Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
East Philly plumbing & heating llc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%84+11.9Replies to reviews 7%85+6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

East Philly plumbing & heating llc

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 277 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Philly plumbing & heating llc is better than 94% of plumbers.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Philly plumbing & heating llc is better than 94% of plumbers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.East Philly plumbing & heating llc is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Philly plumbing & heating llc is better than 84% of plumbers.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.East Philly plumbing & heating llc is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.East Philly plumbing & heating llc is better than 85% of plumbers.A
85

Reviews for your job

Customers hired East Philly plumbing & heating llc for 8 kinds of job.

East Philly plumbing & heating llc for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.30
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$633
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 47/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#105 / 106
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 10 Google reviews tagged “Plumbing leak detection”

GarlandLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

My daughter was satisfied with the service provided..

Paid $400–600Reasonable pricePlumbing leak detectionPlumbing pipe repairService not listed
AmandaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

After coming out for plumbing leak detection twice I was told they didn’t need to come out again to camera another section of piping. I received a call from the boss who kindly sent an experienced plumber to spend time explaining how the basement plumbing works and where my leak could be coming from which was very…

OverpricedWater heater installationPlumbing leak detection
MichelleLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are awesome. Let me list all the reasons why. First, they’re knowledgeable. Mike understood exactly what I was talking about when I described a piping issue that another contractor couldn’t diagnose. Second, they’re responsive. They called back when they said they would and had someone out the next day.…

Reasonable pricePlumbing leak detectionPlumbing pipe repair
PhilipLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been consistently using these guys for about a year for several projects in my rental. They come out fast and are very fair priced.

Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Nightmare experience. Cut a whole in my ceiling, charged me $250 for 11 minutes of work. Never reached out again. I chased down a connection for 7 days. Each day I received assurances they would get back to me. No one called me back until I called to let them know I was moving on. Given that this was a plumbing…

Paid $200–400OverpricedPlumbing leak detectionPlumbing pipe repair
Gwen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

If I could give East Philly Plumbing 100 stars, I would. I called them today from over a thousand miles away because my daughter’s basement was flooding, and they were incredible from start to finish. They helped triage the situation with me over the phone, walked us through immediate next steps, and even stopped by…

Plumbing leak detection
Doris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a wonderful experience with Tim and Alex. They showed up on time and they were very professional. East Philly is now my new plumbing service of choice.

Paid $700–800Reasonable pricePlumbing leak detectionFaucet installation
Luxe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I recently had the pleasure of working with East Philly Plumbing and Heating LLC, and I can confidently say they exceeded every expectation. From the moment I reached out, their team was responsive, professional, and genuinely committed to helping me solve my issue quickly. The technician arrived on time, took the…

Paid $300–400Reasonable pricePlumbing leak detection
Wanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The guys that came out had to turn off the water because my water meter was broke do to the cold weather. Outstanding guys would recommend this company to anybody. From the time I met them till the time they finished very nice polite explained everything to me. Would definitely use this company again. James and his helper were outstanding

Paid $100–200Great priceWater heater installationPlumbing leak detection
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Highly recommended! A pipe burst in the middle of the night right before a severe storm, and this team saved the day. Mike was fantastic to work with over the phone and James arrived to handle everything within the hour. Their team was attentive, professional, and caring throughout the process. Highly recommended for any plumbing needs.

Plumbing leak detectionPlumbing pipe repair

Price

$472+1% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 58%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair15$353–$1.2k
Plumbing leak detection10$124–$633
Water heater installation8$1.2k–$2.4k
Toilet repair6$227–$606
Faucet repair3$205–$607
Faucet installation3$305–$986
Shower installation2—
Toilet installation2$554–$1.4k

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