How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for toilet installation
Clear ✕All 54 Google reviews tagged “Toilet installation” · showing 40
I called Dave of ER Plumbing for some information about what an HOA hired plumber did to fix my water leak under the townhome slab. Benjamin Franklin did not keep their word about how our plumbing was going to be fixed. I called ER Plumbing because of their GREAT reputation. Even though he hadn’t done any of the…
Taylor was in and out quickly with a perfect job. We know we can always depend on ER Plumbing and all of their service representatives
Friendly and professional, took care in my home. Measured correctly, reccommended good commode .Cleaned up better than our was before, including leaves at front door so he didn't track them in. My daughter even said "he's nice".
The toilet installation was a last minute add-on, but they took it in stride. Quick professional service, with detailed explanation of findings and reason for all actions. Prices cleared before work commenced, and no surprises.
JD was very professional and courteous. He arrived ready to go and did a great job for us.
I'm working with Bo on a historic project in downtown Charlotte. This is not an easy project by any means and there have certainly been a few curve balls. Bo has remained professional and helpful the entire time. Even when the project ran over, he stayed late and made sure it was completed when promised. I'm very impressed.
The technicians of ER Plumbing have always provided excellent service, from general worn out plumbing in an older home to replacing our water heater in the attic(a tough job at best). Professionals at every level, from the office staff to the service guys. Local company with great service at a good value! ER…
ER technicians Gordon and Fernando arrived promptly to deal with our water leak. They were knowledgeable and personable. They kept us informed each step of the way and we will definitely call upon them again for any future plumbing repairs.
Jeremy was such a hard worker and he kept investigating until he found the source of our plumbing & sewer line problem. He worked tirelessly for 2 days to take care of us. We are very happy with his professional service and will definitely call him again.
These guy’s always do a good job.
I’ve used ER for all my houses' plumbing jobs. Friendly, responsive, and consistently 20-30% less expensive than quotes from other outfits. Highly recommend.
Always do a good job!
Emergency call, clogged backed up toilet. Called prior to arriving, plumber very professional, did a great job. Have used E.R. Plumbing numerous times over the years.
Fast, great quality service and professional staff.
Josh did a wonderful job and I have a new plumbing service for the foreseeable future. I hope that Josh does all my work on the future jobs as well. He installed my new shower head, reset the toilet and vanity and hooked it all back up. Left everything clean like he was never here. Very kind and professional.
Adam was amazing to work with! Friendly, knowledgeable, and fair. He was upfront and honest about NOT needing to change out the bathroom faucet our tenants said leaked. It was a super expensive fix and was not necessary. He assessed all our plumbing to make sure it was all in good shape. Adam will be installing…
This was one of the best customer experiences we’ve had for household repairs. Explanations were clear and thorough. ER Plumbing is definitely our go to for any plumbing needs. A.Clinton
Mac was the plumbing technician. He was on time and worked quickly and carefully. He was very honest about his findings and his recommendations.
Toilet stopped up as well as tub, sink and shower. Mike went into the crawl space to determine the pipe configuration in our condominium. Had to remove toilet to snake the drain. All done professionally and clean-up excellent!
I had a lot of work that needed to be done. The plumbers worked all afternoon to get everything fixed.
Nick was amazing!!! He was so nice and took the time to answer all of my questions! He did not try to oversell me on services I did not need which I appreciate more than anything!!!! He was so honest and did a great job! Customer for life!
Thank you very much E.R. Plumbing Services for sending Technician-Nick to replace my toliet. Nick is a nice guy very knowledgeable and had things done in a timely matter. I rate a 5 star for the outstanding customer service! I'm very pleased and I'll be using you guys for future projects. Thanks again, Nick!
Awesome experience with Leonard. He explained everything that will needed to be done. Will always request Leonard as my plumber with ER for any future repairs
Jon Mykal Adams very knowledgeable and loves what he does. Took care of our concerns asap. Thank you sir!!
Efficient and professional
Hayden took the time to run a camera down the line to make sure there was no leaks. Very professional, will be a customer for life.
Josh had great customer service skills. He
Joshua did an awesome job and cleaned up before leaving. This job required a lot of attention to detail and precision especially for the installation of a free-standing tub and tub filler. He did everything to perfection.
I had Ben & the team at ER swap out several flush valves on wall mounted toilets. Their pricing was fair and the service was fast & professional. Highly recommended
They were prompt, everything was as provided for in the quote. We are very pleased. Use them for all of our plumbing needs.
Garrett & his partner did a fabulous job. Answered all my questions. No pressure to do something not needed. And they were done in no time. I'm very happy. Thanks
Ricky has been out to our home 2x. His level of professionalism is so refreshing. Both he and his partner were absolute pros from the moment the entered our home . I can’t strongly recommend them enough for your plumbing needs.
Very professional and helpful.
Leonard and crew re-piped drain line in crawl space, removing cast-iron pipe and replaced with PVC. Also installed a new toilet. The ER team did a phenomenal job and I would highly recommend.
Friendly, professional service done on time at a fair price - can't ask for more than that!
Ricky changed the course of work he intended to do in order to accommodate the longer term solution for our business. He was very professional and personable which is meaningful given the exceptional quality of his work. Thank you Ricky and ER Plumbing! Servant’s Heart is a fan of ER Plumbing and the technicians they employee.
Taylor, was very professional and took care of the problem. He cut the drywall so exact that I really don’t have to spend extra money to have my wall replaced. If I ever need service again, I will definitely contact you. I will also tell others in my HOA if they have a problem to contact you also. Thanks again Taylor! Happy Customer. M. Johnson
Service was punctual, knowledgeable and friendly. Good service. Recommend.
Great service this morning from Reggie. Have always been satisfied with E.R Plumbing.
We installed one new toilet and moved a second toilet. Garret communicated through the process and remove all trash as well as the old toilet. Garret located a problem blockage as well.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
