Pest control service · Grand Prairie, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★1,027 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
58%reviews answered by the owner
$139typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Eco-Safe Pest Control 4.9 out of 5 based on 1,027 reviews. Positive feedback highlights punctual appointments, thorough inspections, and the use of pet and child-friendly natural products. Customers frequently praise the knowledge and communication of technicians who explain treatments in detail. However, some low-star reviews cite unresolved rodent issues, unauthorized credit card charges, and poor scheduling or communication from the office staff.
Google rating: 4.9 out of 5 from 1,027 reviews (98% five-star).
Reviews on this page: 1,027 Google reviews (935 with written comments, 7 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: October 24, 2026.
Service: Flea Exterminator serving Grand Prairie, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Eco-Safe Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eco-Safe Pest Control: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eco-Safe Pest Control: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eco-Safe Pest Control: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eco-Safe Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eco-Safe Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eco-Safe Pest Control: 91/100 on this factor. Category median: 93.A
91
Bar = this company · dark tick = category median.
Star ratings
1,027 Google reviews we collected
4.9of 5
5 stars1,00598%
4 stars91%
3 stars10%
2 stars50%
1 star71%
Praise vs complaints
Phrases our text analysis found in 935 written reviews
99%praise
Praise1,68699%
Complaints141%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5231%
Reasonable10662%
Overpriced11%
Not sure116%
$139+28% vs typical flea exterminators
Middle half of what 82 customers paid ($105–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude54132%
Quality & results39923%
Speed & response23614%
Would recommend23014%
Communication17710%
Honesty & trust704%
Price & value473%
What customers talk about
We read 935 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always a quick response and I like that they use pet and kid friendly products.”
“…phold their agreement and the owner of the business was unbelievably rude when I brought forth my concerns.…”
“Would recommend to anyone looking for friendly service and great results.”
“Unfortunately this is not the case with this company - terrible communication - they make appointments and don’t show up.”
“From the very beginning, she was helpful, responsive, and made sure I was connected with the right person for the situation.”
“I highly recommend Eco safe❤️❤️❤️ Added review: I need to add 10 more stars for Andy.”
“Please stay away at all costs.”
“Jeremy did a great job of explaining the treatment to me and answering all my questions!”
“His patience, professionalism, kindness, and willingness to genuinely help stood out so much.”
“It's rare to find a company that combines fair pricing, expertise, and genuine customer care the way they do.”
“I just called in to get a quote on adding mosquito service back in, as my neighbor uses them.”
People customers mention
Ecosafe30 reviews
Jonathan30 reviews
Tony28 reviews
Tawana26 reviews
Bryant19 reviews
Chris15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eco-Safe Pest Control for 8 kinds of job. Pick one to see what they paid and said.
IloveTexasLocal Guide · 156 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
What a pleasure to give this company a five star review. I called on a Sunday to get help with an ant issue. They responded immediately! On a day they were closed! They set up a fast appointment with Nick. He was wonderful to work with. He did a thorough inspection to figure out how to deal with them as they were…
Paid $120–140Reasonable priceHome inspection
Janie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I've been a customer for 46 years and have always had above and beyond service. Excellent products and service. Tawana Young provides excellent service
Paid $120–140Great priceHome inspectionHornet & wasp exterminationGeneral pest inspection
MillieLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great experience with Jonathan! He gave me a courtesy call before arriving and was right on time. He was very professional, friendly, and efficient, while still taking the time to be thorough.
Jonathan had notes about my previous ant concerns, and I also mentioned that I had noticed a wasp nest. I let him…
Paid $120–140Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
Sarah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Johnathan came out and explained everything so well! He made me feel at ease with him in my home. He was also able to tell me exactly what was in the products he was using and even double checked that the ant bait he was using would be safe for my bunnies. He really took the time to make sure I was comfortable with…
Paid $200+Not sureAnt extermination
CharlieLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Colten, the service technician was very diligent in locating our ant infestation and answered all my questions. He was very helpful and I really appreciate the commitment to using organic pest controls inside the house.
Paid $200+Not sureAnt extermination
Ann6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been using EcoSafe since June of this year. They are a very responsible company that I trust and count on to do a profession job . Johnathan today was very thorough and professional as all of their staff. I am glad I found them and whole heartedly recommend them.
We used Ecosafe in the past and they always deliver. Jonathan was very professional and genuine. Would recommend to anyone looking for friendly service and great results.
Hanna WhitcombLocal Guide · 26 reviewsiTotal number of Google reviews Hanna has written across all businesses on Google Maps, not just this one.
So amazing what Greg does!!! I wouldn’t go anywhere else for pest control after learning what pest control is capable of! How amazing for our wildlife and pets that companies like this who care exist!
Response from the owner · 6 days ago
Hello, Hanna. Thank you so much for the amazing review! We are so happy to be able to provide your family with pest control that works for your pets and the wildlife around your home. If you ever need help with a pest issue, don't hesitate to reach out to us at 214-358-5201. All the best, your Eco-Safe Pest Control Family!
Kathy BeckLocal Guide · 36 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Jeremy did a great job of explaining the treatment to me and answering all my questions! Highly recommend!
Price assessment: Reasonable price
Services: General pest inspection
Pest type: Other
Response from the owner · a week ago
Hello, Kathy. Thank you so much for the review! We have passed the compliments along to Jeremy, and you definitely brought a smile to his day. If you ever need help with a pest problem, don't hesitate to reach out to us at 214-358-5201. All the best, your Eco-Safe Pest Control Family!
IloveTexasLocal Guide · 156 reviewsiTotal number of Google reviews IloveTexas has written across all businesses on Google Maps, not just this one.
What a pleasure to give this company a five star review. I called on a Sunday to get help with an ant issue. They responded immediately! On a day they were closed! They set up a fast appointment with Nick. He was wonderful to work with. He did a thorough inspection to figure out how to deal with them as they were coming in multiple areas. He treated inside and out. He then came back a week later to check on progress. He answered every question I had for how to keep them away. He's such an asset to the company. I highly recommend Eco safe❤️❤️❤️ Added review: I need to add 10 more stars for Andy. He is brilliant! He knows every single thing about ants! He was able to find all the places even those teeny tiny ants are getting in! He knows all the tricks to finding where they are. I mean let's just say ants don't stand a chance against him!
Price assessment: Reasonable price
Price: $120–140
Services: Home inspection
Pest type: Ants
Response from the owner · a month ago
Hello, Dee. Thank you so much for the detailed five-star review. We are so happy to have provided you with service you can be satisfied with. And we agree, Nick is great! If you ever need help with a pest problem, don't hesitate to reach out to us at 214-358-5201. All the best, your Eco-Safe Pest Control Family!
KCD Drayer12 reviewsiTotal number of Google reviews KCD has written across all businesses on Google Maps, not just this one.
Customer service is really good and Alfredo is the most helpful and knowledgable part of the company. We've been customers for years and would not want to change companies!
Price assessment: Reasonable price
Services: Home inspection, Hornet & wasp extermination, Rodent extermination, Termite inspection
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · a week ago
Hello, KCD. Thank you so much for the review! We truly appreciate your loyalty of a customer of over five years, and are so happy to keep providing you with amazing service. We have passed along the compliments to Alfredo, and you have definitely brought a smile to his day. If you ever need help with a pest problem, don't hesitate to reach out to us at 214-358-5201. All the best, your Eco-Safe Pest Control Family!
Janie Bush11 reviewsiTotal number of Google reviews Janie has written across all businesses on Google Maps, not just this one.
I've been a customer for 46 years and have always had above and beyond service. Excellent products and service. Tawana Young provides excellent service
Price assessment: Great price
Price: $120–140
Services: Home inspection, Hornet & wasp extermination, General pest inspection, Cockroach extermination
Response from the owner · a week ago
Hello, Janie. First of all, we want to thank you for being such a loyal customer. 46 years is a very long time, and it means a lot that you've chosen Eco-Safe to be such a consistent part of your life. Secondly, thank you for the review! Tawana is great, and we will definitely pass along the compliments to her. If you ever need help with a pest problem, don't hesitate to reach out to us at 214-358-5201. All the best, your Eco-Safe Pest Control Family!
natalia b2 reviewsiTotal number of Google reviews natalia has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I cannot say enough good things about Chris and Liz at Eco- Safe!
Liz was the person who connected me with Chris, and I’m so grateful she did. From the very beginning, she was helpful, responsive, and made sure I was connected with the right person for the situation.
Chris was absolutely phenomenal. He didn’t just show up, spray something, and leave — he actually taught me what I needed to know to fight my mom’s roach problem in her North Texas home. He took the time to explain what was happening, what I could do, what products and methods would actually help, and how to approach the problem effectively. He gave me the knowledge and tools I needed to feel like I could finally take control of the situation.
His patience, professionalism, kindness, and willingness to genuinely help stood out so much. You can tell when someone is just doing their job versus someone who actually cares about helping a customer, and Chris absolutely falls into the second category.
Chris is the kind of technician you hope to get when you’re dealing with a stressful pest problem, and Liz deserves a huge thank-you for connecting me with him.
If you’re dealing with pests and want someone who will actually take the time to educate you and help you understand what you’re doing, I highly recommend Eco- Safe — and especially Chris and Liz. They went above and beyond for me! 🪳🫶🏼
Price assessment: Great price
Services: General pest inspection, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 2 weeks ago
Hello, Natalia. Thank you so much for spending the time to write such a long and detailed review! We are so happy that you've had the chance to discover how terrific Liz and Chris are. We hope to continue providing you with amazing quality service for a very long time to come. If you ever need help with a pest problem, don't hesitate to reach out to us at 214-358-5201. All the best, your Eco-Safe Pest Control Family!
Kelsey6 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
I absolutely LOVE this company!! They use safe effective products without harsh chemicals that can harm people, especially children. They are knowledgeable, friendly, and go above and beyond making sure their customers are satisfied. Excellent company! I won’t use anyone else!
Response from the owner · 2 weeks ago
Hello, Kelsey. Thank you so much for the five-star review! It means a lot to us to have earned your praise. We hope to continue providing your family with safe, effective pest control for a long time to come. If you ever need help with a pest issue, don't hesitate to reach out to us at 214-358-5201. All the best, your Eco-Safe Pest Control Family!
Madison McCarty9 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Jonathan was great! We had service done about 2 weeks ago, but with the awful weather the ants returned. Jonathan was very thorough in making sure that all the areas where the ants invaded, were taken care of! Thanks for being so attentive!!
Price assessment: Great price
Services: Ant extermination
Pest type: Ants
Response from the owner · 2 weeks ago
Hello, Madison. Thank you so much for the glowing review! We have passed along your compliments to Jonathan, who definitely appreciates the praise. If you ever need help with a pest problem, don't hesitate to reach out to us at 214-358-5201. All the best, your Eco-Safe Pest Control Family!
