Massage therapist · Mobile, AL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%58+14.1Value 14%93+13.2Replies to reviews 7%12+0.8Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 30 wellness centersiPosition by Experts Score among all companies we track in this category. · better than 7%
4.7★★★★★346 Google reviews · 11 photos
88%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elements Massage 4.7 out of 5 based on 346 reviews. Customers frequently praise the professional atmosphere, knowledgeable therapists, and effective relief for chronic pain, noting that membership pricing offers good value. Recurring themes include friendly staff and targeted treatments for specific areas like the neck and shoulders. However, some low-star reviews highlight scheduling issues, such as late starts, early endings, or last-minute cancellations, while others mention communication problems or feeling that the service did not justify the cost.
Google rating: 4.7 out of 5 from 346 reviews (88% five-star).
Reviews on this page: 346 Google reviews (211 with written comments, 1 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: October 28, 2026.
Service: Wellness Center serving Mobile, Alabama.
Data from Google, last updated November 1, 2026.
Score profile vs other wellness centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Elements MassageWellness Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elements Massage: 75/100 on this factor. Category median: 95.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elements Massage: 58/100 on this factor. Category median: 92.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elements Massage: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elements Massage: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elements Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elements Massage: 12/100 on this factor. Category median: 81.F
12
Bar = this company · dark tick = category median.
Star ratings
346 Google reviews we collected
4.7of 5
5 stars30388%
4 stars185%
3 stars51%
2 stars51%
1 star154%
Praise vs complaints
Phrases our text analysis found in 211 written reviews
96%praise
Praise19296%
Complaints94%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price433%
Reasonable867%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9145%
Quality & results4120%
Would recommend3618%
Speed & response147%
Price & value94%
Communication73%
Honesty & trust31%
What customers talk about
We read 211 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I get a massage once a month, been super helpful with my migraines, their membership prices are great.”
“The last appointment I scheduled I was shocked at the rude and condescending tone from the lady in the front, Dawn I believe is her name.”
“I woke up early, drove 30 minutes, and was thoroughly looking forward to massage bc I have really bad ongoing tension in my neck, shoulders, and upper back.”
“…m 7 weeks pregnant our house just burnt down a week ago we have had a HORRIBLE year and get told that they are canceling me because they dont do masaa…”
“UPDATE(6/2/26): I'm updating my review b/c Emma is amazing and is more than deserving of 5 stars.”
“I will highly recommend this massage business but I just don’t recommend anyone going to Natalie D.”
“He doesn't overdo it either to where I'm horribly sore the next day!”
“Their monthly membership is reasonable with lots of perks.”
“My masseuse communicated with me what she’d be doing and the benefits, as well as what to expect afterwards.”
“I believe she genuinely cares and she's exceptional at her job.”
People customers mention
Cateena13 reviews
Mark5 reviews
Alex4 reviews
Natalie3 reviews
Mia3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJasonLocal Guide · 69 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very great atmosphere and friendly staff. The therapist knew exactly what she was doing and concentrated on my problem areas we discussed before the session. I left out feeling brand new. I had shoulder and neck pain going in and now it’s gone. Great job. I highly recommend Elements Massage.
Great price
DDead2RightsLocal Guide · 80 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I get a massage once a month, been super helpful with my migraines, their membership prices are great. I am glad I found them
Great price
DDenaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
First time there to get a trigger point massage. The massage was painful but not in a bad way. I have chronic pain in my neck, shoulders, and hips and cervicogenic headaches everyday. Limited mobility in my left arm. I had so many knots and tight muscles. I walked out of there lose and light as a feather. The day…
Jjayne11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I was very pleased with my visit yesterday. Nylay was FANTASTIC! Very pleasant staff and a very clean environment! I will be back!
Reasonable price
CCharlesLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Fantastic deep tissue massages! Very knowledgeable staff and great customer care.
HHoward3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Everyone was very helpful and knowledgeable. Therapist was very professional. I will definitely recommend and be back.
Very great atmosphere and friendly staff. The therapist knew exactly what she was doing and concentrated on my problem areas we discussed before the session. I left out feeling brand new. I had shoulder and neck pain going in and now it’s gone. Great job. I highly recommend Elements Massage.
Price assessment: Great price
J
Jefferson P Mostellar12 reviewsiTotal number of Google reviews Jefferson has written across all businesses on Google Maps, not just this one.
First time there to get a trigger point massage. The massage was painful but not in a bad way. I have chronic pain in my neck, shoulders, and hips and cervicogenic headaches everyday. Limited mobility in my left arm. I had so many knots and tight muscles. I walked out of there lose and light as a feather. The day of, before my massage I was in tears and I couldn’t take it anymore. It’s been 4 days since my massage and no headaches. I feel so much better. My shoulder is still hurting some and I did have better mobility. I will continue to go every few weeks! Chris , Thank you so much for the awesome massage! I will see you soon!
H
Hayley Stilwell7 reviewsiTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
I signed up for a membership and I have received 2 wonderful massages. I decided to use a different person for my 3rd massage and when I went this morning for my massage, I scheduled a month ago, I was told after sitting there for 10 minutes that the massage therapist didn't know she was scheduled this morning. Keep in mind, I scheduled this about a month ago and I also received a reminder of this appointment Friday which I confirmed. I was so upset. I woke up early, drove 30 minutes, and was thoroughly looking forward to massage bc I have really bad ongoing tension in my neck, shoulders, and upper back. The gentleman at the front was very apologetic and offered me some complimentary add ons for my next service but I am still extremely disappointed in how this was handled. They had a month to contact me to let me she wasn't scheduled to work that day and to schedule me for another day/time. This was a huge inconvenience and disappointment. I'm not sure I even want to continue my membership at this point.
UPDATE(6/2/26): I'm updating my review b/c Emma is amazing and is more than deserving of 5 stars. She's really helped relieve a lot of my neck tension, migraines, shoulder, and upper back pain. I believe she genuinely cares and she's exceptional at her job. Highly recommend!
C
Charles CoueyLocal Guide · 25 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
