Speech pathologist · Barrington, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%64+40.7Reliability 28%32+9Replies to reviews 8%89+7.3Experts Score= 57Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 33 speech therapy clinicsiPosition by Experts Score among all companies we track in this category. · better than 9%
4.5★★★★★29 Google reviews · 16 photos
83%five-star reviews
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elgin Pediatric Therapy 4.5 out of 5 stars based on 29 reviews, with the owner responding to 76 percent of comments. Families frequently praise the clinic’s speech, physical, and occupational therapy services, noting that therapists create individualized plans using play to help children make significant developmental progress. The staff is generally described as welcoming and professional, though a recurring criticism in low-star reviews involves complaints about front desk communication and perceived rudeness during scheduling or payment interactions.
Google rating: 4.5 out of 5 from 29 reviews (83% five-star).
Reviews on this page: 29 Google reviews (25 with written comments).
Owner responses: the business replied to 76% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
Elgin Pediatric TherapySpeech Therapy Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elgin Pediatric Therapy: 64/100 on this factor. Category median: 87.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elgin Pediatric Therapy: 32/100 on this factor. Category median: 77.D
32
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elgin Pediatric Therapy: 89/100 on this factor. Category median: 74.A
89
Bar = this company · dark tick = category median.
Star ratings
29 Google reviews we collected
4.5of 5
5 stars2483%
4 stars13%
3 stars13%
2 stars13%
1 star27%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
91%praise
Praise3091%
Complaints39%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1339%
Would recommend1030%
Quality & results39%
Speed & response39%
Communication39%
Honesty & trust13%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is AMAZING with babies, so kind, compassionate, energetic, and knowledgeable.”
“The receptionist Janine is extremely rude, unorganized, lacks compassion and quite frankly cares more about payments and making clients feel as uncomf…”
“I highly recommend Nesa for speech therapy and Ewa for occupational therapy.”
“They genuinely love what they do and do a great job at helping all the kiddos.”
“…the therapists there greeted their littles they’ve been working with immediately put my anxious mind at ease.…”
“Where do I start to explain how AMAZING THIS OFFICE IS!”
People customers mention
Nesa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
WWhitney12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Little Steps and Elgin Pediatric Rehab has been crucial to our 4.5 year old’s development for the past 1.5 years. We have been loyal weekly therapy clients here and each of the therapists he’s worked with have been confident and highly skilled. (I’m a PT). They are wonderful! Thank you Elgin Pediatric Rehab (Amanda Smith and Ewa Jurczak). 🎉
WWhitney3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We absolutely LOVE Elgin Pediatric Therapy! If it weren't for Nesa, I'm not sure where we would be?! She has gotten our little girl talking and we will be forever grateful. Our daughter loves going to speech and has made wonderful progress. Nesa is patient, kind and very warm. This has been an excellent experience!
AAllison4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We truly could not be more grateful for Nesa and Ewa! We have learned so much and seen an incredible amount of progress. Could not recommend Elgin Pediatric Therapy more.
RRyan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Our son started going here in 2021 and has made so many tremendous advancements since he started. Everything is custom to what works for your child which comes in handy with our son. They include play in everything while also working on the child’s skills. I highly recommend them!
MMontana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I have had nothing but good experiences here with the therapists. They are flexible, they build individual goals for your child and plan activities based on how your child learns best. Our son loves his weekly sessions and has developed so much during his time here. I highly recommend Nesa for speech therapy and Ewa for occupational therapy.
SS3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★
If your child has ASD, keep looking. They started sessions and determined our child’s behavior is not fit for their facility. Just telling them of current behavior challenges during evaluation did not help and they did not reach out or bring up the possibility of seeking advice from any other care professional…
Little Steps and Elgin Pediatric Rehab has been crucial to our 4.5 year old’s development for the past 1.5 years. We have been loyal weekly therapy clients here and each of the therapists he’s worked with have been confident and highly skilled. (I’m a PT). They are wonderful! Thank you Elgin Pediatric Rehab (Amanda Smith and Ewa Jurczak). 🎉
Response from the owner · 2 years ago
It’s great to hear this feedback! Thank you for taking the time to share your review! - The team at Elgin Pediatric Therapy, South Barrington
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Whitney La Barbera3 reviewsiTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
We absolutely LOVE Elgin Pediatric Therapy! If it weren't for Nesa, I'm not sure where we would be?! She has gotten our little girl talking and we will be forever grateful. Our daughter loves going to speech and has made wonderful progress. Nesa is patient, kind and very warm. This has been an excellent experience!
Response from the owner · 2 years ago
We value your feedback, thank you for your kind words! - The team at Elgin Pediatric Therapy, South Barrington
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Allison Gravina4 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
We truly could not be more grateful for Nesa and Ewa! We have learned so much and seen an incredible amount of progress. Could not recommend Elgin Pediatric Therapy more.
Response from the owner · 2 years ago
Thank you so much for your positive feedback, it means the world to us! - The team at Elgin Pediatric Therapy, South Barrington
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Ryan Allen8 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Our son started going here in 2021 and has made so many tremendous advancements since he started. Everything is custom to what works for your child which comes in handy with our son. They include play in everything while also working on the child’s skills. I highly recommend them!
Response from the owner · 2 years ago
Thank you so much for sharing your thoughts, we appreciate you! - The team at Elgin Pediatric Therapy, South Barrington
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Montana Mirus4 reviewsiTotal number of Google reviews Montana has written across all businesses on Google Maps, not just this one.
I have had nothing but good experiences here with the therapists. They are flexible, they build individual goals for your child and plan activities based on how your child learns best. Our son loves his weekly sessions and has developed so much during his time here. I highly recommend Nesa for speech therapy and Ewa for occupational therapy.
Response from the owner · 2 years ago
Thank you so much for sharing your thoughts, we appreciate you! - The team at Elgin Pediatric Therapy, South Barrington
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S Cowart3 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
If your child has ASD, keep looking. They started sessions and determined our child’s behavior is not fit for their facility. Just telling them of current behavior challenges during evaluation did not help and they did not reach out or bring up the possibility of seeking advice from any other care professional currently working with him. They don’t seem willing to put in effort, but I guess it’s easy to just fill the slot with a child who is easier to work with. Unfortunately, we’re used to that, right ASD caregivers?
Response from the owner · 3 years ago
We would love to have this conversation directly. The safety of every child in our office, including your child's, is always our number one priority.
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Nicole WalkerLocal Guide · 12 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
I just got back home from my son’s first appointment for physical therapy with Emily O., and from just his first appointment, I have such an immense sense of relief and hope. First let me just say while sitting in the waiting room, seeing and hearing how all the therapists there greeted their littles they’ve been working with immediately put my anxious mind at ease. Patient, kind, and excited. The front office staff are so kind and helpful and I was immediately greeted with a smile the moment I walked through the door. My son has been struggling with a gross motor delay and as his parent, it made me feel helpless. Of course the question was ask ourselves is how do we help!? Not only was Emily so warm and welcoming from our first meeting, she identified some of his problems without me even mentioning them just based off what she was seeing while working with him. She gave me so much info as she was working with him to help me understand what was going on with his body and his muscles specifically, showed me exercises to do with him and actually had me do them with him to make sure I was doing them correctly and felt confident doing them, and before I left, made it a point to reassure me that nothing I’ve done has caused this, that he’s perfect, and that this is fixable. I actually broke down in tears because her saying that felt like she could see the internal anxiety and guilt I’d been holding on to over this and in that moment it truly melted away. I am already so confident in how much my son will progress here knowing he’s in great hands. Could not recommend this office more and I’m so excited to see him reach his full potential! Thank you Emily and thank you staff at EPT! ♥️
Response from the owner · 3 years ago
Nicole, thank you for taking the time to write this and sharing your experience with us/the community. This is a beautiful testimonial and we feel so lucky you're part of our clinic.
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Amy Lee3 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
If you have a child who needs PT, Emily G is phenomenal. She is AMAZING with babies, so kind, compassionate, energetic, and knowledgeable. I highly recommend her!
Response from the owner · 3 years ago
It’s great to hear this feedback! Thank you for taking the time to share your review! - The team at Elgin Pediatric Therapy, South Barrington!
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Stefanie Guth6 reviewsiTotal number of Google reviews Stefanie has written across all businesses on Google Maps, not just this one.
We just started speech therapy for our 18 month old and Sarah has been great! Everyone at the office is warm and welcoming. Sarah has been amazing with our daughter and we are excited to see our journey at Elgin Pediatrics!
Response from the owner · 3 years ago
Thank you so much for sharing your thoughts, we appreciate you! - The team at Elgin Pediatric Therapy, South Barrington!
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Crystal2 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
WE LOVE EPT!!
Everything about this place is great. From the staff, clinic, and services provided you’ve got it all under one roof. It’s an wonderful place to be!
The staff at this clinic goes above and beyond. My son has been receiving services for a little over a year and we would not exchange this place for any other. From day one we felt the passion these therapists have. They genuinely love what they do and do a great job at helping all the kiddos.
Response from the owner · 4 years ago
Thank you for such kind words, Crystal. We love your family.
