Lyn Mayes3 reviewsTotal number of Google reviews Lyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service. Professional, super clean, and everyone is very kind.
East Holistic Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%30+2.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 38%
4.9 ★★★★★ 425 Google reviews · 24 photos
93%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
18%reviews answered by the owner
Oct 2026latest review
East Holistic Massage at a glance
Customers frequently praise the spa for its clean environment, professional staff, and availability of deep tissue and reflexology services. Many reviewers highlight the relaxing atmosphere and the ability to book appointments on short notice. However, recurring criticisms in lower-rated reviews involve inconsistent pressure levels, therapists ignoring specific client instructions, and sessions ending early. Some clients also report discomfort from rough techniques or difficulty communicating their preferred style during appointments.
- Google rating: 4.9 out of 5 from 425 reviews (93% five-star).
- Reviews on this page: 425 Google reviews (373 with written comments, 4 with photos).
- Owner responses: the business replied to 18% of reviews.
- Most recent review: October 24, 2026.
- Service: Massage Therapist serving San Marcos, California.
Data from Google, last updated October 25, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Holistic Massage: 91/100 on this factor. Category median: 94.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Holistic Massage: 90/100 on this factor. Category median: 94.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Holistic Massage: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.East Holistic Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.East Holistic Massage: 30/100 on this factor. Category median: 73.D
30
Bar = this company · dark tick = category median.
Star ratings
425 Google reviews we collected
- 5 stars39693%
- 4 stars133%
- 3 stars72%
- 2 stars31%
- 1 star61%
Praise vs complaints
Phrases our text analysis found in 373 written reviews
- Praise31798%
- Complaints82%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price11370%
- Reasonable4729%
- Overpriced00%
- Not sure21%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9830%
- Would recommend9630%
- Quality & results5918%
- Price & value4213%
- Speed & response206%
- Honesty & trust82%
- Communication21%
What customers talk about
We read 373 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, super clean, and everyone is very kind.”
“I highly recommend for massage or foot reflexology.”
“Cannot recommend enough!”
“It was a wonderful experience and I highly recommend coming here.”
“I hate to say it most smell really bad, there breath is horrible.”
“…e quality of service, the location is very convenient, the pricing is reasonable, and the hours make it easy to fit appointments into a busy schedule.…”
“If you are looking for an overpriced spa experience go to La Costa resort or Hyatt.”
“Thank you for such great service up front and getting me in quickly for a same day appointment.”
“The 1-hour foot massage brought incredible relief — my feet felt lighter almost instantly, which I honestly didn’t think was possible in just one session.”
“Staff is accommodating and very easy to work with.”
People customers mention
- Monica 8 reviews
- Bonnie 6 reviews
- Frank 6 reviews
- Carlsbad 6 reviews
- Cindy 5 reviews
- Vicky 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired East Holistic Massage for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Gia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
This is my favorite place! Super convenient and reliably wonderful. Great for a pop-in tune up. My favorites are Wendy, Jessica, and Mia.
Reasonable price
Kara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Had a great 90 minute massage with Bonnie! I was super tired and sore from the week and workouts and it was exactly what I needed!
Great priceService not listed
Jillian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Very amazing, everyone is so kind and very helpful. I always feel so much better after!
Great priceService not listed
Amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Mia is amazing! Very calming and relaxing experience! Staff is accommodating and very easy to work with. 5/5
Great priceService not listed
Kari1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great experience!! Easy to book day-of and wonderful deep tissue massage by Mia! Totally recommend!
Great priceService not listed
ashley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had a fantastic massage I added an extra 15 minutes to a targeted area and it was excellent! I had yeliya and she did such a good job!
Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Foot massages | 65 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 425 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Gia Schaake5 reviewsTotal number of Google reviews Gia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is my favorite place! Super convenient and reliably wonderful. Great for a pop-in tune up. My favorites are Wendy, Jessica, and Mia.
- Price assessment: Reasonable price
Kara Kong2 reviewsTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great 90 minute massage with Bonnie! I was super tired and sore from the week and workouts and it was exactly what I needed!
- Price assessment: Great price
- Services: Service not listed
- Payment method: Credit card
Mayra Gaspar3 reviewsTotal number of Google reviews Mayra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEmily was great! My first time here and loved how relaxing it was.
- Price assessment: Great price
- Services: Foot massages
- Payment method: Other
Stephanie Owens11 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove the foot massage here!! I’m 38 weeks pregnant and it’s so relaxing.
- Price assessment: Reasonable price
- Services: Foot massages
- Payment method: Credit card
McCall Van Dyken1 reviewTotal number of Google reviews McCall has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was wonderful! Every service I have had here has been so great.
- Price assessment: Reasonable price
- Services: Foot massages
- Payment method: Cash
Jillian Reed5 reviewsTotal number of Google reviews Jillian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery amazing, everyone is so kind and very helpful. I always feel so much better after!
- Price assessment: Great price
- Services: Service not listed
- Payment method: Debit card
Amber F5 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMia is amazing! Very calming and relaxing experience! Staff is accommodating and very easy to work with. 5/5
- Price assessment: Great price
- Services: Service not listed
- Payment method: Credit card
True Karam3 reviewsTotal number of Google reviews True has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best massage in town! Sophia was amazing
Kari Sausedo1 reviewTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience!! Easy to book day-of and wonderful deep tissue massage by Mia! Totally recommend!
- Price assessment: Great price
- Services: Service not listed
- Payment method: Credit card
Business details
- Address: 3457 Via Montebello #158, Carlsbad, CA 92009
- Phone: (760) 633-1188
- Website: reflexologymassagenow.com
- Service area: San Marcos, CA