Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
East Philly plumbing & heating llc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%84+11.9Replies to reviews 7%85+6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

East Philly plumbing & heating llc

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 277 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Philly plumbing & heating llc is better than 94% of plumbers.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Philly plumbing & heating llc is better than 94% of plumbers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.East Philly plumbing & heating llc is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Philly plumbing & heating llc is better than 84% of plumbers.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.East Philly plumbing & heating llc is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.East Philly plumbing & heating llc is better than 85% of plumbers.A
85

Reviews for your job

Customers hired East Philly plumbing & heating llc for 8 kinds of job.

East Philly plumbing & heating llc for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#96 / 107
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 8 Google reviews tagged “Water heater installation”

StuartLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I needed a new hot water heater and picked East Philly because of their excellent reviews and the great price. They sent their plumber out to take a look—no charge—and one week later it was installed. Took less than an hour and, no muss no fuss. I highly recommend them.

Customer photo from Stuart's review
Paid $2,000+Great priceWater heater installation
BobLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I highly recommend East Philly Plumbing and Heating. I messaged them on a Saturday asking about a water heater replacement, they got back to me almost immediately. Quoted a price of $1800 for the AO smith water heater that I was looking for. That included the water heater, installation, and removal of the old one. I…

Great priceWater heater installation
AmandaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

After coming out for plumbing leak detection twice I was told they didn’t need to come out again to camera another section of piping. I received a call from the boss who kindly sent an experienced plumber to spend time explaining how the basement plumbing works and where my leak could be coming from which was very…

OverpricedWater heater installationPlumbing leak detection
Analiese5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly and quick! Highly recommend.

Paid $2,000+Water heater installation
ManishLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

James is very professional and was on time to fix the issue . In my case a small part needs to be replace to resolve hot water issue .

Paid $200–400Reasonable priceWater heater installation
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They replaced a water heater on 6/12 and had them clear out a sewer line on 6/19. On both occasions the response was excellent. They explained in detail what needed to be done and an upfront estimate. After the completion of the work, they reviewed everything with us. I highly recommend them and would definitely use…

Paid $1,800–2,000Great priceWater heater installationService not listed
Wanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The guys that came out had to turn off the water because my water meter was broke do to the cold weather. Outstanding guys would recommend this company to anybody. From the time I met them till the time they finished very nice polite explained everything to me. Would definitely use this company again. James and his helper were outstanding

Paid $100–200Great priceWater heater installationPlumbing leak detection
ErianaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceWater heater installation

Price

$472+1% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 58%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair15$353–$1.2k
Plumbing leak detection10$124–$633
Water heater installation8$1.2k–$2.4k
Toilet repair6$227–$606
Faucet repair3$205–$607
Faucet installation3$305–$986
Shower installation2—
Toilet installation2$554–$1.4k

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