How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for water heater installation
Clear ✕All 148 Google reviews tagged “Water heater installation” · showing 20
E.R. Services is an exceptional company. I have been using them for several years. When I have a breakdown or problem at my home. They generally come the same day to fix it The service technicians are very knowledgeable, explain everything and are polite. They get the job done. The people (yes, real humans) who…
We've always had great experiences with ER Plumbing. David replaced our (ancient) water heater for us today. He was very knowledgeable and did excellent work for us. As my husband said, "David's top-notch all the way." Thank you!
The company was very prompt - sent a service tech out the same morning we called about our water heater. Chris did a fine job, very efficient and polite. New water heater was running hot water within 4 hours of his first arrival. I highly recommend ER Plumbing and Christopher Myers.
Just had to share that my experience with this company was absolutely phenomenal. I am the owner of a commercial restaurant Equipment supply company servicing North in South Carolina. These guys were top-notch TJ. The manager was an excellent person to deal with very knowledgeable and had great. Customer service…
Great job installing my water heaters!
Isaiah was prompt and professional and fixed our problem quickly
I have used ER Plumbing several times. Today Jeremy replaced a toilet. He was very professional, courteous and did a wonderful job!!!
Techs did an excellent job. This was much harder then I thought it would be. They both got to work and finished the job in about 3 hours. They all the necessary tools and equipment in their truck. They also did a good clean up after they were done.
Isaiah was very professional and informative.
July 16, 2026 Had some issues with the disposal and Jeremy from ER Services took great care of us. Diagnosed and fixed the issue with great service and style! Thanks ER Plumbing Services!
Excellent company. They are always available. They came out on a Sunday in less than an hour and replaced my leaking hot water heater. It was a big relief since we were planning to go out of town and I was worried that this would spoil our plans. Highly recommended! They have saved our bacon on more than one…
We love ER Services! They are our Go To for anything plumbing related. They recently installed a new water heater, and we couldn’t be happier. Their team is professional, thorough and prompt. The follow up is excellent. We will continue to call on them for all our plumbing needs. We highly recommend them.
I highly recommend ER Services. Jaxon is prompt, courteous and knowledgeable. He quickly and professionally replaced my water heater. Excellent company to work with.
Dashawn Spellman was thorough, patient, and helpful with information I asked for. Knowledgeable and trustworthy. Great person.
Extraordinary service. My old under the stairs water heater was very difficult to physically work on or remove. Installation of a new water heater was just as challenging. The E. R. Services team led by Garrett Helms showed experience and patience to successfully finish the job. My new water heater is working well.…
As promised, the sub-slab hot water leak was located and repaired with minimal drywall repair required. A new hot water tank was recommended due to the age of the existing unit and quickly installed. Very professional.
Overall my experience thus far has been good. Austin was my plumber and was very helpful, thorough, and genuine. Clearly oozes trustworthiness along with the rest of the staff. Will work with them next week on a replacement of a tankless water heater.
Today Bryan from ER Services visted my home to give me an estimate for some equipment. He was excellent. Very professional and knowledgable. Thank you.
Isaiah and Nixon did great work and got everything repaired and tested. They were professional and kind to our pets as well. I would definitely have them back. Thanks!
Thanks to all the guys who serviced my water leak today. On time professions. Everything left in good shape. I will be recommending ER Services to everyone. Thanks
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
