Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Reviewers frequently praise the company for punctual arrivals, professional conduct, and transparent pricing across services like water heater installation, drain cleaning, and leak detection. Customers note that staff often explain work in detail and handle permitting for complex projects efficiently. A recurring criticism involves communication breakdowns, where some clients reported scheduled appointments being canceled last minute or difficulties reaching the company after initial service.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Bar = this company · dark tick = category median.
277 Google reviews we collected
Phrases our text analysis found in 252 written reviews
Price verdicts customers left with their Google review
Middle half of what 31 customers paid ($295–$1.1k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 252 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I want to thank you for your quick response to my small job my shower faucet, I called and you were out within a couple hours of my call and the guys…”
“…you were out within a couple hours of my call and the guys were very nice and professional.…”
“I highly recommend East Philly Plumbing and Heating.”
“Great job and thank you for understanding my Grandmother.”
“Matt and Anthony were very responsive when my AC was not working properly .”
“I needed a new hot water heater and picked East Philly because of their excellent reviews and the great price.”
“Explained everything in specific detail and offered sound advice.”
“We used them for one of our properties for a drain cleaning and was very happy with their professionalism and honesty!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired East Philly plumbing & heating llc for 8 kinds of job. Pick one to see what they paid and said.
I needed a new hot water heater and picked East Philly because of their excellent reviews and the great price. They sent their plumber out to take a look—no charge—and one week later it was installed. Took less than an hour and, no muss no fuss. I highly recommend them.
We used them for one of our properties for a drain cleaning and was very happy with their professionalism and honesty! Thanks to Mike for explaining everything!
Earlier this year, I got some sad news when I found out that the plumber I worked with for many years had passed away. I ended up hiring East Philly Plumbing & Heating for two jobs, one of them a major pipe replacement in my basement. It was a difficult, complicated job that required skillful maneuvering and…
East Philly arrived on time. They were very professional. The work was done quickly. They cleaned up very nicely and the price was very reasonable. I definitely recommend this company for any of your household plumbing projects
The plumbers did an amazing job! My brand new toilet was cracked upon opening the box. The plumber was quick to offer fixing my existing toilet which was more cost effective when he could’ve charged me for a new toilet. EastPhilly Plumbing offered quick and reliable me service at affordable pricing! They are my new plumbers! Thank you EastPhilly!
My experience was fantastic. Arrived on schedule. Installation was completed, quickly and efficiently. Both plumbers were polite and professional. They installed both kitchen and bathroom facet, along with a garbage disposal. Price was affordable and didn't break the bank. Would, I recommend East Philly plumbing…
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 15 | $353–$1.2k |
| Plumbing leak detection | 10 | $124–$633 |
| Water heater installation | 8 | $1.2k–$2.4k |
| Toilet repair | 6 | $227–$606 |
| Faucet repair | 3 | $205–$607 |
| Faucet installation | 3 | $305–$986 |
| Shower installation | 2 | — |
| Toilet installation | 2 | $554–$1.4k |
5.0 ★★★★★ 277 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Came quick and got the job done quick
Thank you for the 5-star review! We’re glad we could get out to you quickly and get the job done efficiently. We appreciate your business and thank you for choosing East Philly Plumbing and Heating!
I needed a new hot water heater and picked East Philly because of their excellent reviews and the great price. They sent their plumber out to take a look—no charge—and one week later it was installed. Took less than an hour and, no muss no fuss. I highly recommend them.
Thank you so much for the wonderful review and for choosing East Philly Plumbing & Heating! We’re glad we could make the whole process quick, easy, and hassle-free, from the initial visit through the installation. We truly appreciate your trust and recommendation, and we’ll be here whenever you need us again!
East Philly Plumbing & Heating are the real ones. Replaced a shower cartridge that was totally busted in less than 45 minutes, replaced it and saved our week! Honest pricing and best quality plumbing work. We know who to go to for any plumbing & heating issues in the future. Thank you!
Thank you so much for the awesome review! We’re glad we could get your shower cartridge replaced quickly and get everything back up and running. We really appreciate your kind words about our pricing and quality of work. Knowing that you’ll think of us for your future plumbing and heating needs means a lot to our whole team. Thanks again for choosing East Philly Plumbing & Heating!
I want to thank you for your quick response to my small job my shower faucet, I called and you were out within a couple hours of my call and the guys were very nice and professional. I will definitely use you again if needed and I will definitely refer you to my friends and family.. thank you so much
Thank you so much for taking the time to leave such a kind review! We’re glad we were able to get out to you quickly and take care of your shower faucet. It means a lot to hear that our guys were friendly and professional. We truly appreciate your trust, your referrals to friends and family, and the opportunity to help whenever you need us in the future!
Thank you Ray. Great job and thank you for understanding my Grandmother.
Thank you so much for your review! We really appreciate you trusting us to help your grandmother. We’re glad we could make the experience comfortable and stress-free for her. It means a lot to know you were happy with the work. Thank you again for choosing East Philly Plumbing and Heating!
Scheduled day before for someone to come out and they called same day when my family member got off work for the diagnosis to cancel appt.
We used them for one of our properties for a drain cleaning and was very happy with their professionalism and honesty! Thanks to Mike for explaining everything!
Thank you so much for the 5-star review! We truly appreciate you trusting East Philly Plumbing and Heating with your property. We’re glad Mike was able to explain everything clearly and provide the honest, professional service we strive for. We’ll be happy to help with any future plumbing needs!
We had an emergency situation with a gas line that needed attention. Fortunately, Mike and the team at East Philly were able to diagnose and rectify the issue the next day. Quick and efficient. 5 star service
Thank you for the five-star review! We understand how serious gas-line issues can be, so we’re glad Mike and the team could respond quickly, diagnose the problem, and get everything taken care of safely and efficiently. We truly appreciate you trusting East Philly Plumbing & Heating!
Professional and thorough.
Thank you for the five-star rating! We truly appreciate your support and thank you for choosing East Philly Plumbing & Heating!
I highly recommend East Philly Plumbing and Heating. I messaged them on a Saturday asking about a water heater replacement, they got back to me almost immediately. Quoted a price of $1800 for the AO smith water heater that I was looking for. That included the water heater, installation, and removal of the old one. I asked them If they could do Tuesday, but they where not sure if they had someone available and said would Wednesday work. With the heater leaking I said that would be fine , but if there was anyway you could make Tuesday work that would be better. Well they got back to me and were able to make Tuesday work. The time was between 12-2pm, but received a call at 1030 saying they could come now if that worked. Tim crow and his assistant were here by 11am , very professional, and the work was completed within an hour. Everything was absolutely smooth and no issues whatsoever. The price quoted was the price I paid, and no extra surprises charges. Again i highly recommend this company as well as the technician Tim, and will definitely call them for any future needs I have. I had called another company first, they sent someone out and they quoted me $2900 for the same service, and the person they sent out couldn’t answer any of my questions and said he doesn’t install the heaters and doesn’t know much about water heaters lol. Definitely glad I called east Philly plumbing instead. If you are looking for a fast , no hassle plumber definitely call them.
Thank you so much for the detailed review and recommendation! We’re glad we could work around your schedule and replace your leaking water heater quickly, with no surprises or added charges. We’ll be sure to pass your kind words along to Tim and his assistant. We truly appreciate you choosing East Philly Plumbing & Heating and look forward to helping with any future plumbing needs!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
