How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREE.R. Services
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,942 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired E.R. Services for 8 kinds of job.
E.R. Services for water heater repair
Clear ✕All 164 Google reviews tagged “Water heater repair” · showing 100
JD was awesome! He carefully explained everything to me, and was very conscientious about doing the jobs properly.
I got a call before they were going to show up. They were on time. Assessed the issue and did not try and charge me for something that was not needed
Kevin S. at ER Services provided excellent HVAC service! He was professional, knowledgeable, and went above and beyond to find the source of my issue. He took the time to explain everything clearly, and I really appreciated his recommendations and guidance. His thoroughness and excellent customer service truly stood out. Highly recommend!
Very professional and personable young man. Quick service and affordable. Highly recommend.
ER Services and our technician were excellent. It was easy to schedule with them, the technician identified the part was under warranty, and even worked with the manufacturer to get the part sent. I highly recommend them!
ER Plumbing always send people who are friendly and capable of explaining things simply to me. I never feel like I'm being hustled or pushed to buy anything that I don't absolutely need.
Our technician Chris was great…., prompt, professional, knowledgeable and transparent with all repairs and estimates. With this being a repair on a Sunday and “after hours” I was very impressed with E.R. Services
Wow, great services. David did an excellent job.Service was great but it did not fix the problem, still out of hot water.Today changed to a new water heater. JD was on time replaced the heater, did a great job placing it in a tight space, it is looking good cleaned up and got out much faster than I expected. Price…
My technician was friendly, efficient, and very competent and processional. I appreciate his care in communicating with me what was wrong and the solution for the repairs.
I highly recommend ER Services for any plumbing needs! Jake did a thorough job cleaning out our water heater and fixing the leak.
I've used ER Services several times. They are always prompt, professional, and do good quality work. They diagnosed a problem with my hot water heater and explained my options. Most recently they fixed a worn out leaky spring valve and diverter in our shower. Their prices are typical of the industry and other…
The tech sent to our house was very knowledgeable and thorough. Very happy with our service call.
Mac did a great job diagnosing a correction to a previous service provider, who had inadvertently turned off the recirc pump to our tankless water heater. And he was very pleasant while here.
Christopher is very knowledgeable and personable. Highly recommend him and ER Services
Top notch service. Right on time and totally focused on doing the fix correctly.
We are extremely pleased with our experience with ER Plumbing! Pricing, communication, and service were all outstanding. Fernando was very professional, friendly and did great work!
Bryan was ontime, great communication and repaired our tankless water heater. Great Tech... Great company!
Jon-Mykal Adams did an awesome job. He was very knowledgeable, friendly and competent. Thanks for ER Plumbing’s quick response and reasonable price.
Professional. Installed new sink. Use them when we need service! Would recommend to others.
Although the problem is not resolved, Sam is very knowledgeable and worked diligently to resolve issues. He found several other issues,which he fixed, which possibly lead to the larger issue. Sam is a conscientious worker with good customer service skills. ER Plumbing will need to return to solve an unusual…
Steven was very thorough and courteous. He took the time to explain what was happening with my water heater and educated me on ways I can resolve issues that may arise in the future! He also provided insight into the current lifespan of my water heater. When it’s time for a replacement, I’ll give E.R. Plumbing a call!
Very pleased with E.R. Plumbing. Super fast and very professional. Great job!
Austin was great in giving his professional advice. Solved our water pressure and temperature problem in no time. Highly recommend!
I appreciate E.R. Plumbing Services for their responsiveness and being thorough. Steven did a great job diagnosing our issue and keeping us informed each step of the way.
I cannot say enough great things about ER Plumbing and their outstanding technician, Benjamin Intili! My Rinnai tankless water heater had been giving me trouble, and I was stressed about finding someone reliable to fix it. From the moment I called ER Plumbing, the experience was seamless. Benjamin showed up right…
Mike Slattery is an outstanding plumber. Very knowledgeable and professional. He replaced a part in my tankless water heater on Christmas Eve and was as pleasant as can be. —Thank you ER Plumbing!
On time, professional, courteous, proficient and completed repairs efficiently.
ER is the best in the business! We’ve used them for years as our go to for any plumbing needs. Jeff is great!
Very professional crews !
Called E.R for a problem with our water heater. Jeff was awesome! He was very professional and very helpful in diagnosing the problem and where we need to go from here. We will continue to use E.R for services in the future.
Once again E.R. Plumbing has fixed a tricky problem. Turned out to be check valves in my re-circulation system with the tankless water heater. Those intermittent problems with heated water are now resolved. Thank you!
E.R. Plumbing crew members are always professional and responsive. I haven’t had any complaints with this company. Brennan has been fantastic every time.
I have used them 4 times for various things. Always so great, knowledgeable and friendly...big projects and small.
Excellent experience, will definitely use again
5 stars. I was having an unusual issue with my tankless water heater. TJ came out, was very personable and knowledgeable, and diagnosed the issue thoroughly. He not only identified the main issue but also found some minor things that would have eventually caused a separate issue if left untouched. I know more about…
Sam was very efficient and explained everything clearly.
Very knowledgeable and explains all the work that will be done before doing it and explains it all after completing the job as well. E.R plumbing and Mac Myers do a fantastic job and I trust my business with my issues.
Great experience with Garrett! He was detailed in explaining the issue and the repair. Exceeded my expectations. Thank you!
Excellent service! A great technician, I needed emergency service on a Sunday and they came to do repairs!
Good job!
Super prompt, polite, and professional service. Will not hesitate at all to call again if / when service is needed in the future. Thank you.
We experienced a leak in our hot water heater over the weekend. ER Plumbing was very responsive with our request for service. Leonard came out this morning and was very helpful with what our options are and next steps.
A+ service. Very happy (as always) with ER Plumbing. Quality people. Luke did a great job! Very thorough, very professional
Fast same day service, and reasonable pricing. Got us up and running again, and ordered new parts to complete the repair.
Hayden was my technician today. He was friendly, he was efficient, and he answered all my questions so that I could understand the problem and what needed to be done. I’m very pleased with the service I get from ER plumbing. And I love that they do so much locally for the good of our community.
Mac did a great job...very personable and professional. Cleaned out my tankless water heater.
Couldn't have asked for a better or received better service. Great job Noah & Er Plumbing!
Great service. They came in 2 hours after I called. Very nice techs and good price.
Taylor from ER Plumbing did an amazing job diagnosing our water heater issue and fixing it quickly. Will definitely use them again for our future plumbing needs.
They were here on a Sunday within just a couple of hours for a non emergency emergency with my hot water tank. Professional, talked me through what was wrong and what the repair process was. Turned out to be something super easy to fix! Very reasonable with price … especially on a Sunday! Definitely recommend
Brennan is very professional courteous and friendly.
Taylor was professional, quick and pleasant to work with. Will definitely use ER plumbing again based on how Taylor handled the request.
Professional, responsive, friendly and quality work at a reasonable cost. Trustworthy company that stands by their work.
After our water heater burst, ER promptly scheduled a technician to restore water and helped us order an appropriate replacement. Service was quick and complete. Pricing was very reasonable. The technicians were friendly and professional. Couldn’t ask for more during a very busy time!
Thanks so much for prompt attention and waiting to make sure everything was in order!
On Christmas Day, our tankless water heater froze and we didn’t have hot water. ER plumbing came out a few days later and defrosted everything, and even waited to make sure our hot water was working. I could not be happier with them!
I would definitely recommend this company, they were fast, friendly & cost effective. Came out on a holiday break, fixed my water pipe in no time at all. They have gained a life long customer! 10 Star Company!!!
I recently purchased a new home with a tankless water heat. The temperature in the shower wasn’t hot enough for me and the setting wouldn’t let me go above 120. I called ER Plumbing and they were able to send someone within 2 days to come to the house and override the setting. I received a notice when they were 30…
Great work! For the 2nd time in 4 months I've needed plumbing services (2 different projects, 1st was a water heater, 2nd was a garbage disposal replacement) and both times the techs have been professional and got the job done the first time around. I'll no longer be searching Google when in need of a plumber, ER Plumbing will be my first call
Not only do these guys know what they’re talking about, but they are honest and straight forward. Brian and Adam came by and fixed my issue immediately. Thank you all we will be in touch for any future work.
They were very quick to respond. They spent a lot of quality time really looking for the problem to ensure that they could correct it properly.
Ricky arrived to repair a broken piece on our water heater. That was dealt with quickly and then he showed us how a tankless water heater works, how to clean it, and areas to look out for in the future. It was a valuable lesson! If Ricky shows up for your repair, you are in good hands! He’s knowledgeable, friendly and very good at his job.
Service was quick and easy, and they were able to come out same day! Highly recommended!
Inspected water heater
Very professional and exhibited knowledge of issue and the cause as well as resolution. I will definitely use this company, Ricky and Noah again should a need arise.
Great to have Ricky, professional and friendly!
E.R. Plumbing is an impressive, professional firm. Had an issue on Sunday afternoon and they had repairs done ASAP. Will use them and refer them to others in the future.
Excellent service from initial contact person (Melissa) to professional technician (Leonard). Repair was performed quickly. Leonard was personable, professional, and knowledgeable. He knew exactly where and how to solve the problem. The expansion tank was faulty; he explained the reason for this and replaced it…
I called ER Plumbing on 9/22/22 at 8:30PM because my hot water would not work. They have 24-7 service for emergencies. They set me up an appointment first thing on 9/23/22. Bryan did a phenomenal job repairing my tankless water heater. He was professional and explained the work being completed. He explained in…
Hot water stopped working on my tankless hot water heater. Mike figured out the problem and sourced the materials in one visit. He also diagnosed my faulty toilet issue. Thank you.
Benjamin did an outstanding job adjusting our hot water system
Very pleasant and helpful in solving our issue. Would definitely call them again if needed!
E.R. Plumbing Services (Brennan) reacted quickly to my water heater failure. Brennan, the service technician, was efficient and did an excellent job in removing and replacing my water heater. Brennan was professional and courteous at all times and kept me abreast of progress and any issues. I would highly…
Expert plumber w experience not a young “salestech”
I came home Friday afternoon to discover that there was no hot water coming from the shower. After researching several companies, I called ER Plumbing Services. I spoke with Melissa, Customer Service rep, who was very pleasant and understanding to my situation. She scheduled me for an appointment the next day and…
Josh just did a great job. Very thorough, very professional.
Anthony is very nice, courteous and professional. He explained each step along the way. I'm pleased with their work (Josh was with him also). The experience is really nice. E.R. Services is well-known for its services and I now I can understand why. Great job guys! Keep up the good work. You will have me as a "client for life."
Reggie was awesome! He explained exactly what was wrong with the water heater and why it needed to be replaced. Quoted a price and that was the price I paid. Unclogged drain between kitchen sink and garbage disposal at no charge. Highly recommend! Repaired defective control valve on water heater. Very good service!
Mike took care of problem quickly . Very professional and friendly. Great job. ER always responds quickly . I appreciate how quickly they resolve problems Jeff M did his usual outstanding Jon. He is very professional, knowledgeable, thorough and fair Jef came out and did an outstanding job. He always does that's…
Dependable and honest
Steven like all techs we have worked with at ER were an absolute pleasure to deal with. Resolved issue quickly, didn't try and upsell anything like most big plumbing companies. A+++ will never call another plumber. Thanks!
Brennan was great, fixed my toilet quickly and efficiently. I really liked the pictures sent by ER Plumbing so I knew who would coming.
I Steve was very thorough, professional and courteous. I would not hesitate to have him work on my water heater again.
Last year when I replaced my 17-yr-old gas water heater, E.R.Plumbing Took care of everything smoothly and quickly. When I called them yesterday after my pilot light would not stay lit the Office staff was very helpful and encouraging to provide the best service for my needs. They were very upfront about an issue…
Nick did a fantastic job! He was helpful, polite, courteous, and competent. He was able to offer thoughtful guidance and meaningful suggestions for how we could resolve our hot water and plumbing issues. I would recommend him and ER Plumbing without hesitation.
Took a lot of time to find an obscure problem but was able to get it fixed.
Very courteous, polite, helpful.
Great job & fun to work with. Reasonable prices. I highly recommend Nicholas and ER Plumbing.
I've been using ER plumbing for years and they never fail me. Technicians are very knowledgeable and professional. Fees are very reasonable. When I have an emergency they can be here within minutes! Highly recommend!
Jeff did an awesome job.
I've had occasional to call on E.R. Services twice over the past 2 and a half years, and in both cases, they did an excellent and timely job. Nick Hunter was my tech for both repairs, and I cannot recommend him highly enough. He is professional, friendly and courteous, and kept me well informed as to the nature of…
Good experience. The technician was very helpful informative.
2nd time using ER! Great people/ tradesmen hard to find in today’s environment. Five Stars all day!
Taylor did a great job with replacing our expansion tank on the water heater. He is very friendly and professional - we will ask for him next time we need a plumber. Thank you!
Expensive! They charged us $444 to service our tankless water heater, which is a lot more than I expected based on the work that was done. I think it's important for others to know before they call. Other than that the guy was professional and courteous. It's going to be a while to know if the issue was…
Reggie was very professional, quickly identified the problem and made the necessary repairs without any upselling. I even asked if he thought we should consider replacing the water heater and he said we should be thinking about it but nothing we need to do now. I appreciated the honest answer. We realized we didn't…
We called ER plumbing to come look at the water heater they installed a few months ago, as it suddenly stopped working. Taylor was our technician and he was great - very professional and helpful. Turns out, the pilot light went out and was an easy fix. He said it would take about an hour for it to come back to the…
Great job! Fast, friendly, professional service. We were fully informed of everything technician was doing and given alternatives along with estimates. Was presented with pictures of parts replaced along with receipt of services rendered. Highly recommend them.
Nick is incredibly knowledgeable and absolutely nailed the three issues at my home. Had it resolved and was on his way. Great personality...needs a raise! J Day Taylor did a great job and explained the updated codes he was addressing. Jim Day
Taylor, was very professional and took care of the problem. He cut the drywall so exact that I really don’t have to spend extra money to have my wall replaced. If I ever need service again, I will definitely contact you. I will also tell others in my HOA if they have a problem to contact you also. Thanks again Taylor! Happy Customer. M. Johnson
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 300 | $205–$630 |
| Plumbing pipe repair | 294 | $353–$1.4k |
| Toilet repair | 276 | $239–$680 |
| Drain cleaning | 243 | $248–$593 |
| Water heater repair | 164 | $227–$596 |
| Faucet repair | 164 | $228–$585 |
| Plumbing leak repair | 156 | $248–$793 |
| Water heater installation | 148 | $1.2k–$2.5k |
