Carpet cleaning service · Oklahoma City, OK · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty91−0.9Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★251 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$303typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that EcoFresh Express provides carpet, upholstery, and tile cleaning services with punctual arrivals, clear communication, and fair pricing. Reviews frequently highlight the team's professionalism, responsiveness to questions, and ability to remove stains and odors from various surfaces. However, low-star feedback indicates a pattern of unresolved issues where promised refunds were not processed and additional fees were charged for expected stain removal services.
Google rating: 5.0 out of 5 from 251 reviews (99% five-star).
Reviews on this page: 251 Google reviews (220 with written comments, 19 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 20, 2026.
Service: Carpet Cleaning serving Oklahoma City, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
EcoFresh ExpressCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EcoFresh Express: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EcoFresh Express: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EcoFresh Express: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EcoFresh Express: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EcoFresh Express: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
251 Google reviews we collected
5.0of 5
5 stars24999%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 220 written reviews
99%praise
Praise47799%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3061%
Reasonable1939%
Overpriced00%
Not sure00%
$303+14% vs typical carpet cleaning
Middle half of what 43 customers paid ($214–$410) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12025%
Staff & attitude11023%
Would recommend8918%
Speed & response7315%
Price & value398%
Communication378%
Honesty & trust153%
What customers talk about
We read 220 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Julian & Ryan did an excellent job cleaning my large sectional couch and recliner.”
“I have used EcoFresh a couple times now and am so pleased with how nice my carpet looks once they have cleaned them.”
“They are now my go-to carpet cleaners and I highly recommend hiring them for your carpet care needs!”
“Stay away!”
“Scheduling is quick and easy, great communication concerning appointments and arrival times, and always friendly, hard -working, knowledgeable people…”
“They are reasonably priced and care about their what they do.”
“They clearly know what they are doing and walked me through the different cleaning agents and how they decided the best course of treatment.”
“Very honest about what needed to be done and the floors were literally sparkling after a few hours of work.”
People customers mention
James35 reviews
Nolan4 reviews
Sisson3 reviews
Groupon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired EcoFresh Express for 5 kinds of job. Pick one to see what they paid and said.
JanetLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
I have used EcoFresh a couple times now and am so pleased with how nice my carpet looks once they have cleaned them. Highly recommend. They are reasonably priced and care about their what they do.
Mark11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
James and his crew are excellent! We have used them several times to clean carpets and our kitchen floor. Results have always been top notch!
Paid $100–150Great priceCarpet steam cleaning
John13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had expenisve navy blue patio furniture cushions coated red dust from a reckless construction site and could not get the stains out. Eco-fresh team members did an amazing job! It's looks brand new again!
They were kind and profesional. I will definitely use them again if I ever need to!
Paid $250–300Reasonable priceService not listed
SigourneyLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Such fast and friendly service! Hired them a year ago and knew I wanted to work with them again to refresh my rugs (polyester and wool) and sofa. If I tried doing this myself, I'd overthink everything. So I feel a bit lighter now! (Price selected includes tip.)
KariLocal Guide · 236 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wow! Absolutely thrilled with their efficiency, price, quality of work and professionalism. Thank you! Thank you! Thank you! Both rugs look new— and I was so afraid I’d have to throw my big expensive one away/- but somehow the stains and dirt cake right out-/ the colors are vibrant again! And the tile— WOW! Looks as…
Paid $500+Reasonable priceArea rug cleaningService not listed
MelindaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Both texts were very courteous and punctual. The house smells amazing dirt due to the pet urine being gone now. I will use this company again and again! Thank you for such great service.!
I have used EcoFresh a couple times now and am so pleased with how nice my carpet looks once they have cleaned them. Highly recommend. They are reasonably priced and care about their what they do.
Thank you Janet for the 5 Star Review. We are grateful for your support. You have a very nice home and we are honored you trust EcoFresh Express to help keep it clean and protected. See you again soon....
Diane MoonLocal Guide · 12 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I have used EcoFresh several times and have always been pleased. I have used them for carpets, upholstery and tile cleaning. Such great work! Scheduling is quick and easy, great communication concerning appointments and arrival times, and always friendly, hard -working, knowledgeable people who give 100 % when they work! I also appreciate the reasonable and fair pricing for this service. There are also communications sent when a special offer or pricing discount is available, which is always appreciated. Thank you James and all of your crew for your excellent work ethic and concern for always doing a quality job!
Response from the owner · a week ago
Wow, Diane! 🤩 This review completely blew us away! Serving repeat clients like you for carpets, upholstery, and tile is the absolute best part of what we do. 🧼✨ James and the whole crew are so grateful for your kind words about our scheduling, communication, and work ethic. Thank you so much for being such a wonderful part of the EcoFresh family! 🙌💙
MELINDA M4 reviewsiTotal number of Google reviews MELINDA has written across all businesses on Google Maps, not just this one.
I used EcoFresh to clean the carpet at not the apartment I moved out of as well as my new house. My new house had white carpet that had been installed when the house went on the market. Unfortunately, the contractors that were doing renovations before I moved in did not put down carpet shield and the white carpet was no longer white. The EcoFresh team came out and worked their magic and it looks fantastic! They clearly know what they are doing and walked me through the different cleaning agents and how they decided the best course of treatment. They are clearly carpet experts and know what they are doing! They are now my go-to carpet cleaners and I highly recommend hiring them for your carpet care needs!
Services: General carpet cleaning
Response from the owner · a week ago
Wow! Thank you so much for all the praises about EcoFresh Express. We are grateful for your business and support and are glad we have been able to take care of your carpet cleaning needs. You have been very kind and easy to work with and we look forward to serving you again in the future.
MarciLocal Guide · 6 reviewsiTotal number of Google reviews Marci has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful review, Marci! I am thrilled to hear that you were happy with the pricing, punctuality, and the carpet and upholstery cleaning services. Providing great value and professional service is always our top goal here at EcoFresh Express. I really appreciate your support as well as the referral from our good friend Jennifer.🙏🏻
Mark McCoy11 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
James and his crew are excellent! We have used them several times to clean carpets and our kitchen floor. Results have always been top notch!
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
WOW...really appreciate the compliments. We certainly try to impress each time we come. You have been very kind and loyal customers of EcoFresh Express and we are grateful. Looking forward to seeing you and catching up again our next time out. Best wishes always.
ann. Parsons7 reviewsiTotal number of Google reviews ann. has written across all businesses on Google Maps, not just this one.
Eco-Fresh always does a wonderful job for me. They arrive right on time, courteous and professional
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
It was really nice to see you again Ann. You are always a pleasure to work with. Thank you for trusting EcoFresh Express to take care of all your carpet and floor care needs. See you next time ~ take care!
Rhea Lee4 reviewsiTotal number of Google reviews Rhea has written across all businesses on Google Maps, not just this one.
I had the best experience with eco fresh. They cleaned and sealed my natural slate floors that I had installed over 10 years ago. They look new! I also trust James and his team to be in my home. I highly recommend.
Response from the owner · 4 weeks ago
You have beautiful natural stone floors Rhea Ann and we are so glad you trusted EcoFresh to clean and restore them to like new condition. They look amazing now and are sealed and protected for many years to come. We have been serving numerous family members of yours for years and will continue doing so whenenver you need us. Appreciate you very much...
Tonya DilksLocal Guide · 23 reviewsiTotal number of Google reviews Tonya has written across all businesses on Google Maps, not just this one.
My floors were so dirty not sure how or why. Tile & grout were really bad floors were cleaned seemed new again. LOVE the way they look.
Services: Service not listed
Response from the owner · a month ago
Wow, Tonya! 🤩 Seeing that 'brand-new' transformation is what we live for! Tile and grout can be super sneaky with hiding dirt, so we're thrilled we could bring your floors back to life. Thank you so much for the amazing review! ✨ We really appreciate all the referrals and support over the years as well.😇
Debra LordLocal Guide · 15 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Workers were very prompt, polite, answered all my questions and concerns, offered helpful information. I would hire them again.
Response from the owner · a month ago
That is wonderful to hear Debra! We really appreciate your business and kind words. We look forward to serving you again in the future. Best wishes....
John S13 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I had expenisve navy blue patio furniture cushions coated red dust from a reckless construction site and could not get the stains out. Eco-fresh team members did an amazing job! It's looks brand new again!
They were kind and profesional. I will definitely use them again if I ever need to!
Price assessment: Reasonable price
Price: $250–300
Services: Service not listed
Response from the owner · Edited a month ago
Thank you for the fantastic feedback John! Dealing with heavy dust stains on expensive patio furniture can be stressful, so we’re delighted we could deliver such a great result. Thank you for choosing EcoFresh Express. We hope to work with you again in the future. 🧼✨
