Medical spa · Jacksonville Beach, FL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 20 hair removal servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★161 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elase Medical Spa five stars based on 161 reviews, highlighting services like Botox, lip filler, Sculptra, and facials. Recurring themes include knowledgeable staff who explain procedures thoroughly, natural-looking results, and a welcoming atmosphere with friendly front desk assistance. Customers appreciate the personalized treatment plans and post-appointment follow-up communications. Since all reviews are five stars, no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 161 reviews (100% five-star).
Reviews on this page: 161 Google reviews (138 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Hair Removal Service serving Jacksonville Beach, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other hair removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
This companyHair Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elase Medical Spa - Atlantic Beach: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elase Medical Spa - Atlantic Beach: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elase Medical Spa - Atlantic Beach: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elase Medical Spa - Atlantic Beach: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
161 Google reviews we collected
5.0of 5
5 stars161100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
100%praise
Praise203100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1433%
Reasonable2763%
Overpriced00%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8341%
Quality & results3216%
Would recommend3216%
Communication2914%
Honesty & trust147%
Speed & response126%
Price & value21%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kellee is personable and warm, she educated me and listened to my concerns ( those god forsaken jowls and that saggy flat face that seems to creep up…”
“I had such a great experience from the moment I walked in!”
“Highly recommend her to anyone looking for someone who is both knowledgeable and makes the whole experience so comfortable!”
“She listened carefully, explained everything, and delivered results that exceeded my expectations.”
“I felt safe and like I could trust her judgment and approach.”
“I was incredibly nervous, but her calm, caring, and reassuring personality immediately put me at ease.”
“Worth every penny!”
People customers mention
Kellee15 reviews
Botox13 reviews
Audrey11 reviews
Emily11 reviews
Brookes8 reviews
Hydrafacial3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elase Medical Spa - Atlantic Beach for 8 kinds of job. Pick one to see what they paid and said.
EEmily8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had such a great experience from the moment I walked in! My consultation with Brookes Vause was great. She took the time to understand my needs and recommend the treatment plan that was best for me. The place is absolutely gorgeous, too! I’m so excited to continue my journey with Brookes and can’t wait to see my results! 🤍
Microneedling
HHollyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Brooke is so nice! We developed a good treatment plan and she is such a good injector!!
Reasonable priceLip fillers
AAllison7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Kaitlyn and the whole team at Elase did a remarkable job at making me feel comfortable and welcome during my first med spa visit! I’ll be back :-)
BOTOX treatments
KKaitlyn12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Absolutely love Brookes and the elase team. I’ve been seeing her for years and couldn’t be happier! Highly recommend
AAmandaLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kaitlyn is SO amazing! I came in before my wedding & wanted to do some filler and Botox. She gave me numerous recommendations, and spaced them out perfectly so that I wasn’t bruised for the wedding. After the filler appointment she reached out to me and made sure everything was going well. Kaitlyn is a…
Reasonable priceJUVÉDERM treatments
LLauren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My skin is GLOWING!! Emily is super sweet & professional. The best facial I’ve ever had! Haley and Lexi at the front did a great job and made me feel very welcomed. I will be back!
I had such a great experience from the moment I walked in! My consultation with Brookes Vause was great. She took the time to understand my needs and recommend the treatment plan that was best for me. The place is absolutely gorgeous, too! I’m so excited to continue my journey with Brookes and can’t wait to see my results! 🤍
Services: Microneedling
Response from the owner · 21 hours ago
Emily, thank you so much for this wonderful review! We're thrilled you had such a great experience with Brookes. She's amazing at creating personalized treatment plans! We can't wait to see your results and continue this journey with you. See you soon! 🤍
H
Holly KLocal Guide · 19 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Brooke is so nice! We developed a good treatment plan and she is such a good injector!!
Price assessment: Reasonable price
Services: Lip fillers
Response from the owner · 2 weeks ago
Holly, thank you so much for the review! We're thrilled to hear that Brookes took such great care of you and created a treatment plan that works perfectly for you. She truly is talented at what she does! We appreciate you trusting us and can't wait to see you again soon!
A
Allison Laskey7 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Kaitlyn and the whole team at Elase did a remarkable job at making me feel comfortable and welcome during my first med spa visit! I’ll be back :-)
Services: BOTOX treatments
Response from the owner · a week ago
Allison, thank you so much for the wonderful 5-star review! We're so glad Kaitlyn and our team made your first med spa experience so comfortable and welcoming. That means the world to us! We can't wait to see you again soon :)
K
Kaitlyn Shrum12 reviewsiTotal number of Google reviews Kaitlyn has written across all businesses on Google Maps, not just this one.
Absolutely love Brookes and the elase team. I’ve been seeing her for years and couldn’t be happier! Highly recommend
Response from the owner · 2 weeks ago
Kaitlyn, thank you so much for the amazing 5-star review! We're thrilled to hear you love Brookes and our Elase team! It means the world to us that you've been trusting us with your care for years. Your loyalty and recommendation truly make our day!
A
Amanda KulickLocal Guide · 35 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Kaitlyn is SO amazing! I came in before my wedding & wanted to do some filler and Botox. She gave me numerous recommendations, and spaced them out perfectly so that I wasn’t bruised for the wedding. After the filler appointment she reached out to me and made sure everything was going well. Kaitlyn is a perfectionist-and will have you looking and feeling amazing!!! Thank you Kaitlyn!! I will be a forever customer!
Price assessment: Reasonable price
Services: JUVÉDERM treatments
Response from the owner · 4 weeks ago
Amanda, thank you so much for this wonderful review! We're thrilled Kaitlyn could help you look and feel amazing for your big day! Her attention to detail and genuine care for her clients really shines through. Congratulations on your wedding, and we can't wait to see you again soon! 💕
L
Lauren Cobbler6 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
My skin is GLOWING!! Emily is super sweet & professional. The best facial I’ve ever had! Haley and Lexi at the front did a great job and made me feel very welcomed. I will be back!
Services: HydraFacial, Dermaplaning
Response from the owner · a month ago
Lauren, we're thrilled to hear about your glowing results! Emily will be so happy to know you loved your facial - she's truly amazing! We'll also pass along your kind words to Haley and Lexi. Thank you for taking the time to share your experience. We can't wait to see you again soon!
S
Shelly GormanLocal Guide · 73 reviewsiTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Kaitlyn was phenomenal. She explained every step, was very knowledgeable. She did a beautiful job. She has a great eye, and if you are looking for natural results, this is where you want to go. The facility was clean and peaceful. The entire team was friendly and accommodating.
Price assessment: Reasonable price
Services: Dysport treatment
Response from the owner · a month ago
Shelly, thank you so much for the wonderful 5-star review! We're thrilled Kaitlyn provided you with such exceptional service and natural results. She truly is talented! We're so happy you found our facility clean and peaceful, and that our team made you feel welcome. Your kind words mean the world to us. We can't wait to see you again soon!
S
stolen cookiiess6 reviewsiTotal number of Google reviews stolen has written across all businesses on Google Maps, not just this one.
Kellee M, is an absolute gift.
Kellee is personable and warm, she educated me and listened to my concerns ( those god forsaken jowls and that saggy flat face that seems to creep up on you overnight, and my dang lazy L eyebrow 🤨 )
She was never pushy or salesy and just told me how she’d address those issues conservatively. I felt safe and like I could trust her judgment and approach.
If you’re hesitant about injectables and worry about maintaining a natural look, she’s the one.
She’s got the knowledge, experience and is so good at approaching YOUR face with a customized approach and not just gonna stuff you full of fillers in a one size fits all way. You can tell she truly wants you to feel great about yourself and maintain your natural beauty.
The girls at the desk were also very kind and helpful.
I signed up for the membership because I will definitely be back to see Kellee.
Price assessment: Reasonable price
Services: JUVÉDERM treatments, Dysport treatment
Response from the owner · 2 months ago
Thank you so much for this wonderful review! We're thrilled that Kellee made you feel comfortable and confident with her personalized, conservative approach. She truly has a gift for enhancing natural beauty! We're also happy our front desk team took great care of you. We can't wait to see you again soon! 💕
J
Janice Rice15 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Emily was very knowledgeable. Emily also was
Very skilled at her job. I am definitely coming back but I will be out of town for the next month or two.
Response from the owner · 2 months ago
Hi Janice! Thank you so much for the wonderful 5-star review! Happy to hear Emily provided such knowledgeable and skilled service. She'll be so glad to hear your feedback!
S
sonya petroni14 reviewsiTotal number of Google reviews sonya has written across all businesses on Google Maps, not just this one.
Amazing as always!! Thank you for making me look beautiful Audrey and Kellee ❤️Love my lips! 💋
Services: Lip fillers
Response from the owner · a year ago
Thank you so much, Sonya! We're so glad you love your lips and appreciate Audrey and Kellee for making you feel beautiful. Your support means the world to us!
