How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for water heater installation
Clear ✕All 148 Google reviews tagged “Water heater installation” · showing 100
E.R. Services is an exceptional company. I have been using them for several years. When I have a breakdown or problem at my home. They generally come the same day to fix it The service technicians are very knowledgeable, explain everything and are polite. They get the job done. The people (yes, real humans) who…
We've always had great experiences with ER Plumbing. David replaced our (ancient) water heater for us today. He was very knowledgeable and did excellent work for us. As my husband said, "David's top-notch all the way." Thank you!
The company was very prompt - sent a service tech out the same morning we called about our water heater. Chris did a fine job, very efficient and polite. New water heater was running hot water within 4 hours of his first arrival. I highly recommend ER Plumbing and Christopher Myers.
Just had to share that my experience with this company was absolutely phenomenal. I am the owner of a commercial restaurant Equipment supply company servicing North in South Carolina. These guys were top-notch TJ. The manager was an excellent person to deal with very knowledgeable and had great. Customer service…
Great job installing my water heaters!
Isaiah was prompt and professional and fixed our problem quickly
I have used ER Plumbing several times. Today Jeremy replaced a toilet. He was very professional, courteous and did a wonderful job!!!
Techs did an excellent job. This was much harder then I thought it would be. They both got to work and finished the job in about 3 hours. They all the necessary tools and equipment in their truck. They also did a good clean up after they were done.
Isaiah was very professional and informative.
July 16, 2026 Had some issues with the disposal and Jeremy from ER Services took great care of us. Diagnosed and fixed the issue with great service and style! Thanks ER Plumbing Services!
Excellent company. They are always available. They came out on a Sunday in less than an hour and replaced my leaking hot water heater. It was a big relief since we were planning to go out of town and I was worried that this would spoil our plans. Highly recommended! They have saved our bacon on more than one…
We love ER Services! They are our Go To for anything plumbing related. They recently installed a new water heater, and we couldn’t be happier. Their team is professional, thorough and prompt. The follow up is excellent. We will continue to call on them for all our plumbing needs. We highly recommend them.
I highly recommend ER Services. Jaxon is prompt, courteous and knowledgeable. He quickly and professionally replaced my water heater. Excellent company to work with.
Dashawn Spellman was thorough, patient, and helpful with information I asked for. Knowledgeable and trustworthy. Great person.
Extraordinary service. My old under the stairs water heater was very difficult to physically work on or remove. Installation of a new water heater was just as challenging. The E. R. Services team led by Garrett Helms showed experience and patience to successfully finish the job. My new water heater is working well.…
As promised, the sub-slab hot water leak was located and repaired with minimal drywall repair required. A new hot water tank was recommended due to the age of the existing unit and quickly installed. Very professional.
Overall my experience thus far has been good. Austin was my plumber and was very helpful, thorough, and genuine. Clearly oozes trustworthiness along with the rest of the staff. Will work with them next week on a replacement of a tankless water heater.
Today Bryan from ER Services visted my home to give me an estimate for some equipment. He was excellent. Very professional and knowledgable. Thank you.
Isaiah and Nixon did great work and got everything repaired and tested. They were professional and kind to our pets as well. I would definitely have them back. Thanks!
Thanks to all the guys who serviced my water leak today. On time professions. Everything left in good shape. I will be recommending ER Services to everyone. Thanks
Five stars for ER Services! Jake and Nick were fantastic. They arrived quickly and fixed a leak in our outdoor waterline right away. The initial estimate to the completed repair only took two days. Highly recommend their professional and efficient service! Update -- I also highly recommend Fernando at E.R.…
Purchased a tankless water heater my technician Jake Maloney was knowledgeable, efficient and friendly. He did a tremendous job with the installation and thoroughly answered all questions. All of the staff at ER Services come highly recommended.
Great service!
Bryan was very professional, took time to explain everything and answer my questions. He did an excellent job and even cleaned up!
Great experience! Engaging and very helpful. Installed new unit same day.
The technicians of ER Plumbing have always provided excellent service, from general worn out plumbing in an older home to replacing our water heater in the attic(a tough job at best). Professionals at every level, from the office staff to the service guys. Local company with great service at a good value! ER…
ER Plumbing was recommended to us by another plumber who didn’t do tankless heater installs and I’m very happy they did. Max did the install and he was great - keeping us informed of progress, worked hard, gave us a good rundown of the new equipment and everything was cleaned up before he left. Couldn’t ask for more.
100% customer focused. Very through analyzing the issue and giving the best resolve. Highly recommend E.R Services.
JD did a great job replacing our 30 year old hot water heater. He was on time and super efficient. Would highly recommend him and ER.
Excellent
Jeremy did a great job with replacing our gas water heater! Very professional -- got the job done in the time he stated and made sure everything was working fine. Great price and customer service from ER Services!
Ricky and team installed a tankless water heater in our home. Ricky initially came out to look at our existing water heater as it appeared to have a slight leak. He proposed a few options and the prices were very reasonable. After deciding to move forward with the tankless water heater, Ricky and team were on time…
Gas water heater pilot would not light. First contacted RR whose tech broke line and left our gas line unplugged- per the PNG tech. Attempted service from MR whose tech never arrived to appointment or had the courtesy to notify us that they had to cancel. That same afternoon, made an appointment with ER services…
Bryan Duckett was prompt, considerate, knowledgable, patient and professional. Great job - Thanks!
Steven, from ER Plumbing, did an excellent job solving a number of our plumbing concerns. He was professional, friendly, and efficient. Rich, who was also on the appointment, did a great job! Thanks, Steven and Rich!
Just an overall great experience!by Steve
These guy’s always do a good job.
Garrett (and his partner) for ER Plumbing were excellent. Replaced water heaters and a basement grinder lift pump. Repaired several little problems as well. They did their work with skill and pride. Answered my questions and made some really helpful suggestions. Extremely professional. Definitely the kind of team…
ER Plumbing is the best. I had water leaking from the hot water tank soaking the hallway and two rooms. They came out in the evening and shut off the water and replaced the hot water heater. Within a couple of hours I have hot water and assurance that the job was done right.
Technicians were very friendly and did an excellent job!
Emergency call, clogged backed up toilet. Called prior to arriving, plumber very professional, did a great job. Have used E.R. Plumbing numerous times over the years.
ER Plumbing was extremely responsive and professional about replacing our water heater within 2 days of my calling them.
Garrett Helms did a wonderful job on helping me with my tankless hot water heater. I have used E.R. Services a few times over the years and they have always been so nice and helpful. I would recommend them to anyone!
Preferred service provider. All technicians well qualified.
I recently had a new propane water heater installed by Steven Anderson from ER Plumbing. He was prompt, courteous and thorough. When I had an issue with the new unit, he came back and determined it had a faulty part. Today he was back to install that part, and again was wonderful to work with.
I was not present at the time of install, my wife was. She told me they were on time, efficient and professional. They listened to our concerns and alleviated them. Very pleased with the experience and price. Thanks Steve and E.R. !
E.R. Plumbing is our go to plumber. They always do a great job for us.
We discovered the water heater was pouring water everywhere and made the call. The technician was quick, prompt, and professional. The water heater was replaced within about 2 hours with everything brought up to current code. The former water heater was from 1998. 25 years it lasted!! I will happily call ER again and again when we need a plumber!
Very pleased.
Very fast! Called at 1:12 PM to have them come give me a quote. Had a new hot water heater by 3:30 PM.
Guys were great and helpful
Joshua and Daniel did a great job. Totally pleased with the installation. They provided a professional, and efficient service. Thanks
I have always had a good experience with E.R Plumbing. They are responsive from initial call to their office through the work and payment process. I highly recommend them.
The service we received today by Steve was exceptional. He was very thorough and did a great job explaining the issue we had and offering the best solution to fix. Thanks again for coming out on Sunday
We called E.R. Plumbing Services with a late-day water heater leak. Not only did they send Nick out that evening, but they had a new water heater installed by early afternoon on the following day. Nick was friendly, knowledgeable, and professional, and installation was smooth and efficient. Communication was…
Taylor from ER Plumbing did an amazing job diagnosing our water heater issue and fixing it quickly. Will definitely use them again for our future plumbing needs.
Professional service.
I had a gas leak on the control valve of a 20 year old hot water heater. The technician, Jesse, came right away and replaced my hot water heater same day! He was professional and explained everything that needed to be done. Great experience!
Great service!!
ER Plumbing was super responsive to help get a new water heater installed after my old one failed after 12+ years. Hayden Lynch my service technician was knowledgeable, timely, friendly and made the experience top notch!!!
I will - and have - recommend ER Plumbing to any and everyone. Nick was the absolute best. The entire process dealing was so smooth, I'm actually looking forward to needing additional plumbing services.
I can't recommend E.R. enough. They have worked two jobs at our house and both times they were exactly what I wanted out of a trade company. On time, capable, polite and friendly, and no hassles from start to finish. Great company will definitely call them next time we have a plumbing issue.
Garrett Helms and his associate William were professional, skilled, and easy to work with. They were efficient and left everything clean. from the initial contact with ER Plumbing, though scheduling and installation, everything was smooth with excellent communication.
I had no hot water, and Jon and Davion arrived to look at my hot water heater. I received a phone call from their office telling me the techs were on the way. There was something out of the norm about the prior hot water heater installation, and both took the time to go into my attic to check it out and explain…
Best service I’ve ever had!!
Prompt, thorough and excellent service
After our water heater burst, ER promptly scheduled a technician to restore water and helped us order an appropriate replacement. Service was quick and complete. Pricing was very reasonable. The technicians were friendly and professional. Couldn’t ask for more during a very busy time!
Fantastic response time to a blown water heater. Mike was extremely professional and detailed with the install. Just a great guy that was patient with a customer that asked a lot of questions. Highly recommended ER. From start to finish solid performance. Thanks
Nick, the service tech, was top notch. Professional, informative & helpful. Cleaned up after install. Company was prompt & communicated ever step of the way. Quick to get the job done. I highly recommend.
E.R. Plumbing is the best! I called them this morning and told them that I didn’t have any hot water. The receptionist said they were booked for the day but would work me in. They came out 2 hours later and replaced my water heater. Both technicians were very nice and answered all of my questions. I would recommend…
E.R. Plumbing Services (Brennan) reacted quickly to my water heater failure. Brennan, the service technician, was efficient and did an excellent job in removing and replacing my water heater. Brennan was professional and courteous at all times and kept me abreast of progress and any issues. I would highly…
Excellent job.
Joshua did an awesome job and cleaned up before leaving. This job required a lot of attention to detail and precision especially for the installation of a free-standing tub and tub filler. He did everything to perfection.
E.R. Plumbing is absolutely awesome! I have been a long-time customer of another popular plumbing company but E.R. Plumbing came in 30% less expensive for the same equipment and level of quality of install. Their communication throughout the entire process was exactly at the level I was looking for. E.R. Plumbing has a new long-time customer.
Brennan was scheduled for 8-4pm after our call to E.R. yesterday when our hot water heater died. He arrived early in the morning, did the analysis, explained everything and had completed the replacement within a few hours. He was professional and kept us posted on the work in progress. Good experience all around.
Josh was very knowledgeable, professional, and friendly!
Our hot water heater went out on July 3rd so after reading some reviews for ER, we gave them a call. Very informative call and had a tech scheduled the next day on a holiday (July 4th). Josh was on time and very professional. He wasn't sure if they could get the installation done that day due to it being a holiday…
He did a great job
Anthony was solid at what he did , personable and just a good guy ! ER Plumbing is lucky to have him !
ER was wonderful! They sent someone out the same day. My 25 year old water heater finally gave out and I had a new one installed quickly. Nicholas was kind and professional! I will happily call ER again!
Ricky did an excellent job, I was very pleased with his work.
Reggie was very professional and personable. He did excellent work in installation of our new water heater. I would highly recommend him to others.
Very professional. I would definitely use them again and will recommend them to everyone I can.
I've been using ER plumbing for years and they never fail me. Technicians are very knowledgeable and professional. Fees are very reasonable. When I have an emergency they can be here within minutes! Highly recommend!
Taylor was knowledgeable, patiently answered our questions, and provided excellent service.
Our water heater was not operating properly as it was leaking and there was a huge amount of water on the garage floor, again!! Knowing it had to be replaced, we contacted ER Plumbing whom we had done business with previously. One of their very senior technicians, Mike, came out, inspected our existing water heater…
Thank you ER Plumbing for your prompt response. You were here within an hour of my call to replace the hot water heater. I do appreciate your knowledgable , pleasant, and attentive workers. And thank you Garrett for your help.
Anthony was great. Very knowledgeable and super friendly. Highly recommend!
Great customer service and amazing work! I made an appointment online and they called me back in a few minutes to confirm. They also let me know when they would be here by sending me a text with a picture of my technician: Brennan Berry. I was happy that I knew whom to expect at my front door for my personal safety.…
E.R. Plumbing Services tech Anthony Falbee did a great job installing my new water heater. He was professional and answer all my questions.
ER Services went out of their way to help me with a last minute replacement of a broken water heater for my parents. From the first phone call through the installation, everyone we worked with was friendly and very professional. The pricing was fair and competitive. Our technician, Taylor, was able to give an…
Great job. Great company. Ricky was outstanding. We would highly recommend E.R. Plumbing and Service to any and all.
Sometimes things happen at the most in opportune time. Our water heater went out on the Friday night of Easter weekend! As I was impressed with E.R. Plumbing’s 5-star Google rating with nearly 15k reviews, I called and scheduled an appointment for the next morning. Nick Hunter was the technician that was sent. He…
Ricky ROCKS
Joe did a great job. Very professional, perfect installation of a new water heater and maintenance to tankless water heathers. Congrats ! Great company
Besides great service, they took care to keep me in the loop. Well worth it!
Mr Garrett from ER plumbing came to house on a Sunday morning after finding my 20 year old hot water heater die. The whole process was smooth and efficient. This was after I quickly scanned Yelp and other online places with not good reviews for the area of Charlotte. Cost seemed high but it was emergent on a Sunday…
Thanks to Garrett for an efficient hot water heater install today!! Working with ER Plumbing has been a great experience from start to finish. Professional service, quick turn-around, and competitive pricing.
We hired E.R. Services to replace an old water heater. I compared their estimate to a general Lowe's estimate, and the work was a good deal cheaper with E.R., which was my preference anyway as I'd prefer to work directly with the plumbing company. The installer was on time and the work was done quickly and to our…
Jeff did a great job at removing an old water heater and installing a new one. He noticed a minor drip at the end of installation and came back the next day to replace a pipe. We didn’t even notice the drip, so it was very kind of him to fix an unseen problem. We will use ER Services in the future.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
