Laser hair removal service · Jacksonville Beach, FL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 20 hair removal servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★264 Google reviews · 13 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Milan Laser Hair Removal 4.9 out of 5 based on 264 reviews, with the owner replying to 69% of them. Customers frequently praise the friendly, professional staff, clean facilities, and effective hair reduction results. Many highlight fair pricing, reasonable payment plans, and accommodating scheduling practices. However, some low-star reviews cite long wait times for appointments, billing issues requiring payment before treatment, and occasional instances of rude or dismissive interactions with certain providers.
Google rating: 4.9 out of 5 from 264 reviews (98% five-star).
Reviews on this page: 264 Google reviews (221 with written comments, 2 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 15, 2026.
Service: Hair Removal Service serving Jacksonville Beach, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other hair removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Milan Laser Hair RemovalHair Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Milan Laser Hair Removal: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Milan Laser Hair Removal: 89/100 on this factor. Category median: 91.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Milan Laser Hair Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Milan Laser Hair Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Milan Laser Hair Removal: 95/100 on this factor. Category median: 85.A
95
Bar = this company · dark tick = category median.
Star ratings
264 Google reviews we collected
4.9of 5
5 stars25898%
4 stars10%
3 stars10%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 221 written reviews
99%praise
Praise35899%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2140%
Reasonable2956%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13838%
Would recommend6618%
Quality & results6217%
Price & value319%
Speed & response298%
Communication226%
Honesty & trust154%
What customers talk about
We read 221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is very friendly, knowledgeable & professional!”
“I definitely recommend it to anyone looking for a professional place where they truly make you feel comfortable throughout the entire process.”
“Nikata did a great job with the treatment and made sure I felt comfortable.”
“friendly staff, always so worth it with great results!”
“Just had my first appointment with NP Nikata and she was amazing (and so efficient!”
“The staff is very friendly, professional, and attentive, and they take the time to explain the entire process and answer any questions.”
“The team at the front desk is just as wonderful—always friendly, helpful, and genuinely happy to see you.”
People customers mention
Alicia24 reviews
Alexia15 reviews
Center13 reviews
Kayla13 reviews
Brazilian7 reviews
Taylor6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Milan Laser Hair Removal for 3 kinds of job. Pick one to see what they paid and said.
VVanya5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nikita is absolutely amazing. I’ve been coming to her for some time now and have seen amazing reduction in multiple body areas!
Bikini hair removalUnderarm hair removal
MMarinaLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nikata did a great job with the treatment and made sure I felt comfortable. Thanks to the team for setting up. Friendly and clear communication!
ZZakaria7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have the best time here. I always leave feeling like the baddest to touch earth and the staff will definitely gas you up. Also if you are of a darker complexion this is the place for you to come without fear of your skin being damaged
MMadison3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Nikita was so amazing and was able to fit me in for my treatment even after I was running late! Prices are fair and payment plans are reasonable. So far so good!
Reasonable priceUnderarm hair removalService not listed
DDarian13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am glad that I chose to come here for my laser hair removal services! The staff is very friendly, knowledgeable & professional!
Reasonable priceUnderarm hair removal
LLindsey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great staff! Make your appointments in advance. They are very accommodating to your needs.
Nikata did a great job with the treatment and made sure I felt comfortable. Thanks to the team for setting up. Friendly and clear communication!
Response from the owner · 2 weeks ago
We’re overjoyed that you’re enjoying your experience with our team as well as comfortable treatments, Marina. Thank you for choosing us to help you never shave again!
Z
Zakaria Simpson7 reviewsiTotal number of Google reviews Zakaria has written across all businesses on Google Maps, not just this one.
I have the best time here. I always leave feeling like the baddest to touch earth and the staff will definitely gas you up. Also if you are of a darker complexion this is the place for you to come without fear of your skin being damaged
Response from the owner · 2 weeks ago
We’re elated that you’re enjoying your experience with our team and seeing the results you want, Zakaria. Thank you for choosing us to help you banish unwanted hair for life!
M
Madison O'Malley3 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Nikita was so amazing and was able to fit me in for my treatment even after I was running late! Prices are fair and payment plans are reasonable. So far so good!
Price assessment: Reasonable price
Services: Underarm hair removal, Service not listed
Response from the owner · 3 weeks ago
Madison, we’re ecstatic that you’re enjoying your experience with our team as well as comfortable treatments. Thank you for choosing us to help you ditch unwanted hair for good!
E
Eimee Carandang8 reviewsiTotal number of Google reviews Eimee has written across all businesses on Google Maps, not just this one.
I am glad that I chose to come here for my laser hair removal services! The staff is very friendly, knowledgeable & professional!
Price assessment: Reasonable price
Services: Underarm hair removal
Response from the owner · 3 weeks ago
We’re delighted that you’re loving your experience with our team and seeing the results you want, Darian. Thank you for choosing us to help you say goodbye to unwanted hair!
C
Cecilia ReedLocal Guide · 37 reviewsiTotal number of Google reviews Cecilia has written across all businesses on Google Maps, not just this one.
We’re overjoyed that you’re enjoying your experience with our team as well as comfortable treatments, Gigi. Thank you for choosing us to help you never shave again!
