✕All 296 Google reviews tagged “Plumbing pipe repair” · showing 160
Excellent service from Damon and E.R Services today! Very professional from scheduling to finishing the job in the same day!
Mac M, technician was informative and helpful. Down to earth guy.
A section of our 90+ year old cast iron pipe finally sprung a leak due to corrosion underneath our kitchen. Bryan with ER Services came out within a day after submitting a service request, and fully explained the options of an in-pipe lining versus replacement of the section with PVC pipe. We opted for the latter…
Very prompt
ER Plumbing replaced a damaged underground waterline for us recently and they were very professional and courteous. The yard looked like new when they finished. I recommend them 100%.
Great service. Brennan was thorough in his assessment of my problem and fixed the issue the same day.
JD did an excellent job for us. He has a great work ethic and really cares that he does a good job for his customers.
JD was professional, pleasant, & knowledgeable in explaining the detailed options to repair what I needed related to a leakage in the underground pipe water line.
This company is great. They not only took care of the original issue but handled a second issue without any problem. The technician, Christopher Myers, was friendly and knowledgeable. Also, the price was reasonable for the work they performed. Thank you
Great service and looked at several items besides the one we called him for. Also estimated a new gas line. Great job! Have had a ton of the services they provide, toilet malfunctions, clogged oipes, dishwasher install, disposal repair and install, now laundry drain clog removal. Always great service!
Very professional
Austin Jimenez was a great plumbing technician! He was on time, friendly, knowledgeable, and very patient in dealing with our plumbing issues. He kept on task and did a great job in fixing our shower and our hand sink. Thanks so much Austin!
July 16, 2026 Had some issues with the disposal and Jeremy from ER Services took great care of us. Diagnosed and fixed the issue with great service and style! Thanks ER Plumbing Services!
Jon did a great job replacing our leaking PRV! Even turned the pressure up just a bit. We love ER Services!
We love ER Services! They are our Go To for anything plumbing related. They recently installed a new water heater, and we couldn’t be happier. Their team is professional, thorough and prompt. The follow up is excellent. We will continue to call on them for all our plumbing needs. We highly recommend them.
JD Smith of E.R. Services worked on a plumbing problem we’ve been having. He was here on time and did an awesome job. He worked hard, diagnosed our problem and resolved it before he left. He was very knowledgeable, friendly, efficient and helpful. He explained everything he would do to identify and fix our problem…
Bryan arrived at the house on time and we discussed what the issue was. He went under the house to check the plumbing in the crawlspace and took detailed pictures while he was inspecting the plumbing. He came out with detailed information about the current condition of the plumbing and recommended reasonable…
Nick arrived promptly for my emergency request for a clogged drain causing the kitchen sink to back up. He assessed the problem, drained the sink, and returned the following morning to access the drain pipe in the wall. He was efficient, he worked fast, he was neat as he opened up the plaster wall and repaired…
As promised, the sub-slab hot water leak was located and repaired with minimal drywall repair required. A new hot water tank was recommended due to the age of the existing unit and quickly installed. Very professional.
Very professional and courteous. Taylor explained everything along the way and took various photos to be able to demonstrate to insurance what was done.
Quick response time and thorough work along with thorough explanation. Excellent service!
ER plumbing was incredible from the first call and dealing with office staff to our tech on sight. Damon from was amazing! He found the problem pipe, took pictures, explained the issues to us and let us know our options. After we talked to our insurance, because it was a broken pipe and we had an insurance claim…
Very professional and personable
Had main pipe leaking in front yard ,i thought it was under the house slab ,but it was 3 ft. from side of house! saved a bunch of money! very honest plumber.
Jon was very courteous, honest and professional. My problems were fixed. It is a pleasure working with this company and the professionals that serviced my home.
Jon and his assistant were knowledgeable, professional, and thorough in their work. They took the time to carefully repair the broken pipes at our HOA subdivision entrance, ensuring the job was done right. I’ve been relying on ER Services for all my plumbing needs since 2014 and have consistently been impressed with…
Jake was punctual, professional, friendly, and knowledgeable
We have needed ER Services twice for unexpected leaks. Both times, they have responded so quickly and professionally. Will use them every time.
The work was great! Plumbers were respectful and kind. Estimate was not accurate, however, and I paid much more than expected.
Absolutely fantastic! I don’t know what more to say, but if you ever have a plumbing issue I would not hesitate to call ER and I would ask for JD.
Second time I've used ER services. For water leaks. Always quick and professional
Leonard did a great job. He found the leak at our homeowner’s association was in a pipe that ran under and across a street. He was able to replace it by digging on both sides of the street without having to cut the asphalt and curbs. A little thought and originality saved as a good bit of money.
Excellent Customer Service. Very Professional. Knowledgeable. Highly recommended.
ER Services was responsive yesterday when we discovered a kitchen faucet leak. Jeremy Truxal was very knowledgeable, professional, and courteous as he determined what happened and led us through the process. While he was onsite, he repaired my master bath sink. Highly recommend ER!
Five stars for ER Services! Jake and Nick were fantastic. They arrived quickly and fixed a leak in our outdoor waterline right away. The initial estimate to the completed repair only took two days. Highly recommend their professional and efficient service! Update -- I also highly recommend Fernando at E.R.…
Outstanding service from Jake. Always professional and takes the time to explain what he needed to do. He was able to recommend suggestions so we are not calling out of desperation. No pressure to sell a service just a recommendation and now my wife and I are planning on scheduling his suggestion. Thank you for being the professional.
Professional and quality service was completed the day after I called…highly recommend!
Jaxson did an excellent job of assessing and fixing our problem. We weren’t getting water into the house and he diagnosed that it was a clogged PRV valve. He cleaned it and we are good to go. He also looked at some on our tankless water heater while he was there. He was quick, efficient and good!
If I could give this company a negative star I would. Every time they come out to The Villages property they take forever to do a repair just to not even complete the job and have to stretch it out upon multiple days causing many residence to have to go all day without water or a proper estimate of when it will get…
Benjamin from ER Services did an outstanding job. He responded quickly to our call and worked through the entire day repairing a burst pipe. He was thorough, professional, and made sure everything was handled properly. He even came back to further inspect the issue and ensure there were no additional problems. Overall, an amazing job, highly recommend!
I am writing this on behalf of The Essex Condominium 5016-B. Freezing weather caused leaking and broken pipes. ER Plumbing responded timely, did an excellent job, & was efficient, courteous and quick. I will remember this company!
Great job ! Quick and professional. Made it happen and no delay .
Christoper and his helper was very professional, and informative
Wow, impressive plumbing services! Starting with me calling and getting a call back! Thank you Jake and Nick and Jon! I had no water! Broken line, you had me up and running in hours. Nice guys, and neat workers! Thanks for cleaning up so well, that I did not know that you had even been in my front yard. Just great, thank you! What a relief!
Just had another excellent experience with E.R. Services. The level of courtesy and professionalism is unmatched. Stomach was in a knot dealing with an emergency, but now that they have come and fixed the problem, my stomach has a nice warm fuzzy feeling.
Stellar work from a real professional. He listened to my input, gave me options, and charged fairly.
Incredibly fast and excellent service.
Jeremy was such a hard worker and he kept investigating until he found the source of our plumbing & sewer line problem. He worked tirelessly for 2 days to take care of us. We are very happy with his professional service and will definitely call him again.
We had a small leak in our half bathroom. I called ER plumbing and they had someone come out the same day. Our technician was William Wright and we highly recommend him. He was very professional, amazing customer service, great personality. Also, very knowledgeable of our issue. He explained himself thoroughly. Very affordable!
Great job! Super quick response Very professional. Will definitely recommend
Service was done professionally
Amazing work from Noah Hollifield and Nick Hunter. They went beyond, they are incredibly nice and competent people. I'll go with this company from now.
Jon Mykel was outstanding! Communicated the issue and fixed it!
Fast and professionally installation of 2-6" backwater valves in the building storm drains, to prevent water backup during rainstorms.
Brian was extreamly courteous, knowledgeable and a technician who explained everything clearly and throughly. Would highly recommend.
Mr David Haddock is the best plumber ever. He is a plumber’s plumber and he is very professional, extremely knowledgeable and he is now my ‘Official Plumber for home and business.” David my sincere thanks to you and Sam for a great job today. Linda Mullus
Julius was very prompt and polite. He kept me informed of needs.
Jaxon Smith at ER Plumbing did a great job for me. He analyzed the problem, gave me to options for a box and fix the leaks to my satisfaction. This is my second time using Jaxon.
On Sunday of Labor Day weekend, the resident of the condo found a water leak in the bedroom due to a nail from the new siding installation in the water line. Being a holiday weekend, we didn’t expect to receive same day service but Sam came out in the afternoon and repaired the damaged line. He communicated with the…
Jeramy was fabulous he took his time explain to us and showed it were the issues were. Now we want Jeramy every time we have any issues.
Excellent, prompt, professional service The team working on our plumbing project were super efficient, very pleasant and extremely helpful. I recommend them highly!!! Thanks so much!!
great job to troubleshoot
Great timely and honest job
Replace leaking hose in faucet and helped to trouble shoot problems with ice machine.
JD was that sympathetic and understanding. He thoroughly explained why I'm having the issue and while it's not one with an easy fix, I do feel better knowing that I'm not alone. JDs knowledgeable and friendly. He wasn't condescending or rude at all. Expect to be pleased if you ever meet him.
Professional work performance, William is the best. Recommend this knowledgeable gentleman highly, Thank you to fix the plumbing problem
Reggie first came out to give us a quote for replacing our water heater. He was very thorough went through all of the options for us. When we made a decision we contacted ER plumbing. Reggie came out and again was very thorough in the replacement. He worked very hard, never took a break. We are very happy with our…
Although the problem is not resolved, Sam is very knowledgeable and worked diligently to resolve issues. He found several other issues,which he fixed, which possibly lead to the larger issue. Sam is a conscientious worker with good customer service skills. ER Plumbing will need to return to solve an unusual…
Arrived earlier than expected, and got the job done, even though it was raining! Five stars+
Great price, great service, very professional, prompt. I highly recommend.
These guy’s always do a good job.
Steven Anderson, what a guy. Took the time to check all options for repair and then found the best way to go about fixing the issue. Up beat the whole time and made sure to double, if not, triple check his work. What a plumber!
ER plumbing is my preferred plumber. I have used them for years in multiple locations. I do recommend using their services.
Mike was awesome, very knowledgeable and even though we didn't find the problem, he offered suggestions for a next step to locate the problem with our septic system. Great experience would highly suggest ER Plumbing. It was an excellent experience as they were on time and did a spectacular job. This is the third…
Fixed the problem…..great job and, a very nice person!!
Really professional and got us fixed up quickly.
Through perseverance and grit, Adam was able to find the sewer leak below my slab and repair it. It wasn't an easy diagnosis or repair, but he kept at it and got the job done. We're very happy with the service, all around. Addendum. Just had Sam Dail with ER Plumbing out to the house for another repair.…
Mac has great technician He's always quick to let us know when he's coming prompt on his arrival and the job is always done to the most professional and fullest he could do it.
Sam came and preformed a full house inspection, he discovered our water pressure problem was just a part and he repaired it while he was here. Also several of our older faucet need to be replaced he suggested where I might find a replacement and he gave us an estimate on installation cost. He was professional,…
Excellent friendly professional service. Very timely! Will definitely use again!
T J Ketzer did an excellent job! He was thorough, answered all my questions, and on time. I have used ER services in the past and all their previous work was also excellent will continue to use them in the future and refer to other friends. We discovered the Perks to Poly connection was bent too extreme and slight…
Nickolas O. was prompt, professional and courteous. He quickly diagnosed my plumbing problems and fixed them. I was completely satisfied with his work.
Very knowledgeable and explains all the work that will be done before doing it and explains it all after completing the job as well. E.R plumbing and Mac Myers do a fantastic job and I trust my business with my issues.
Great service and very quick. Very professional.
Our HOA contacted them after 5 because I had water coming into my laundry room. Luckly they made it around 7. Anthony was my technician. He got right to it and found the outside spicket had a broken pipe from decay He had to cut out drywall and explained clearly what had happened and how he was going to repair.…
As usual, they were very courteous, and professional. He went above and beyond. Highly recommend.
I was happy to see Austin as our technician. This was his second time here and he was just as professional and informative as the last time. He’s the reason I chose ER Pluming to service us again. Great job!!
Garrett was incredibly professional and was incredibly thorough. I would definitely have ER Plumbing back to help us again in the future.
Hunter Barnhardt was amazing! Knowledgeable, kind and professional! We are very happy and satisfied with his expertise!
Hayden did a great job as always. Super impressed
Josh was very knowledgeable and professional and fixed a very complex plumbing issue with precision and quality! Definitely recommend ER Services!
Nicholas came out quickly and did an awesome job and even checked for any other leaks under my crawl space. I'll use E.R. Services again.
Excellent service today. Professional work. Efficient as well. Thank you Brennen.
This was by far one of the best service experiences I’ve ever had. Josh was friendly. Professional. Informative. He explained the problem clearly and made sure I understood what needed to be done and why-before he took any action. He did a great job. He was super personable and took care to protect our carpet and…
Garrett Helms did a wonderful job on helping me with my tankless hot water heater. I have used E.R. Services a few times over the years and they have always been so nice and helpful. I would recommend them to anyone!
Really appreciate the hard work, extra attention and thorough explanation of what was needed and completed. Would truly recommend because of great service and reasonable pricing
Jeff came to fix our hot water recirculating problem and he completed the task efficiently, quietly, and in a very professional manner. I can heartly recommend E.R. Services as a first time user.
Excellent work with repairs !!!
We’ve used ER’s services for the past several years and have been very pleased with the quality of the work and how quickly they respond for both emergency and non-emergency work.
Austin was very professional and informative. Also appreciate E.R. Plumbing’s quick response! Thank you!
Great service 👏 Austin was great
Technician was courteous and prompt and repaired my leaky pipe
Great professional service, honest advice, and no up selling. They did the work that was needed effectively and efficiently. Communicated well throughout. I was very impressed!
very fast and efficient
My problem wasn't an emergency, but they still made it out to my home the very next day! JM listened and investigated, and then told me exactly what was wrong, who to call and what I can do in the meantime! The smell has already gotten better and I feel like I can handle the problem with the information he provided.…
Quick response to a messy problem.
E.R. Plumbing helped us again with a leaky faucet and guidance for future replacement. Garrett was quick to respond; provided great updates and follow up. Happy to use E.R. Plumbing and to give another great review! Recommend them to anyone!
Jeff was amazing and knowledgeable. He was able to quickly analyze and describe in detail the multiple issues our restaurant had in different places. He even made it super easy to understand and suggested solutions and preventative maintenance!
Rick is great! He is knowledgeable and personable, and knows his stuff!
Very professional and nice. Explained what they found every step of the way. They will be back tomorrow for a second round with cameras.
Noah did an excellent job and was very knowledgeable. We were so lucky to have him come out and will definitely request him again!!!
John, very informative, his people skills were on par and evenly matched to his skills as a competent, and professional plumber. Great job! Thanks John.
Very professional. Explained the problem and the solution clearly. Did the job right away.
Josh did a great job of explaining and showing me the issues and fixing it all!
Service call got to my house within 30 minutes. Tech was very personable and a pro! Took him about an hour and a half. I broke off my exterior hose bib pipe under the house. Tight crawl space, excellent job. Will use again for sure.
Very satisfied with service and Er plumbing in general!
Our experience could not have been better! We got very quick service, a wonderful plumber who assessed things quickly and explained exactly what was needed. He answered questions, including a few ‘what-if’s’. He began the work almost immediately and had everything he needed with him. He completed the job, taking…
Quick, professional and reasonably priced. Will use again when I need plumbing services!
100% satisfied! Called for an emergency service to repair a punctured water line in a wall. Prompt and problem solved in under an hour! Super thankful for Jesse’s professionalism and top notch handy work to get our water restored.
Lift station troubleshooting, coordination with other trades, and plumbing sewer piping troubleshooting, and eventual repair/replacement. Both Adam, and previous onsite troubleshooter {Leonard}, have been wonderful to deal, even with this sore topic.
Very responsive and professional tech.
Garrett from ER is the kind of service partner you hope for when confronted with an emergency repair at home. Super professional team.
I had a lot of work that needed to be done. The plumbers worked all afternoon to get everything fixed.
Ricky and his technician were very knowledgeable and precise. Took the time to explain exactly every step that was being done. Ask if I had any questions and showed me everything that was done in person and with pictures. I have found me a plumbing service I trust. Thanks again.
I called after 5 pm and they were there within an hour and had everything fixed quickly! Life saver!
A quick in and out of cleaning my drain pipe! I am one satisfied customer. ER to the rescue! Thank you Benjamin
Leonard was great. Very professional and friendly. I only needed a cap on a pvc pipe.
Excellent attention to detail. Problem solver.
Perfect job! Fast and knowledgeable technician!
Professional, kind, and honest. Very upfront about the repairs needed and the cost. Work was completed fairly quickly and efficiently and the cost after were the same as the quotes cost before. All of it was done with a smile and a sense of humor for our ‘small leak’
There were a lot a busted pipes around, but they got to us on schedule and did good job.
Can't say enough good things about Tyler!
Due to the extremely cold weather I thought an outdoor spigot burst on Christmas day. ER Plumbing sent Steve and his partner out the following day. Thank goodness the problem was not severe and repair was minor. Thank you to both service people for their professionalism and friendly demeanor. It's these kinds…
In an unprecedented weather that i am sure exponentially increased work load thia tema reaponded and was able to resolve my problem within 24 hours. Excellent service
Pipe burst from the cold weather - Brennan and his apprentice came out early in the day and knocked out the fix. I could not be happier.
I would definitely recommend this company, they were fast, friendly & cost effective. Came out on a holiday break, fixed my water pipe in no time at all. They have gained a life long customer! 10 Star Company!!!
Of course with the freezing temperatures our area experienced today we ended up with a pipe breaking. We called ER plumbing and they were able to set us up with an appointment on short notice even on a very busy Christmas Eve!!!! The technician they sent (Mike S.) was nothing short of amazing! He was able to…
Mac and William did a great job.
E.R Plumbing came out to our Commercial Building in Matthews, NC, due to very slow flushing issues in one of our men’s bathrooms. They got it working perfectly within a short amount of time. Wonderful to deal with. We definitely will use them again!
Leonard was very knowledgable and shared everything that needed to be done along with provinding estimate costs. He was compassionate and very professional.
Great service!! Quick, responsive, professional and personable technicians.. we originally called them out for a second opinion and so glad we did! They explained everything as they went along and even resolved our low water pressure issue. Highly recommend!!
Absolutely love their service! Taylor really explained what was going on and was very professional and knowledgeable
Taylor was very friendly and knowledgeable about our issue. Got us fixed quickly for a reasonable price. Would definitely recommend Taylor as well as ER plumbing.
Service was prompt, professional and clearly explained
Friendly and knowledgeable. A++++ service
Very pleased with quick response and fast service we received. TJ located and fixed a rusted pipe under our kitchen sink. He also gave us a price to come back to replace more of the rusted galvanized pipe that runs up the wall that has to be torn out. Also as a courtesy he adjusted the floats in 2 toilets that…
David did a great job. Highly recommend.
Ben Intili did a thorough and professional job identifying and repairing our leaking steam pipe.
Awesome guy great service
Josh has always been on point and easy to work with. As a handyman, I trust his analysis with the scope of work and feel confident the project will be completed above standard. Thank you Josh and ER!
Jeff did a nice job connecting the drain pipe for the bathroom sink
Mike was responsive, courteous, and honest.
A previous plumbing company could not successfully find our leak. Brennan and ER Plumbing found the issue quickly and resolved it quickly and professionally. I am looking forward to my water bill going back down. Very good work.
Austin was great, came at the beginning of the window time and knocked it out. Repaired our kitchen sink piping that was rusted and stinky with ease and with a much better product. Glad we went with ER Plumbing.
He was very professional and knowledgeable about the different items for repair/ install.
Very knowledgeable. Efficient & work done in a timely fashion
I was happy with the entire experience
Toilet clogged and leaking , tech cleaned out clog replaced parts and got everything working great!
They did an excellent job, very efficient, mindful of property and expedient. And after finishing the work, they put everything back to where they were (plants, pots, etc.) before and cleaned up perfectly. I’m very satisfied and would gladly recommend them.
Would use them again!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
