How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for sewer repair
Clear ✕All 65 Google reviews tagged “Sewer repair” · showing 60
I called for a main sewer line backing up and David H. was at the house in less than 2 hours. We were able to fine the issue with a quick test. He explained what could have cause the issue as he was digging to the pipe. Once he got eyes on it he knew something had physically hit the pipe and damaged it. He took…
Great service! The explained clearly what was the problem and were able to fix it. I strongly recommend their services.
Nicholas from E.R. Services installed a clean-out access to my main sewer line which was required by the city to make a repair. I initially recieved a signifcantly more expensive quote from one of the bigger name brands in town. The E.R. Services team came out to and gave me a much more reasonable quote on Monday…
Fernando was great. Very helpful and polite.
Jermey is great helping with backup problem. Thank you.
Fernando was clutch, assessing the issues and suggesting clear paths to solutions. Plus the ER team kept me posted on arrival times and expectations.
Came out when scheduled and got me an estimate quickly.
So glad the recommendation I received from my daughter was positive. Gordon, (ER Tech) was timely, courteous, respectful, honest and KNOWLEDGEABLE . Diagnosed and solved the problem . ER is definitely on our “Go To List”
Sam is one of our favorite plumbers. He is very professional and handles the project in a timely and clean manner.
From the initial call to the remedy of our solution, everything was handled with professionlism, courtesy, timliness and efficiency. Garrett explained the issue in a way that was clear and gave both short term and long term solutions. Extremely pleased with our experience! Highly recommend.
Through perseverance and grit, Adam was able to find the sewer leak below my slab and repair it. It wasn't an easy diagnosis or repair, but he kept at it and got the job done. We're very happy with the service, all around. Addendum. Just had Sam Dail with ER Plumbing out to the house for another repair.…
Honest, reliable service at a very reasonable price. We had an issue with our sewer line as tree roots broke through. After a few calls to other companies for estimates we decided to call E.R for trenchless repair. Bryan came for the estimate and he explained the entire process, which saved us a considerable amount…
Excellent service today. Professional work. Efficient as well. Thank you Brennen.
Great service and work on a big outdoor line job. Bryan and team were top notch.
We have always had great service and professional people who have gone the extra mile for many years.....this visit was above and beyond.....they have installed garage disposal and fixed leaks and toilets. I was on a hoa board and they were always dependable whenever we used them on large community services to small. They are great.
Mac was the plumbing technician. He was on time and worked quickly and carefully. He was very honest about his findings and his recommendations.
Great service and people. My basement Septic Pump issue was resolved within 6 hours of my first contact. Initially, I used my home warranty and I wasn’t confident in what that company said. After a little research I found E.R. Services. I’m glad I did. E.R. came out, diagnosed issue and ended up replacing my…
Lift station troubleshooting, coordination with other trades, and plumbing sewer piping troubleshooting, and eventual repair/replacement. Both Adam, and previous onsite troubleshooter {Leonard}, have been wonderful to deal, even with this sore topic.
From start to finish, the absolute best service! Highly recommend them!
Had ER come to our house to inspect why the sewer pump wasn’t working. The technician said it was burnt out and needed to buy a new one to have it replaced. Quoted me for over $2,600. I was a little shocked as we had another plumber clean it out a few weeks ago and it was working just fine. Mind you this pump is…
Always great service and a personal approach. Highly recommended.
Great work
They were very quick to respond. They spent a lot of quality time really looking for the problem to ensure that they could correct it properly.
Work hasn't been done yet but David was extremely professional. I've used the services before and have found ER Plumbing to be fair, professional, and quick.
2nd time we've used e.r. plumbing svc, they are quick to respond, timely, very helpful, nice & compassionate they explain what they're doing the entire time, & give full cost up front of repair work
Anthony my tech was excellent he was very helpful and informative and I would definitely use your company again.. excellent service is hard to find these days!!!
Excellent response time and quick repair of broken sewer line.
He himself was Awesome!! However, I think they should have discounts for non profits!
I use them for a commercial business. They are always fast. They are very knowledgeable take care of the problem clean up after themselves and leave. They are very professional very knowledgeable and just an awesome bunch of people
Brian was fantastic. Can’t say enough about how professional and thorough Brian was. Explained everything in detail and so respectful. Best plumber I have ever used!!!
We had a challenging problem that was difficult to detect, but Jeff and Barry worked diligently until problem was found. Can't say enough good things about them or the company, what should have been a miserable experience they turned into a positive. They were efficient, knowledgeable, and professional. High quality…
The entire team was kind, responsive and professional across every interaction. We called on Sat night and due to volumes couldn't get out until Monday- there was a small appt issue Monday but was resolved immediately upon our call Monday afternoon and a technician arrived. Although unable to repair the issue due to…
Great curtious service. Very respectful of our needs without any upsell for things we didn't need!!
Garrett did an excellent job. I highly recommend E.R. Plumbing Services. The Restoration team also did an excellent job. Would definitely use their services again.
Clogged main drain prevented use of house water systems. Problem rapidly diagnosed and repairs began. I was kept informed about repair actions and even noticed and repaired the adjacent drain the builder used to tie in the house to the main drain..super knowledgeable and proficient. I’d hire him again without hesitation. Steven Anderson was great!
Mike took care of problem quickly . Very professional and friendly. Great job. ER always responds quickly . I appreciate how quickly they resolve problems Jeff M did his usual outstanding Jon. He is very professional, knowledgeable, thorough and fair Jef came out and did an outstanding job. He always does that's…
Our serviceman Garrett was exceptional. First time using this company but, they came highly recommended by several people. Very pleased at the response time especially since we called after hours on a weekend. Garrett explained everything before it was done and gave a very fair on-site estimate of what our costs…
Called ER Plumbing due to a sewer line backup. Taylor came out within 2 hours (on the Early end of the window given). He was able to clear the clog and identify the cause of recurring issues and offer suggested fixes. Waiting for an estimate for additional services.
Josh was great! Very knowledgeable and up front with cost. We will definitely use ER Plumbing in the future!
Had a sewage ejector pump go out at my house making it where my family was unable to use the water in the house. They sent a technician named Nicholas out. He was polite and professional and got right to work. Had everything working in no time. Explained what the cause of the problem as well as the fix. I would…
Anthony was excellent. Impressed with all his knowledge. So glad I called ER Plumbing! Jeff was also excellent. He did the smoke test and found out immediately what was wrong and where it was.. two professionals I would call for all my plumbing needs.
Great job in recruiting Taylor. He took the time to listen to my concerns after a quick walk through. He quickly assessed the issue and managed resolution. It's great to connect with those that value service delivery. Promote this man!
ER Plumbing was able to respond immediately to my emergency - a clogged drain. The technician Nick was very knowledgeable and courteous. He completed the job in a timely manner with great care. Will definitely use them again for my plumbing needs.
Nick's diagnosis and repair of the sewage ejector problem could not have gone more smoothly. It could have easily been a nightmare, but Nick handled it splendidly.
We installed one new toilet and moved a second toilet. Garret communicated through the process and remove all trash as well as the old toilet. Garret located a problem blockage as well.
Courteous, professional, nice and he liked my dog!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
