Gladys Harris13 reviewsTotal number of Google reviews Gladys has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! They showed up on time and was very nice and polite!
Eastlake Hauling and Junk Removal LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 26 ice removal servicesPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 115 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Jun 2026latest review
Eastlake Hauling and Junk Removal LLC at a glance
Google reviewers rate Eastlake Hauling and Junk Removal LLC five out of five stars based on one hundred and fifteen reviews. Customers frequently describe the service as punctual, professional, and reasonably priced, noting that the company often handles same-day requests for items like furniture, appliances, and general junk. Recurring themes include clear communication regarding arrival times, efficient loading, and careful handling of property to prevent damage. The owner actively responds to the vast majority of customer feedback, addressing inquiries and confirming service details promptly.
- Google rating: 5.0 out of 5 from 115 reviews (100% five-star).
- Reviews on this page: 115 Google reviews (102 with written comments, 5 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: June 18, 2026.
- Service: Ice Removal Service serving Chula Vista, California.
Data from Google, last updated October 26, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eastlake Hauling and Junk Removal LLC: 100/100 on this factor. Category median: 92.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eastlake Hauling and Junk Removal LLC: 97/100 on this factor. Category median: 88.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eastlake Hauling and Junk Removal LLC: 99/100 on this factor. Category median: 94.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eastlake Hauling and Junk Removal LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eastlake Hauling and Junk Removal LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
–
Bar = this company · dark tick = category median.
Star ratings
115 Google reviews we collected
- 5 stars115100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 102 written reviews
- Praise249100%
- Complaints10%
Topic share
How often each topic comes up in the written reviews
- Speed & response7329%
- Staff & attitude4719%
- Would recommend4618%
- Price & value3815%
- Quality & results3012%
- Communication135%
- Honesty & trust31%
What customers talk about
We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They showed up on time and was very nice and polite!”
“Eric managed my expectation from time of call and pick up within a hour, Neatly dressed, friendly, and assured me the Tv would be disposed properly.”
“Rick and his partner were great, kept in communication so we would know exactly when they'd arrive, hauled out the furniture with no problem, highly recommend!”
“Reasonably priced and I couldn't have asked for better service!”
“Rick was punctual, honest and did great quality work.”
“Eastlake Hauling was very prompt in all communication from responding to my initial request all the way down to giving me an ETA when en route.”
“Excellent customer service, reliable.”
People customers mention
- Rick 26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eastlake Hauling and Junk Removal LLC for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
LeZell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Eric managed my expectation from time of call and pick up within a hour, Neatly dressed, friendly, and assured me the Tv would be disposed properly. Good customer service
AdrianLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Thanks Rick! Appreciate your help with the mattress removal from my place! Very quick and safe! It was such a relief with it gone! It definitely felt it was lifted off my shoulders! Again when I need anymore assistance, I sure know who I can turn to! Thank you for your great Customer Service!
wyjoli5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Rick was punctual, honest and did great quality work. Communicated very well. Will be referring to friends and family and will definitely do businesss again.
Yard debris removalJunk removalConstruction debris removal+ Responsiveness+ Punctuality+ Quality
Devon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent work. I've been putting off removing some junk for months, that took Rick minutes to come and remove.
Corina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Rick did an absolutely amazing job. Thank you so much for all you do. I highly recommend him for your hauling needs.
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Rick and his partner were great, kept in communication so we would know exactly when they'd arrive, hauled out the furniture with no problem, highly recommend!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Junk removal | 45 | — |
| Furniture removal | 25 | — |
| Trash removal & disposal | 24 | — |
| Appliance removal & disposal | 18 | — |
| House & garage cleanouts | 14 | — |
| Mattress removal & disposal | 13 | — |
| Yard debris removal | 9 | — |
| Construction debris removal | 6 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 115 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Leo Dorio4 reviewsTotal number of Google reviews Leo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid the job just like we wanted. All our junk is now gone!!
- Positive: Responsiveness, Punctuality, Professionalism, Value
- Services: Junk removal
Response from the owner · 4 years ago
Glad we could help you get your backyard ready for the summer! Thankful for the opportunity.
LeZell Davis1 reviewTotal number of Google reviews LeZell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEric managed my expectation from time of call and pick up within a hour, Neatly dressed, friendly, and assured me the Tv would be disposed properly. Good customer service
Response from the owner · a year ago
Thank you for the opportunity and leaving us a much appreciated review!
Adrian BataanLocal Guide · 20 reviewsTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThanks Rick! Appreciate your help with the mattress removal from my place! Very quick and safe! It was such a relief with it gone! It definitely felt it was lifted off my shoulders! Again when I need anymore assistance, I sure know who I can turn to! Thank you for your great Customer Service!
Response from the owner · a year ago
Glad we could help and thank you again for your business!
wyjoli5 reviewsTotal number of Google reviews wyjoli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRick was punctual, honest and did great quality work. Communicated very well. Will be referring to friends and family and will definitely do businesss again.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Yard debris removal, Junk removal, Construction debris removal, Trash removal & disposal
Response from the owner · 3 years ago
Thank you so much for your business and feedback! It means a lot to us and our growing business!
Devon5 reviewsTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent work. I've been putting off removing some junk for months, that took Rick minutes to come and remove.
Response from the owner · a year ago
Thanks again Devon! Glad we could help!
Corina Strassman1 reviewTotal number of Google reviews Corina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRick did an absolutely amazing job. Thank you so much for all you do. I highly recommend him for your hauling needs.
Response from the owner · 2 years ago
Thank you for your feedback and trusting us with your project. It was our pleasure.
Richard Bagu3 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRick and his partner were great, kept in communication so we would know exactly when they'd arrive, hauled out the furniture with no problem, highly recommend!
Response from the owner · 2 years ago
Thank you again for letting us serve you and your family! Glad to help!
Mikey LegaspiLocal Guide · 15 reviewsTotal number of Google reviews Mikey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service. On time and fast! When you think you wouldn’t need them , and all of a sudden you do. I’m glad I had their contact. I will surely use them again
Response from the owner · 2 years ago
Thank you for thinking of us for your furniture removal needs and the feedback! We appreciate you.
Sandra Guynes10 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRick was very professional and did a great job in removing and hauling some junk from my yard. He was quick to respond via facebook messenger to my request and was able to pick up same day.
Response from the owner · 2 years ago
Thank you so much Sandra for letting others know how your overall experience was with us! We truly value your business and feedback!
Business details
- Phone: (619) 894-6277
- Service area: Chula Vista, CA