Towing service · Fremont, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 60 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★86 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite rapid response times, often arriving within minutes, and praise the team for professional, friendly communication and fair pricing. Drivers are noted for handling various vehicles, including motorcycles and cars from tight garages, with care and extra assistance. The only negative review mentions an inability to produce written policies upon request, contrasting with the overwhelmingly positive feedback regarding service quality and reliability.
Google rating: 5.0 out of 5 from 86 reviews (99% five-star).
Reviews on this page: 86 Google reviews (82 with written comments, 3 with photos).
Owner responses: the business replied to 49% of reviews.
Most recent review: October 23, 2026.
Service: Towing Service serving Fremont, California.
Data from Google, last updated October 25, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Economy TowTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Economy Tow: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Economy Tow: 95/100 on this factor. Category median: 89.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Economy Tow: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Economy Tow: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
86 Google reviews we collected
5.0of 5
5 stars8599%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
99%praise
Praise17699%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2377%
Reasonable723%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4626%
Speed & response3520%
Price & value3319%
Would recommend2615%
Quality & results2514%
Honesty & trust74%
Communication63%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jacob was a consummate professional, detail oriented, friendly and communicative, everything I can hope for out of a tow service.”
“Incredibly responsive, super friendly, very accomodating, and even helped me schedule a tow for a lower rate.”
“Great price as well (reimbursed in any case but still notably inexpensive for the area).”
“I would recommend anyone in the Fremont, Newark, Union City, Milpitas area to use Economy Tow.”
“Excellent service, and caring people works at this company.”
“This is the most professional, honest and corteous towing service I have used.”
“Outstanding service, fast response, professional staff and great communication.”
People customers mention
Scott9 reviews
Towing6 reviews
Milpitas4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Economy Tow for 2 kinds of job. Pick one to see what they paid and said.
KevinLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Jacob was a consummate professional, detail oriented, friendly and communicative, everything I can hope for out of a tow service. Great price as well (reimbursed in any case but still notably inexpensive for the area). Handled garage tow perfectly (remember to specify ramp clearance).
Car towing
JTLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Incredibly responsive, super friendly, very accomodating, and even helped me schedule a tow for a lower rate. These guys have the best prices around by a LOT. Highly recommend them. Extremely professional
Great priceCar towing
Matt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had the honor to have the owner himself to tow my car. Went his way out to get my car out of a 4 floor garage when his truck couldnt fit in the entrance.
Great priceCar towing
Shak8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I never thought I'd be writing this, but I had the best towing experience I've ever had with Economy Towing. My car was having trouble shifting on the road, so I pulled into a gas station and gave them a call. From the time I called to the time I got to my house, it was within 30 minutes — I've never had a tow…
Wuyang1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience with Scott! He was very friendly and helpful. My motorcycle is very heavy and wouldn’t start, and he went above and beyond to help me push it out of the underground garage and get it safely onto the tow truck. Appreciate his help, recommended!
Reasonable priceMotorcycle towing
Eden1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is the most professional, honest and corteous towing service I have used. He managed to diagnose/root cause the issue on the spot which saved us a trip to the mechanic shop (it was simple to fix and I was able to do it myself). Strongly recommended.
Jacob was a consummate professional, detail oriented, friendly and communicative, everything I can hope for out of a tow service. Great price as well (reimbursed in any case but still notably inexpensive for the area). Handled garage tow perfectly (remember to specify ramp clearance).
Services: Car towing
Response from the owner · 2 days ago
Kevin, thank you so much for the 5-star review! We are grateful you took the time and proud to hear that you were provided with the professional, friendly, and detail-oriented towing service South Bay motorists deserve.
Our team takes great pride in offering reliable, affordable towing in Milpitas and San Jose. Navigating a tight parking garage can definitely be tricky, so we appreciate you mentioning the importance of ramp clearance. Our drivers are specifically trained in parking garage towing to ensure every vehicle is handled perfectly and safely. Thank you for choosing Economy Tow!
JTLocal Guide · 9 reviewsiTotal number of Google reviews JT has written across all businesses on Google Maps, not just this one.
Incredibly responsive, super friendly, very accomodating, and even helped me schedule a tow for a lower rate. These guys have the best prices around by a LOT. Highly recommend them. Extremely professional
Price assessment: Great price
Services: Car towing
Response from the owner · 5 days ago
JT, thank you so much for the fantastic 5-star review! We always hope to hear such a positive experience with our professional towing team.
At Economy Tow, we take great pride in providing the fastest and most affordable towing services in Milpitas and San Jose. Offering the best towing rates in the South Bay is a core part of what we do, so we are glad our team could accommodate your schedule and save you some money!
Whether you need scheduled transport, flatbed towing, or emergency roadside assistance, we are always here to help. Thank you for highly recommending us to the local community!
Matt x4 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Had the honor to have the owner himself to tow my car. Went his way out to get my car out of a 4 floor garage when his truck couldnt fit in the entrance.
Price assessment: Great price
Services: Car towing
Response from the owner · 3 weeks ago
Matthew, thank you for the review and appreciation! It turns out older downtown parking garage construction is sometimes less than under the standard 7 ft. But we don't give up that easy, where there is a will there is a way!
Shak K8 reviewsiTotal number of Google reviews Shak has written across all businesses on Google Maps, not just this one.
I never thought I'd be writing this, but I had the best towing experience I've ever had with Economy Towing. My car was having trouble shifting on the road, so I pulled into a gas station and gave them a call. From the time I called to the time I got to my house, it was within 30 minutes — I've never had a tow arrive that quickly. I thought it would take twice as long.
Both the dispatcher and the driver were extremely professional, and the pricing was very reasonable for the speed and efficiency. I would have expected to pay twice as much for the quality and timeliness.
I would recommend anyone in the Fremont, Newark, Union City, Milpitas area to use Economy Tow. Very, very satisfied customer.
Response from the owner · a month ago
Thank you Shak, for taking the time to share your experience and a review like this! We always aim to beat expectations, so hearing that we achieved it for you is awesome. Our goal is always to provide fast and professional towing services without overcharging. Serving our neighbors across Fremont, Newark, Union City, Milpitas and San Jose is what we do best. Thank you again for the wonderful recommendation!
Wuyang Liu1 reviewiTotal number of Google reviews Wuyang has written across all businesses on Google Maps, not just this one.
Great experience with Scott! He was very friendly and helpful. My motorcycle is very heavy and wouldn’t start, and he went above and beyond to help me push it out of the underground garage and get it safely onto the tow truck. Appreciate his help, recommended!
Price assessment: Reasonable price
Services: Motorcycle towing
Response from the owner · a month ago
Thank you Lewis! We appreciate the 5-star rating. Providing safe, reliable motorcycle towing is one of our specialties, and our drivers are fully equipped to handle premium bikes like your Ducati. Whether you need an emergency transport or routine roadside assistance, we're proud to be the trusted Sunnyvale towing service riders can count on. Safe riding out there!
Eden --1 reviewiTotal number of Google reviews Eden has written across all businesses on Google Maps, not just this one.
This is the most professional, honest and corteous towing service I have used. He managed to diagnose/root cause the issue on the spot which saved us a trip to the mechanic shop (it was simple to fix and I was able to do it myself). Strongly recommended.
Price assessment: Great price
Response from the owner · a month ago
Eden, thank you so much for the stellar 5-star review! We always strive to provide the most professional and honest towing service in San Jose. We always try to diagnose the root cause of your breakdown right on the spot and save you an expensive trip to the mechanic shop. Please don't hesitate to reach out if you ever need roadside assistance or towing in the future!
HLocal Guide · 26 reviewsiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
Scott at Economy Tow is an utter professional and genuine good human being. He treated my car with utmost care and respect. Very fair prices. If you need a quick and safe tow of your vehicle, Scott and his team are the people that you need. Highly recommend.
Price assessment: Great price
Services: Car towing
Response from the owner · a month ago
H, thank you for such kind words! We take huge pride in being a trusted, local towing company that drivers can depend on. Towing can be stressful, so we make it our priority to take care of people with the utmost respect.
Nancy Chen2 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Very responsive and helpful and knowledgable!! They helped tow my car from SF to South Bay, and they were able to help me within a few hours of me calling. They also asked me whether my car was AWD and automatically made sure I got a flatbed tow because it was. Their prices are very reasonable, they were significantly cheaper than several other places I called. Would definitely recommend them!
Price assessment: Great price
Services: Car towing
Response from the owner · a month ago
Hi Nancy, thank you so much for the 5-star review and we're happy to hear you had a great experience with our towing service! Yes, we always verify if a vehicle is all-wheel drive before dispatching a tow truck to prevent any drivetrain damage. We truly appreciate your recommendation!
Ti Huynh1 reviewiTotal number of Google reviews Ti has written across all businesses on Google Maps, not just this one.
Thank you! I’ll leave you a 5-star review. Great service—fast, affordable, and professional. I really appreciate your help!
Response from the owner · a month ago
Ti, thank you so much for the 5-star review! We love providing fast, affordable, and professional towing services to our neighbors right here in Milpitas. Your support means a lot to our local team, and we look forward to helping the next time you're in need.
gabriela yanez2 reviewsiTotal number of Google reviews gabriela has written across all businesses on Google Maps, not just this one.
Excellent service, and caring people works at this company. My car broke down two blocks from the shop. I was very worry and sad as the repair is going to cost me a lot. I called them and they were there immediately. Very nice driver and he didn't want to charge me a penny. I cried as this doesn't happen now ways. In times of need, this company shows up for people. They are not just a company, they care for our community. Thank you very much economy tow. God bless you.
Response from the owner · 2 months ago
Hello Gabriela, you are welcome. I was a block away and happy to help. It was more like two driveways, 50 more feet and you would have made it! Hopefully your repair is a quick fix.
