How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for toilet repair
Clear ✕All 276 Google reviews tagged “Toilet repair” · showing 140
E.R. Services is an exceptional company. I have been using them for several years. When I have a breakdown or problem at my home. They generally come the same day to fix it The service technicians are very knowledgeable, explain everything and are polite. They get the job done. The people (yes, real humans) who…
Easy to deal with. Answered all my questions and the tech was super helpful.
Rapid, clean, neat, orderly and it functions!!
JD could not have been nicer, particularly considering the fact that it was our own user error. (leaving a bidet running) that caused the leak problem! He identified the problem quickly, and gave us a recommendation for a company to take care of water remediation. He even showed us how to go out to the water main…
Jaxson was thorough, explained what we needed to have done, and was finished without an issue.
Dylan was professional and very nice to watch to with. Quickly knew what was wrong and fixed it. Thank you
Great service, great communication! There ended up being a problem with the repair. When I called on Friday morning , Jon-Mykal was sent within an hour. He installed the correct parts and the problem was resolved!! Thank you for the quick response !!
Service was great. They arrived on time, fixed my toilet in less than an hour.
Having worked with ER Plumbing in the past, I had no hesitation contacting them to help fix a plumbing issue again. David was incredibly professional and kind. He answered all of my questions in great detail. They will have to order a part to complete the job, and I look forward to working with David again soon!
Isaiah did a great job with our plumbing issues, very thankful to him and E.R. Services!
Friendly and professional, took care in my home. Measured correctly, reccommended good commode .Cleaned up better than our was before, including leaves at front door so he didn't track them in. My daughter even said "he's nice".
Er Plumbing services was excellent. I had a minor problem that I wasted several hours trying to fix and they were amazing.
I have used ER Plumbing several times. Today Jeremy replaced a toilet. He was very professional, courteous and did a wonderful job!!!
E.R Services is an awesome company. They provided professional service. The price was unmatched.The Plumber Isaiah Bolling was knowledgeable and professional. He was on time did the job in a timely manner, accurately and was very pleasant. I will definitely be calling E.R Services if needed in the future.
Anthony Falbee arrived in time at 10:00 a.m. and completed the task in approximately 25 minutes. He was extremely polite and thorough, and was well dressed for the Covid Protection for himself and us. Highly professional and recommended! *****
Sammy was amazing. He listened to my plumbing issues and helped find the solution.
We LOVE ER Plumbing!!!! We have been using them for years and they always do an amazing job. And their prices are so reasonable! Def lower than the competitor. Was able to get an apt same day! Thanks David for helping us!
Great service and looked at several items besides the one we called him for. Also estimated a new gas line. Great job! Have had a ton of the services they provide, toilet malfunctions, clogged oipes, dishwasher install, disposal repair and install, now laundry drain clog removal. Always great service!
absolutely awful customer service. the driver is awful and rude and has horrible road rage
Great service, nice guy, highly recommend, very professional
Kevin is amazing as soon as I meet him. He was prompt and answered every question and is very informative. He also protected my newer A/C unit that was installed by someone before by putting a surge / fuse protector to protect lighten and surges. I will definitely ask for Kevin again. Btw he is on the Air…
Jeremy did an excellent job discovering the problem, answering my questions and finding the best solution.
ER Plumbing always send people who are friendly and capable of explaining things simply to me. I never feel like I'm being hustled or pushed to buy anything that I don't absolutely need.
ER Services was prompt in calling back to schedule an appointment, kept me informed of when a technician would be available, and Chris showed up when expected. Chris was great to work with. He quickly determined the problem and gave me a no-nonsense, reasonable estimate for the work. They were able to do the work…
Fernando was very polite and friendly. Needed to replace a part in the toilet, which he had on his truck. He knew exactly what needed to be done and was finished in less than 30 minutes. Very grateful he had the part, and I didn't have to schedule another service call. I would definitely request Fernando the next time I have a problem and need help.
The first thing is that Jeff came on Christmas Eve to an emergency and handled it with such professionalism and knowledge. His return trip was several weeks later to put in a expansion tank. He was prompt - almost to the minute of when he was supposed to be here and completed it on schedule. He has a wonderful…
Excellent service from E.R Services! Gordon replaced my toilet shutoff valve, and the whole experience was smooth from start to finish. Scheduling was easy and professional, he arrived on time even during late hours, and he took the time to clearly explain the issue and discuss the best solution. I really…
Josh did a great job. Very professional, efficient and thorough. He explains things that I understand. Plus very important, I trust him.
Ben repaired a cracked toilet line that spit open in the middle of the night. He was most polite, explained the repair, cleaned up the work area, and did an excellent job! Highly recommend!
Isiah Bolling replaced the seal on my toilet and did a great job. He took care to clean up after his work. He was polite and knowledgeable.
Great Professional Services. The technician, Gordan did an excellent job and was diligent in solving our plumbing problems. I will use ER Plumbing in the future.
Sam and his partner were great, he is always friendly, pleasant and helpful. He is the reason that ER Plumbing is our #1 go to for plumbing needs!!!
I received a phone call from Union County Water letting me know that my water bill for this month would be a lot more than I usually pay. They suggested I contact a plumber. Damon Kolocuris with ER Plumbing came over this morning. I cannot recommend him enough. He is very professional and thorough. I highly recommend ER Plumbing.
The technician was prompt, courteous and efficient, identifying the problem and made repairs readily. He would be the technician I would prefer for any future repairs. The reason for 4 stars vs 5 is the cost.
excellent courteous service solving problems as efficiently as possible. Very patient and pivoted when needed to
Very nice, pleasant and efficient.
Second time I've used ER services. For water leaks. Always quick and professional
Leonard did a great job. He found the leak at our homeowner’s association was in a pipe that ran under and across a street. He was able to replace it by digging on both sides of the street without having to cut the asphalt and curbs. A little thought and originality saved as a good bit of money.
Quote for toilet install. Went with another installer due to pricing.
Nick was great. Got my plumbing issues fixed and was very professional. Great job!
ER sent two Plumbers who were thorough and knowledgeable. They were eager to share information and provide advice for the future.
This is the second time I have used ERS and have been very satisfied with thier work. Jaxon Smith was our technician and did a great job. Highly recommended and appreciated!
ER services was able to get me scheduled within a day, the person I spoke with on the phone was very kind and helpful, and the plumbers who showed up to fix our leak were very polite, timely, and knowledgeable. They were able to diagnose and fix the issue within an hour. If I need plumbing repairs in the future, I…
Once again, ER Plumbing is best in class. JD Smith was here today to help me uncover a water leak and do some minor toilet repairs. JD was polite, professional and got the job done. I highly recommend ER Plumbing for all your plumbing needs.
Jeff did a good job efficiently eliminating potential causes of the toilet issue before finding it and quickly resolving.
Very professional
Service was prompt and efficient! Jeremy was a complete professional!
Brian Duckett! High rise carrier system clog. He came out and took care of business. It wasn’t easy but his experience and knowledge showed through! Great Job! Guys a pro!
Awesome service, I called 0700hrs, and someone came out the same day. We were hot. Micheal was great, very knowledgeable. Diagnosed the problem, fixed the issues and gave recommendations for future upkeep of the system. We have always used ER for the plumbing services. Was happy when they added the AC component.
The technicians of ER Plumbing have always provided excellent service, from general worn out plumbing in an older home to replacing our water heater in the attic(a tough job at best). Professionals at every level, from the office staff to the service guys. Local company with great service at a good value! ER…
I had a cracked toilet flange repaired and the toilet reinstalled. They also, in the same visit, replaced my kitchen faucet. The tech, JD, was very nice and was knowledgeable and professional.
Great job, very happy with the level of service, professional/friendly technician!
ER technicians Gordon and Fernando arrived promptly to deal with our water leak. They were knowledgeable and personable. They kept us informed each step of the way and we will definitely call upon them again for any future plumbing repairs.
Of course the issues would occur on the weekend……. When I flushed my toilets heard gurgling and bubbling; soon after my toilets were clogged and water seeping from the base. David came out the next day; asked a few questions and got the job done in a timely manner. Although I felt it was expensive (due to my…
Great service and will continue to use! Great experience.
Jaxon Smith with ER Services is a great professional with credible personal engagement, hard worker, and customer service focused. A willingness to deliver value with his craft. And he is a "FORD" man with a 2011, which makes him ok in my book. Job well done!
JD Smith was pleasant most importantly professional & knowledgeable. He is a great representation of your company .
Damon was tremendous. Really good guy with a great personality. You are lucky to have him. Thank you
Totally happy with my experience with E R Services from beginning to end. Noah was awesome to work with. Would highly recommend.
Very professional and nice man.
Called @ 8 am with hot waterheater leaking overnight & need replacement. They sent a technician as soon as they could. Had replacement done by end of day. Very efficient.
Jake came out quickly after hours and got the job done. Being in a retail setting, we didn't have any down time. Thank you Jake!
Service Technician Brian was knowledgeable and thorough
Terry was very professional and resolved our issues at Matthews Radiation Oncology Center. He was very pleasant to work with..
We had a toilet issue that he was able to take care of where others had not understood the problem and could not fix the issue. Many thanks!
JD was a pleasure to work with through ER plumbing. His politefulness, courtesy and review and suggestions for additional Plumbing safety features was greatly appreciated. I highly recommend both he and yoER Plumbing.
Jaxon Smith at ER Plumbing did a great job for me. He analyzed the problem, gave me to options for a box and fix the leaks to my satisfaction. This is my second time using Jaxon.
This is by far the best plumbing experience I have ever had in Charlotte. Professional. Kind. Good explanations and a fair price. I am hooked for life !
Gordon was terrific and helped me workout my problem. Knowledgeable and smart. Would definitely want to work with him on any future plumbing issues!!!
Jon-Mykal Adams, This guy is EPIC!!! Fast clean and very knowledgeable. Second time using them. They are in my speed dial!!!
Noah and TJ were very easy to work with. They kept me up to date with all issues concerning replacement of back flow valve problem. Thanks guys!
Damon was very professional, and I highly recommend him. Very pleasant and polite.
I was really impressed with my Tech, Jake today. Efficient, knowledgeable, and he cleaned up the whole bathroom when he completed the project. New toilet looks good. Great job Jake!
We had a first floor toilet overflow causing water damage to our home. Sam did an excellent job diagnosing the problem and overcoming numerous obstacles. We discovered that trees branches had grown into our sewage pipes causing the blockage. Sam was diligent in solving our immediate problem and then discussing all…
Fernando worked diligently to get the job done.
Fernando Alvarado did a quick and efficient job. Once the service was done he let me know, that’s appreciated. Thanks!
Gordon was great! He was in and out quickly and entertained our staff at the same time! He was courteous, friendly and cleaned up any mess made! We recommend him highly!
ER Plumbing was very prompt in assisting me with my first time service call. Jeremy T arrived as scheduled and was polite and professional in discussing my residential plumbing issues. He answered my questions and offered helpful recommendations to address my challenges. I would recommend ER Plumbing to others, well done!
Arrived promptly and analyzed the issue and corrected it quickly. Extremely professional and kind. Highly recommend!!!!👍
On time. Knowledgeable. Polite. Yes
JD was very thorough and completed the job quickly and efficiently. He was very helpful.
These guy’s always do a good job.
JD Smith did a great job repairing our toilet today. He was very polite, quite professional, and provided all around wonderful service. He listened well and explained our options thoroughly and completed the job quickly. ER Plumbing is lucky to have such a customer focused professional on their staff.
Steven Anderson, what a guy. Took the time to check all options for repair and then found the best way to go about fixing the issue. Up beat the whole time and made sure to double, if not, triple check his work. What a plumber!
Thanks for the very quick response to my plumbing emergency!
J.D. was right on time, diagnosed the issue and showed me each step to fix the issue. Great service and J.D. is very nice and professional. Will call these guys again.
Toilet issues aren’t welcome especially at Christmas. But along came St. Nicholas (from E.R.Plumbing) and he had it solved efficiently, quickly, pleasantly and within minutes all was well.
Work was done in a timely manner and communication was excellent. I did not even have to show up.
Outstanding job by Jeff. Been using ER Plumbing for 15 years ++ .Excellent company...
Sam is absolutely amazing. This is the second time he has helped us out. He is friendly, courteous, and he explains everything so clearly. So thankful for Sam taking care of us.
Today, September 12, 2024, Jeff Malone repaired our kitchen faucet and uncovered a serious problem on one of our toilets requiring construction work and repaired it. We so appreciate his excellent, professional work and support!!!!! Today, December 8, 2021, Nick and Hayden fixed the garbage disposal and helped with…
Jon and Tom came out and went to work to fix my problem,very professional explained everything to me did a great job very very pleased recommending E.R.plumbing to all my neighbors and friends thank them again for me
I was able to schedule with ER Plumbing on the same day I called the office for an issue with the fill valve and stopper as the toilet kept running. Steve showed up on time and was able to complete the job quickly. I've been using ER Plumbing for years. As I've indicated in prior posts, they are not the cheapest…
Very professional, thorough, informative. Am a long-term customer...always impressed with the people and work done. Mr. Adams and his associate arrived in short order. After I told him what the problem with the hot water heater wasn't (no power interruption and no leak), he very quickly found the problem, a…
Bryan was on time, professional and polite. He explained everything that needed to be done and gave me the choice of progressing with the repairs or not. I have used and will continue to use ER Plumbing for any plumbing related needs in the future.
Great service, as usual! We met Austin who came out for a routine plumbing check-up. He tightened all the loose faucet handles in each bathroom, adjusted the chain in one toilet that was making a weird sound when flushed and did an overall assessment of all our plumbing. Went into the attic and inspected our…
I had called ER Plumbing since I wanted to know the best way to deal with two aging toilets. Michael explained both the cost to rebuild and the cost to replace and the pros and cons of doing both. He completed the rebuild in a timely and professional way. Everything old was taken away and the bathrooms just as before. I would contact ER Plumbing again.
Replace pcv valve.
Nick Hunter did a great job! He is knowledgeable, friendly, and professional. I will definitely ask for Nick and use their service again.
Jeff Malone - Service Tech did a great job. He was efficient, professional and personable. ⭐️⭐️⭐️⭐️⭐️ Teresa S.
Noah is always prompt, super professional, and very pleasant! I always ask for him. We have great confidence in E R Plumbing.
Thank you Hunter!!!!! He was professional and kind and fixed our plumbing problems very quickly. Highly recommend using this company!
Ricky Ferland did a great job came by and fixed are problem in a blink of an big thank you to Ricky Ferland and E.R services!!!!
Emergency call, clogged backed up toilet. Called prior to arriving, plumber very professional, did a great job. Have used E.R. Plumbing numerous times over the years.
Taylor Luke was very professional and has excellent communication skills. I highly recommend ER Plumbing and especially Taylor!
Josh was very professional and knowledgeable. He made my repairs quickly. I would recommend E. R. Services highly.
Came on time and provided good info on what he thought needed to be done. He even found a toilet leak in the crawlspace that I didn’t know about.
Excellent and quick
Jeff was professional, pleasant and thorough. Could not ask for more in terms of customer service and execution of work. E.R. plumbing is now top of my list. Would highly recommend.
Fast, great quality service and professional staff.
They were fast, professional and did a nice job.
We’ve used ER’s services for the past several years and have been very pleased with the quality of the work and how quickly they respond for both emergency and non-emergency work.
ER Plumbing was able to pinpoint the issue right away. A well know HVAC/plumbing wanted to re plumb all of my bathrooms. All I needed was a toliet. $860 vs $7600. I am so glad I went with ER and so is my checkbook.
Nick was very professional, neat, and knowledgeable.
Mike did a great job and was very courteous and timely.
Very happy with the service. Steven was extremely professional, honest and very pleasant. Highly recommended.
Had a great experience with my technician today (Josh). Definitely recommend.
Professional and thorough.
My Service Tech was Josh Krueger. He was very knowledgable and was able to fix all of my plumbing problems. So refreshing to have someone who knows what they are doing and not try to add on any thing or service that is unnecessary. I would highly recommend asking for Josh to help with any of your plumbing needs. E.…
Multiple services with todays visit
Jon was great and very knowledgeable and professional. He quickly found the issue and resolved it.
ER Plumbing does a lot of work in my neighborhood and i was comfortable reaching out to them for help. Garrett provided effective and honest advice. Garrett was helpful in solving my problem and also saving my family money. I would highly recommend Garrett and the ER team for any and all plumbing needs.
This was one of the best customer experiences we’ve had for household repairs. Explanations were clear and thorough. ER Plumbing is definitely our go to for any plumbing needs. A.Clinton
Jon explained to me what needed to be done and the cost up front. He did the work quickly and efficiently. He asked if I had any questions. There was no mess to clean up when he left. I will definitely use ER Plumbing again.
We have always had great service and professional people who have gone the extra mile for many years.....this visit was above and beyond.....they have installed garage disposal and fixed leaks and toilets. I was on a hoa board and they were always dependable whenever we used them on large community services to small. They are great.
All of the above!
Noah did an excellent job and was very knowledgeable. We were so lucky to have him come out and will definitely request him again!!!
This was not an emergency but they showed up the same day in less than 3 hours. Both technicians were professional and helpful and resolved the problem. This is the second time I’ve used ER Services and will continue to use them when needed.
E. R. Plumbing once again provided me with service that will keep me going back to them. They showed up within the time frame they committed to and took care of what I needed. I plan to use them again in the future. Thanks E. R. Plumbing!!!
Josh did such a fantastic job and fixed everything quickly and perfectly!
Professional and straight to the point.
Nicholas and his apprentice were awesome! The bolt on my tank had rusted through and they fixed it so quickly and answered all of my questions. They also wore shoe covers and were very respectful of my house in general. And they had a great attitude. A great experience. It's so nice to have the job done right, quickly, and for a reasonable price!
He arrived on time. He was professional, knowledgeable, and courteous
Terry arrived same day and on time to unclog our kitchen sink. He attempted lesser expensive methods before finally running a snake to clear it which I appreciated. He was very knowledgeable and professional and I recommend using him.
Lift station troubleshooting, coordination with other trades, and plumbing sewer piping troubleshooting, and eventual repair/replacement. Both Adam, and previous onsite troubleshooter {Leonard}, have been wonderful to deal, even with this sore topic.
Mac was not only professional, but he was very knowledgeable and kept me in the loop every step of the way. He also provided tips to help with the upkeep of my garbage disposal. Would highly recommend.
Garrett Helms and his associate William were professional, skilled, and easy to work with. They were efficient and left everything clean. from the initial contact with ER Plumbing, though scheduling and installation, everything was smooth with excellent communication.
I had a lot of work that needed to be done. The plumbers worked all afternoon to get everything fixed.
Great experience with Austin. Very professional, knowledgeable and fixed the problem quickly! I would definitely use ER Plumbing again.
Called E.R. Plumbing based on Google reviews and the Google Guarantee. Mike was fantastic! Very professional and courteous. Repaired the toilet on the spot. E.R. Plumbing is now my go-to contractor!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
