Experts Reviews · Company report
E.R. Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

E.R. Services

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.E.R. Services is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.E.R. Services is better than 92% of drain cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.E.R. Services is better than 94% of drain cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.E.R. Services is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.E.R. Services is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.E.R. Services is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired E.R. Services for 8 kinds of job.

E.R. Services for shower installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Shower installation”

Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I'm working with Bo on a historic project in downtown Charlotte. This is not an easy project by any means and there have certainly been a few curve balls. Bo has remained professional and helpful the entire time. Even when the project ran over, he stayed late and made sure it was completed when promised. I'm very impressed.

Paid $1,000+Reasonable priceShower installationFaucet repairToilet installation
Marvin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fast and professionally installation of 2-6" backwater valves in the building storm drains, to prevent water backup during rainstorms.

Great priceShower installationPlumbing pipe repair
Doug5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bryan Duckett was prompt, considerate, knowledgable, patient and professional. Great job - Thanks!

Reasonable priceWater heater installationShower installationFaucet installation
DawnLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Steve initially scoped and quoted work to install new garbage disposal, kitchen sink faucets and master bath shower head and faucet. He took time to provide his expertise and recommendations for the type and style of fixtures that would work best. He also recommended options where I might shop for best quality…

Garbage disposal installationShower installationFaucet installation+ Responsiveness+ Punctuality+ Quality
Mike13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

These guy’s always do a good job.

Toilet repairWater heater installationGarbage disposal installation+ Professionalism
Butch4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service 👏 Austin was great

Plumbing leak detectionFaucet installationShower installation+ Punctuality+ Professionalism
JoLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh did a wonderful job and I have a new plumbing service for the foreseeable future. I hope that Josh does all my work on the future jobs as well. He installed my new shower head, reset the toilet and vanity and hooked it all back up. Left everything clean like he was never here. Very kind and professional.

Shower installationToilet installationService not listed+ Responsiveness+ Quality+ Professionalism
Ray3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joshua did an awesome job and cleaned up before leaving. This job required a lot of attention to detail and precision especially for the installation of a free-standing tub and tub filler. He did everything to perfection.

Plumbing leak detectionShower installationToilet installation
Anthony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ricky has been out to our home 2x. His level of professionalism is so refreshing. Both he and his partner were absolute pros from the moment the entered our home . I can’t strongly recommend them enough for your plumbing needs.

Shower installationToilet installation+ Quality
Ms6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Taylor, was very professional and took care of the problem. He cut the drywall so exact that I really don’t have to spend extra money to have my wall replaced. If I ever need service again, I will definitely contact you. I will also tell others in my HOA if they have a problem to contact you also. Thanks again Taylor! Happy Customer. M. Johnson

Shower installationToilet installationFaucet repair
Tabitha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet installationShower installationToilet installation+ Responsiveness+ Quality+ Professionalism

Price

$410-18% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection300$205–$630
Plumbing pipe repair294$353–$1.4k
Toilet repair276$239–$680
Drain cleaning243$248–$593
Water heater repair164$227–$596
Faucet repair164$228–$585
Plumbing leak repair156$248–$793
Water heater installation148$1.2k–$2.5k

Compare with