Appliance repair service · Summerville, SC · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★235 Google reviews · 23 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$359typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers praise Elemental Appliance Repair for punctual service, clear communication, and knowledgeable technicians who handle various appliance issues efficiently. Reviews highlight professional conduct, honest assessments, and convenient payment options, with some noting fair pricing despite occasional comments about higher costs. The business maintains a perfect five-star rating from 235 reviews, and the owner responds to 91% of feedback. One low-star review describes the service as unprofessional, though this isolated comment contrasts with the overwhelmingly positive experiences reported by other clients.
Google rating: 5.0 out of 5 from 235 reviews (99% five-star).
Reviews on this page: 235 Google reviews (218 with written comments, 6 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 26, 2026.
Service: Refrigerator Repair Service serving Summerville, South Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Elemental Appliance RepairRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elemental Appliance Repair: 97/100 on this factor. Category median: 89.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elemental Appliance Repair: 97/100 on this factor. Category median: 84.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elemental Appliance Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elemental Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elemental Appliance Repair: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
235 Google reviews we collected
5.0of 5
5 stars23299%
4 stars21%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 218 written reviews
99%praise
Praise55799%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2432%
Reasonable4459%
Overpriced00%
Not sure79%
$359+24% vs typical refrigerator repair services
Middle half of what 54 customers paid ($132–$490) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13123%
Staff & attitude13023%
Would recommend9517%
Quality & results8415%
Communication509%
Honesty & trust387%
Price & value336%
What customers talk about
We read 218 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Communication was great too, they kept us updated about the parts and scheduled the repair for the next day.”
“He was personable and down to earth from what I experienced at that time.”
“Constantine and Sergei were lovely and helpful and I would highly recommend”
“He was extremely professional, knowledgeable, and thorough.”
“The technician was very professional, knowledgeable and explained everything really well.”
“Provided an honest assessment that allowed me to make an informed decision on repair vs replace.”
“He diagnosed the problem quickly, gave me a fair price to get my LG refrig/freezer back on line, expedited the necessary parts and returned as promised.”
People customers mention
Constantine18 reviews
Kanstantsin14 reviews
Sergey4 reviews
Sub4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elemental Appliance Repair for 7 kinds of job. Pick one to see what they paid and said.
AbimaelLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · an hour ago★★★★★
The customer service was very good. They are very punctual and very schedule oriented. They do quick work and payment options are very convenient as well. Apart from the company itself, I enjoyed conversing with Constantine. He was personable and down to earth from what I experienced at that time. Their price seemed…
Paid $350–400Not sure
peggy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Constantine was very efficient and professional. He was able to diagnose the issue with my refrigerator and made repairs in a timely fashion. I highly recommend their services.
Paid $400–450Reasonable price
Jay4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Technicians were courteous and professional. Provided an honest assessment that allowed me to make an informed decision on repair vs replace.
Paid $100–150Great price
Verna13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service. Responded within hours to set up appointment and was highly responsive to my request. Highly recommend. Price included all labor and parts
Paid $350–400Reasonable price
MichaelLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service. Very knowledgeable. On time and efficient. Highly recommend!!
Paid $500+Reasonable price
James3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Kanstantsin put me on the schedule on short notice when my refrigerator stopped working. Despite a very long day, he still came by even though after normal business hours. He is very professional and knowledgeable and had excellent communication regarding his eta. I have worked with many others and he is by far the best!
The customer service was very good. They are very punctual and very schedule oriented. They do quick work and payment options are very convenient as well. Apart from the company itself, I enjoyed conversing with Constantine. He was personable and down to earth from what I experienced at that time. Their price seemed a bit steep, but their service was very professional.
Price assessment: Not sure
Price: $350–400
Repair wait time: 1–2 hr
Capybara Hi What1 reviewiTotal number of Google reviews Capybara has written across all businesses on Google Maps, not just this one.
Great experience with our Miele range repair! The technician was very professional, knowledgeable and explained everything really well. Communication was great too, they kept us updated about the parts and scheduled the repair for the next day. Everything went smooth and easy. Denis was also very careful with our floors and cabinets, which I really appreciated. Would definitely recommend!
Price assessment: Great price
Repair wait time: 0–1 hr
Lawton Mullin14 reviewsiTotal number of Google reviews Lawton has written across all businesses on Google Maps, not just this one.
Constantine was very efficient and professional. He was able to diagnose the issue with my refrigerator and made repairs in a timely fashion. I highly recommend their services.
Price assessment: Reasonable price
Price: $400–450
Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you, Peggy! We’re so glad Kanstantsin was able to quickly diagnose and repair your refrigerator. We really appreciate you choosing Elemental Appliance for your refrigerator repair and taking the time to recommend our team. Thank you for trusting us with your home appliance repair!
Jay Trageser4 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Technicians were courteous and professional. Provided an honest assessment that allowed me to make an informed decision on repair vs replace.
Price assessment: Great price
Price: $100–150
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you, Jay! We truly appreciate your feedback. We’re glad our technicians provided a professional and honest assessment so you could make the best decision for your appliance. Thank you for choosing Elemental Appliance Repair!
laura fensterstock2 reviewsiTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
Constantine is very knowledgeable and was able to fix all of my burners on my Wolf cooktop!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Laura! We’re happy Kanstantsin could get all the burners on your Wolf cooktop working properly again. Thank you for trusting Elemental Appliance Repair with your Wolf appliance repair. We really appreciate your 5-star review!
Verna Hale13 reviewsiTotal number of Google reviews Verna has written across all businesses on Google Maps, not just this one.
Excellent service. Responded within hours to set up appointment and was highly responsive to my request. Highly recommend. Price included all labor and parts
Price assessment: Reasonable price
Price: $350–400
Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you so much, Verna! We truly appreciate you taking the time to leave such a thoughtful review. It was a pleasure helping . Thank you for trusting our team with your repair. We really appreciate your recommendation!
Michael McManusLocal Guide · 31 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Excellent service. Very knowledgeable. On time and efficient. Highly recommend!!
Price assessment: Reasonable price
Price: $500+
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you, Michael! We appreciate the wonderful feedback. We’re happy to hear you had a smooth and efficient experience with our technician. Thank you for the recommendation!
Howard Weinreich3 reviewsiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
Excellent person , get his card and put it where you can find it. Resourceful and capable
Response from the owner · a month ago
Thank you, Jim! We really appreciate your kind words and recommendation. We’re glad our technician was able to provide knowledgeable and resourceful service. Thank you for choosing Elemental Appliance Repair!
