Marissa S9 reviewsTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNathan was the best!! Great customer service !!
El Car Wash - Nona East
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 103 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 50%
4.9 ★★★★★ 1,693 Google reviews · 24 photos
96%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review
El Car Wash - Nona East at a glance
Customers frequently praise the helpfulness of staff who assist with package selection and note the facility is well-equipped with powerful vacuums and microfiber towels. However, low-star reviews highlight aggressive upselling tactics for memberships, unresolved billing disputes regarding automatic subscriptions, and instances of vehicle damage caused by brushes. Several complaints also mention rude interactions with management when addressing service failures, such as broken equipment or inadequate cleaning results.
- Google rating: 4.9 out of 5 from 1,693 reviews (96% five-star).
- Reviews on this page: 1,693 Google reviews (1,370 with written comments, 165 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: November 7, 2026.
- Service: Car Wash serving Orlando, Florida.
Data from Google, last updated November 8, 2026.
Score profile vs other car wash services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.El Car Wash - Nona East: 89/100 on this factor. Category median: 90.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.El Car Wash - Nona East: 85/100 on this factor. Category median: 87.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.El Car Wash - Nona East: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.El Car Wash - Nona East: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.El Car Wash - Nona East: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
1,693 Google reviews we collected
- 5 stars1,62796%
- 4 stars201%
- 3 stars80%
- 2 stars40%
- 1 star342%
Praise vs complaints
Phrases our text analysis found in 1,370 written reviews
- Praise1,01896%
- Complaints384%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price21462%
- Reasonable12135%
- Overpriced41%
- Not sure51%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude42941%
- Quality & results34232%
- Would recommend15415%
- Speed & response444%
- Communication384%
- Price & value323%
- Honesty & trust172%
What customers talk about
We read 1,370 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Manuel was very knowledgeable on the different packages they had available and even shared there are closer locations in my area.”
“Nathan, who identified himself as the general manager, spoke to me very rudely and told me I needed his permission to take the cloths.”
“Nathan, great service & very detailed on the car wash quality.”
“The kiosk was not working, and the employee sitting there ignored me for two minutes.”
“Highly recommend coming here for your next car wash!”
“I would advise anyone avoid this place like the plague.”
“It’s quick, convenient, and everything you want in a great car wash!”
“Nathan was amazing at today with helping me at the car wash and explaining every day and breaking down all of the details.”
“There has been zero communication from corporate and when you call the only number you can fine youre treated very poorly and told that they cant be r…”
“Having 2 little ones , having the membership is a great deal to me .”
“tly, one of the worst experience in a car wash ever I feel like I was ripped off because I wasn’t able to use the vacuum if she had just let me know t…”
“…ustomer service Erik provided was top-notch—friendly, efficient, and genuinely attentive.…”
“This is unacceptable and feels misleading.”
People customers mention
- Anet 43 reviews
- Adrian 27 reviews
- Nathan 18 reviews
- Bruno 15 reviews
- Berto 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired El Car Wash - Nona East for 6 kinds of job. Pick one to see what they paid and said.
Recent reviews
Cecilia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Manuel was very knowledgeable on the different packages they had available and even shared there are closer locations in my area. Car wash was a great experience!
Great price
FranciscoLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The facilities are well-equipped, and I especially appreciate the powerful vacuums, microfiber towels, and all the extras available to help keep your vehicle looking its best. It’s quick, convenient, and everything you want in a great car wash!
Reasonable priceAuto detailingAuto interior vacuuming
Aliyana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nathan was veryyyyyy nice and welcoming. he helped me pick what was best for my car. definitely coming up back this el car wash.
Great price
Reina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nathan this is the best. I love coming to this place specially. I love it here.
Lucia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Manuel was an extremely welcoming, helpful, and knowledgeable employee. I enjoy visiting El Car Wash frequently as it is a well stocked and well maintained facility.
Taniyah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Absolutely love this car wash. The convenience, the great customer experience, all the items regularly available to ensure my car is completely detailed and cleaned.
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Vacuuming | 191 | — |
| Auto detailing | 104 | — |
| Auto interior vacuuming | 87 | — |
| Polishing | 77 | — |
| Car waxing | 34 | — |
| Scratch removal | 25 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,693 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
carolina romero7 reviewsTotal number of Google reviews carolina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buenos en todos y sobre todo en sus servicios
Response from the owner · a day ago
We're so glad to hear you enjoyed our services, Carolina! Our team strives for excellence in everything we do. We look forward to seeing you again soon! ALWAYS DRIVE CLEAN. Your Friends at El Car Wash.
Jackson Kauffmann7 reviewsTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNathan was awesome and very helpful. Definitely will be back!!
- Price assessment: Reasonable price
- Services: Vacuuming
Response from the owner · 2 days ago
Wow, we're so glad to hear Nathan made your visit great! Our team is always here to help, and we can't wait to see you again soon. Always drive clean! Your Friends at El Car Wash.
Bryan Celestin5 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGabriel was nice !
Response from the owner · 3 days ago
Gabriel really appreciates your kind words! We're glad you had a great experience with us. Looking forward to seeing you again soon. Always drive clean! Your Friends at El Car Wash.
Luigi1 reviewTotal number of Google reviews Luigi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNathan wad awsome great help today
Response from the owner · 3 days ago
Great to hear Nathan made your visit enjoyable, Luigi! We’re proud of our team and their commitment to helping you out. Come back anytime for a sparkling clean car! Your Friends at El Car Wash.
Felix Ortiz1 reviewTotal number of Google reviews Felix has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNathan was great and helpful
Response from the owner · 3 days ago
Great to hear you had a positive experience with Nathan! Our team always strives to provide helpful service. We look forward to welcoming you back soon. ALWAYS DRIVE CLEAN! Your Friends at El Car Wash.
Cecilia Ta6 reviewsTotal number of Google reviews Cecilia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleManuel was very knowledgeable on the different packages they had available and even shared there are closer locations in my area. Car wash was a great experience!
- Price assessment: Great price
- Busyness: A little busy
Response from the owner · 4 days ago
We're so glad to hear you had a great experience with us, Cecilia! Manuel truly appreciates your kind words. Let us know when you're ready for your next wash—ALWAYS DRIVE CLEAN! Your Friends at El Car Wash.
EveyBoss Official2 reviewsTotal number of Google reviews EveyBoss has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNathan was the best he was super helpful.
- Price assessment: Great price
- Busyness: Not busy
Response from the owner · 6 days ago
Wow, it sounds like Nathan made a great impression with his helpfulness! We’re proud of our team and their commitment to customer care. We can’t wait to see you again! Your Friends at El Car Wash.
Daniel Peña8 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNathan was great and helpful
Response from the owner · 6 days ago
Happy to hear Nathan made your visit enjoyable, Daniel! Our team loves helping out and providing great service. We look forward to seeing you again soon. Always drive clean! Your Friends at El Car Wash.
Elvin Stella Jr.2 reviewsTotal number of Google reviews Elvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlenathan was great awesome guy great wash coming back again for sure
Response from the owner · 6 days ago
Wonderful to hear you had a great experience with Nathan! We pride ourselves on our friendly team and high-quality washes. We can't wait to welcome you back soon! Your Friends at El Car Wash.
Business details
- Address: 12015 Narcoossee Rd, Orlando, FL 32832
- Phone: (866) 305-4329
- Website: elcarwash.com
- Service area: Orlando, FL