Auto repair shop · Windsor, WI · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty91−0.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#304 of 809 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★262 Google reviews · 24 photos
95%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Eagan Automotive 4.9 out of 5 based on 262 reviews, with the owner responding to 63% of feedback. Customers frequently praise the shop for honest pricing, clear communication, and avoiding unnecessary repairs during services like oil changes, brake work, and diagnostics. While most highlight prompt and friendly service, low-star comments cite specific instances of scheduling mishaps, vehicle damage during repairs, and unresolved mechanical issues.
Google rating: 4.9 out of 5 from 262 reviews (95% five-star).
Reviews on this page: 262 Google reviews (210 with written comments, 1 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Windsor, Wisconsin.
Data from Google, last updated November 10, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Eagan AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eagan Automotive: 91/100 on this factor. Category median: 87.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eagan Automotive: 89/100 on this factor. Category median: 85.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eagan Automotive: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eagan Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eagan Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eagan Automotive: 65/100 on this factor. Category median: 58.B
65
Bar = this company · dark tick = category median.
Star ratings
262 Google reviews we collected
4.9of 5
5 stars25095%
4 stars62%
3 stars00%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 210 written reviews
99%praise
Praise43099%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2056%
Reasonable1644%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10123%
Price & value7618%
Honesty & trust6916%
Speed & response6214%
Quality & results5914%
Would recommend389%
Communication297%
What customers talk about
We read 210 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment I walked in, I was treated with respect, honesty, and genuine professionalism.”
“They were quick, reasonably priced, and gave us great feedback and recommendations to help us make the decision.”
“It’s hard to find a reliable and honest mechanic that you can trust with the one of the most important things we need in our day to day life.”
“Always excellent service, fast, efficient, and honest.”
“They found and solved it quickly and did not charge me extra for it.”
“Had to return twice to have the issue repaired and it is still leaking.”
“I would absolutely recommend Eagan Auto to anyone looking for vehicle repair they can feel comfortable doing business with.”
“They are trustworthy and explain things well without talking down to me.”
People customers mention
Shawn21 reviews
Sales7 reviews
Madison5 reviews
Eagen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eagan Automotive for 8 kinds of job. Pick one to see what they paid and said.
AmandaLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I went to Eagan for my first time and it won’t be my last! I always see in Facebook groups people looking for a good mechanic around sun prairie and a lot of people always recommended Eagan. I finally needed my oil changed so I went to them to try it out. I needed an oil change, tires rotated and check fluids. They…
Scott3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I appreciate that they never push unnecessary services or try to oversell. Instead of giving me a list of high-pressure upgrades, they took the time to break down what actually needed fixing. They gave me a highly valued, realistic assessment of immediate safety repairs versus the overall value of my vehicle,…
Reasonable priceVehicle Inspection
Heather5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This place is fantastic, would highly recommend. They are trustworthy and explain things well without talking down to me. We asked them to take a look at both of our cars to see if one or the other was a better candidate for replacing. They were quick, reasonably priced, and gave us great feedback and recommendations to help us make the decision.
Great priceGeneral repairs & maintenance
Carla2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Went in for an oil change told them about an issue with an inside light. They found and solved it quickly and did not charge me extra for it. Quick and friendly service. I will definitely be back.
Reasonable price
Halle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am absolutely thrilled with my experience at Eagan Auto this week. I had some anti lock brake and traction control issues that Shawn was able to get me in for super fast. His communication throughout the process was amazing, always honest, explained what was going on during every step, and is extremely fair…
Great priceElectrical repair
PeterLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This was my first experience at Eagan. After an interesting journey to find the business everything was excellent. Receptionist was very helpful and knowledgeable. Very helpful in helping me with directions after Google tied me in knots. Once there service was prompt and professional. Price was more than fair and…
I went to Eagan for my first time and it won’t be my last! I always see in Facebook groups people looking for a good mechanic around sun prairie and a lot of people always recommended Eagan. I finally needed my oil changed so I went to them to try it out. I needed an oil change, tires rotated and check fluids. They did it all and I was very pleased with my service. Cost was reasonable and I will definitely be back! I am so glad we have them here in our town. It’s hard to find a reliable and honest mechanic that you can trust with the one of the most important things we need in our day to day life. Thank you Eagan for being here!
Amanda, thank you so much for taking the time to share such a thoughtful review! We’re thrilled that you decided to give Eagan Automotive a try after hearing recommendations from others in the community. Word-of-mouth referrals mean so much to our small business, and knowing that our neighbors trust us enough to recommend us is truly one of the greatest compliments we can receive. We believe everyone deserves an honest, dependable mechanic they can feel comfortable turning to, and we’re so glad your first experience reflected that. Thank you for supporting our local business and for giving us the opportunity to earn your trust. We look forward to seeing you again!
Scott Manke3 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I appreciate that they never push unnecessary services or try to oversell. Instead of giving me a list of high-pressure upgrades, they took the time to break down what actually needed fixing. They gave me a highly valued, realistic assessment of immediate safety repairs versus the overall value of my vehicle, helping me make a smart financial decision rather than just racking up a massive bill.
Price assessment: Reasonable price
Services: Vehicle Inspection
doug “Doug Cooper” Cooper4 reviewsiTotal number of Google reviews doug has written across all businesses on Google Maps, not just this one.
Nice people, good price and did great work 5 stars
Price assessment: Reasonable price
Services: General repairs & maintenance, Auto engine tuning
Response from the owner · a week ago
Thank you so much for the 5-star review, Doug! We truly appreciate your kind words about our team, pricing, and quality of work. Providing great service at a fair price is always our goal. Thank you for choosing Eagan Automotive and trusting us with your vehicle!
Heather Last5 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
This place is fantastic, would highly recommend. They are trustworthy and explain things well without talking down to me. We asked them to take a look at both of our cars to see if one or the other was a better candidate for replacing. They were quick, reasonably priced, and gave us great feedback and recommendations to help us make the decision.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · a week ago
Heather, thank you for such a thoughtful review! We believe that making informed decisions about your vehicle should never feel overwhelming or intimidating. Our goal is always to provide honest recommendations, explain your options clearly, and treat every customer with respect. We’re so glad our team could help you evaluate both vehicles and feel confident in your decision. Thank you for trusting Eagan Automotive and for recommending us to others. It truly means a lot to our entire team!
Ashley WendtLocal Guide · 19 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Went in for an oil change told them about an issue with an inside light. They found and solved it quickly and did not charge me extra for it. Quick and friendly service. I will definitely be back.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much for the wonderful review, Carla! We’re happy our team was able to take care of your oil change and quickly resolve the interior light issue while you were here. It’s the little things that can make a big difference, and we’re always glad to help! We truly appreciate your support and look forward to seeing you again!
Halle Olstadt1 reviewiTotal number of Google reviews Halle has written across all businesses on Google Maps, not just this one.
I am absolutely thrilled with my experience at Eagan Auto this week. I had some anti lock brake and traction control issues that Shawn was able to get me in for super fast. His communication throughout the process was amazing, always honest, explained what was going on during every step, and is extremely fair priced. He cared that things were done right, to the best of their ability, and fixed what another shop didn’t do well on my car, and was honest about wanting my car to be safe and correct. As a woman who gets nervous with auto shops, I will absolutely be returning to Eagan every time. Thank you Eagan Auto and Shawn!
Price assessment: Great price
Services: Electrical repair
Response from the owner · a week ago
Thank you so much for the wonderful review, Carla! We’re happy our team was able to take care of your oil change and quickly resolve the interior light issue while you were here. It’s the little things that can make a big difference, and we’re always glad to help! We truly appreciate your support and look forward to seeing you again!
Peter HockettLocal Guide · 21 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
This was my first experience at Eagan. After an interesting journey to find the business everything was excellent. Receptionist was very helpful and knowledgeable. Very helpful in helping me with directions after Google tied me in knots. Once there service was prompt and professional. Price was more than fair and the use of service coupon was flawless. Certainly intend to return.
Price assessment: Great price
Services: Oil change
Response from the owner · Edited a week ago
Peter, thank you so much for giving Eagan Automotive a chance and for sharing your first experience with us! We’re glad our team was able to help you find your way here and make your visit a positive one. Providing friendly, knowledgeable service, honest pricing, and a welcoming experience is something we take great pride in. We’re especially happy to hear that you plan to return, and we look forward to taking care of your vehicle again. Thank you for your support!
McKenzie Pizl2 reviewsiTotal number of Google reviews McKenzie has written across all businesses on Google Maps, not just this one.
My favorite place to take my car in Madison! Customer service is great, I don't feel pressured to fix low priority issues like other places I've been to, they're also so fast, honest, and the prices are also the best in the area, especially for the level of service!! Very trust worthy and will continue to take my car here! Thanks for all you do!
Price assessment: Great price
Services: Oil change, Service not listed
Response from the owner · Edited a week ago
McKenzie, reviews like yours truly mean the world to our team\! We believe that taking care of your vehicle should never come with unnecessary pressure or uncertainty\. Our goal is always to provide honest recommendations, explain what matters most, and let our customers make decisions they feel comfortable with\. Knowing that you’ve experienced that trust and confidence with us is one of the greatest compliments we could receive\. Thank you for your continued loyalty and for choosing Eagan Automotive\. We’re incredibly grateful to have customers like you!
Colin Right3 reviewsiTotal number of Google reviews Colin has written across all businesses on Google Maps, not just this one.
Got stranded in the Madison area truck broke down they were so great got me back on the road as soon as they could! Very nice people working here! Thanks again everyone at this garage
Response from the owner · Edited a week ago
Colin, thank you so much for sharing your experience! We know how stressful it can be to have your vehicle break down, especially when you’re away from home. We’re glad our team was able to help get your truck back on the road as quickly as possible and make a difficult situation a little easier. Your kind words about our team mean a great deal to us. Thank you for trusting Eagan Automotive when you needed a helping hand. Safe travels!
