Michelle Mayberry Lopilato8 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent job 👏
- Services: Dog grooming
El Camino Pet Grooming
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%23+1.6Craft & service penalty89−1.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 96 pet servicesPosition by Experts Score among all companies we track in this category. · better than 60%
4.7 ★★★★★ 252 Google reviews · 24 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
El Camino Pet Grooming at a glance
Customers frequently praise the grooming results, noting that dogs return clean, well-trimmed, and calm. Positive feedback highlights the staff's friendliness, patience with pets, and efficient appointment scheduling, with some clients mentioning long-term loyalty and affordable pricing. However, lower-rated reviews criticize the front desk for unprofessional phone etiquette, such as ignoring calls or failing to greet callers. Additional complaints include a lack of posted pricing, excessive grooming times, and instances of mishandling senior or sensitive animals.
- Google rating: 4.7 out of 5 from 252 reviews (88% five-star).
- Reviews on this page: 252 Google reviews (192 with written comments, 37 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 20, 2026.
- Service: Pet Service serving Santa Ana, California.
Data from Google, last updated October 26, 2026.
Score profile vs other pet services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.El Camino Pet Grooming: 84/100 on this factor. Category median: 79.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.El Camino Pet Grooming: 77/100 on this factor. Category median: 71.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.El Camino Pet Grooming: 89/100 on this factor. Category median: 96.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.El Camino Pet Grooming: 100/100 on this factor. Category median: 94.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.El Camino Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.El Camino Pet Grooming: 23/100 on this factor. Category median: 47.D
23
Bar = this company · dark tick = category median.
Star ratings
252 Google reviews we collected
- 5 stars22388%
- 4 stars104%
- 3 stars42%
- 2 stars52%
- 1 star104%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
- Praise17892%
- Complaints158%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2044%
- Reasonable2556%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6031%
- Quality & results5730%
- Price & value2714%
- Speed & response1910%
- Would recommend1910%
- Honesty & trust84%
- Communication32%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, they was super kind with my puppy!”
“Very unprofessional and inconsiderate of peoples time.”
“The quality of their work is outstanding, and they pay great attention to detail.”
“Horrible first impression.”
“Great people, great price and my puppy looks amazing after the grooming!”
“It's over priced and they will hurt and teamatize them!”
“They also were able to get him in quickly which I so appreciated because I was going out of town.”
“They never called back.”
“I highly recommend them to anyone looking for a trustworthy, skilled, and compassionate grooming team.”
“I truly appreciate their excellent customer service, flexibility, and genuine kindness.”
“They’ve always done a great job and are good with communication.”
People customers mention
- Jenny 6 reviews
- Tustin 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired El Camino Pet Grooming for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
JeongLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We love El Camino Pet Grooming. I've been taking my Goldendoodle since she was a puppy. She's 6 now. The owner Jenny is a lovely host and a groomer who always makes sure her customers are happy and satisfied. My dog came home today looking like she's on a pet magazine cover. Couldn't be happier with their excellent work. Thank you!
Reasonable priceDog grooming
V11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I’m really happy with the grooming! Both my dogs look clean, well-trimmed Jenny is the best groomer . The staff was gentle and patient, which I really appreciated. You can tell they care about the animals.
Ernest4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always a pleasant experience. Staff know our fur baby and always report a positive experience.
Reasonable priceDog ear cleaningDog grooming
Mick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Outstanding every time…dogs always come back calm, unlike other places we’ve tried
Reasonable priceDog bathing and blow dryDog teeth brushingDog full service grooming
Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent job as always. They are very organized and efficient. Melisa does a great job.
Reasonable priceDog ear cleaningDog grooming
Ash3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always a pleasure dropping my dogs off here! Even though I come relatively infrequently they always remember my pups and treat them very well~
Great priceDog grooming
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 51 | — |
| Dog bathing and blow dry | 13 | — |
| Dog ear cleaning | 13 | — |
| Dog full service grooming | 12 | — |
| Dog nail trimming | 10 | — |
| Dog teeth brushing | 5 | — |
| Dog grooming and styling | 4 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 252 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jeong LeeLocal Guide · 33 reviewsTotal number of Google reviews Jeong has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe love El Camino Pet Grooming. I've been taking my Goldendoodle since she was a puppy. She's 6 now. The owner Jenny is a lovely host and a groomer who always makes sure her customers are happy and satisfied. My dog came home today looking like she's on a pet magazine cover. Couldn't be happier with their excellent work. Thank you!
- Price assessment: Reasonable price
- Services: Dog grooming
Natalia Rivera2 reviewsTotal number of Google reviews Natalia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service, they was super kind with my puppy!
- Price assessment: Reasonable price
- Services: Dog grooming, Dog bathing and blow dry, Dog grooming and styling, Dog nail trimming
Lety Castro7 reviewsTotal number of Google reviews Lety has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love everyone here they are so nice and treat my dogs and I as family.
V P11 reviewsTotal number of Google reviews V has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’m really happy with the grooming! Both my dogs look clean, well-trimmed Jenny is the best groomer . The staff was gentle and patient, which I really appreciated. You can tell they care about the animals.
Lisa Scharff1 reviewTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service
JOHn maccarthy7 reviewsTotal number of Google reviews JOHn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do a great job every time with our dog.
CLocal Guide · 7 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best groomers! 🐾🐶
- Services: Dog grooming
Martha Gomez5 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best service
Ernest Abad4 reviewsTotal number of Google reviews Ernest has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways a pleasant experience. Staff know our fur baby and always report a positive experience.
- Price assessment: Reasonable price
- Services: Dog ear cleaning, Dog grooming
Business details
- Address: 301 El Camino Real, Tustin, CA 92780
- Phone: (714) 832-4361
- Website: elcaminopetgrooming.com
- Service area: Santa Ana, CA