Elisha Marie Skin & Body logo

Elisha Marie Skin & Body

Skin care clinic · Palo Alto, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%95+26.8Replies to reviews 8%91+7.5Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 59 facial servicesPosition by Experts Score among all companies we track in this category. · better than 59%
4.9 ★★★★★ 94 Google reviews · 21 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
$115typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Elisha Marie Skin & Body at a glance

Customers at Elisha Marie Skin & Body praise the clean, relaxing environment and knowledgeable staff who provide facials, spray tans, lash extensions, and microneedling. Reviewers frequently highlight the professional, gentle approach taken during appointments, noting that treatments often result in refreshed, glowing skin. While most experiences are positive, some criticism exists regarding customer service communication during high-cost facials and the longevity of lash extensions, with one client reporting significant shedding within days.

  • Google rating: 4.9 out of 5 from 94 reviews (97% five-star).
  • Reviews on this page: 94 Google reviews (80 with written comments, 7 with photos).
  • Owner responses: the business replied to 16% of reviews.
  • Most recent review: September 29, 2026.
  • Service: Facial Service serving Palo Alto, California.

Data from Google, last updated October 29, 2026.

Score profile vs other facial services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction94Reliability95Craft & service–Value–Momentum100Replies to reviews91Satisfaction: 94 (median 93)Reliability: 95 (median 90)Momentum: 100 (median 100)Replies to reviews: 91 (median 74)
Elisha Marie Skin & BodyFacial Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elisha Marie Skin & Body: 94/100 on this factor. Category median: 93.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elisha Marie Skin & Body: 95/100 on this factor. Category median: 90.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elisha Marie Skin & Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elisha Marie Skin & Body: 91/100 on this factor. Category median: 74.A
91

Bar = this company · dark tick = category median.

Star ratings

94 Google reviews we collected

  • 5 stars9197%
  • 4 stars11%
  • 3 stars11%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 80 written reviews

  • Praise99100%
  • Complaints00%

Price

What customers reported paying

$115+41% vs typical facial services

Middle half of what 11 customers paid ($78–$172) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3333%
  • Would recommend2626%
  • Quality & results2020%
  • Communication99%
  • Price & value44%
  • Honesty & trust44%
  • Speed & response33%

What customers talk about

We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She’s professional, attentive, and really knows what she’s doing.”
  • “I always look forward to my appointments with her and highly recommend her!”
  • “I’ve had several facials with her, and she does such a great job every time.”
  • “…with an emphasis on massage (over products/masks) and the esthetician explained the different steps involved in the facial along with their benefits,…”
  • “My teeth were 3-4 shades whiter with just one treatment and the cost was extremely reasonable especially compared to whitening with a dentist.”
  • “Her wealth of knowledge about skincare is incredible, and I trust her completely with my skin health.”
  • “They take their time and color developed quickly and perfectly”

People customers mention

  • Jennifer 4 reviews
  • Groupon 4 reviews
  • Facial 4 reviews
  • Eliana 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Elisha Marie Skin & Body for 3 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

I got a $200 + tip facial here and left feeling pretty annoyed. The woman who did the facial did a fine job, but her customer service left a lot to be desired. She listed off generic, unsolicited advice for avoiding breakouts such as “drink more water”, and did not take time to understand my situation (recently…

Paid $200+
Margo9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Eliana was so sweet and made me feel relaxed during my facial. She was very professional and caring. The facial was wonderful, and I enjoyed the neck massage as well. Looking forward to my next appointment.

Paid $100–120Eyebrow beautificationMassage
VLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My skin needs regular deep cleaning with microdermabrasion to prevent pore congestion and it's been a long search for a great provider - Elisha took the time to really evaluate my condition and come up with a plan for treating the stubborn acne on my chin. I was expecting a lot of pain with the extractions because…

Paid $160–180Acne treatments
BinaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So I booked on class app and somehow my appointment time got missed up but when I called Alissa was so polite and helpful and told me to come in anyways ! The place is so neat and they are very professional..got my eyelash extensions from Jennifer who was awesome ! Ladies don’t walk run to this place asap !

Paid $100–120Eyelash extensions
Kaitlyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I am visiting from Socal and wanted a tan for the weekend! Vanessa spray tanned me and she customized the best color! I could not be happier and will definitely go back when I’m in town again!

Paid $60–80Tanning
SilviaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Roxaana did the spray tan. She was very caring, and explain the process step by step since this was the first time I try spray tan. I love how it looks! I will definitely come back again!!! 5 stars

Paid $40–60

Photos

Customer reviews

4.9 ★★★★★ 94 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Lauren Younger Nagel10 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Eliana is so detail oriented and gentle. It’s actually relaxing to get your eyebrows waxed by her and the results are beautiful. I recommend her to everyone!

Stacey15 reviewsTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job! My skin looks radiant.

Jennifer BunningLocal Guide · 22 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice service. She made sure my spray tan was perfect.

Sara Hanafy8 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jennifer is amazing! I’ve had several facials with her, and she does such a great job every time. She’s professional, attentive, and really knows what she’s doing. My skin always feels refreshed and looks great afterward. I always look forward to my appointments with her and highly recommend her! ✨

Abigail Nisbet3 reviewsTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely amazing experience! This was my first time here, and I will definitely be back. Eliana was AMAZING- so calming, knowledgable, and I felt so refreshed with the most glowing skin after.

Cherry SagunLocal Guide · 122 reviewsTotal number of Google reviews Cherry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had the glow facial today with Eliana K and she was amazing! Place is super cute and clean, can’t wait to come back!

jocelyne hernandez8 reviewsTotal number of Google reviews jocelyne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had many spray tans done and this one is by far the best one I’ve had done in ages. They take their time and color developed quickly and perfectly

Michelle D.Local Guide · 46 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend this clinic to anyone in need of a skin treatment. I recently did the Microneedling with Exsomes and Red Light Therapy treatment. I added Dermaplanning. During this time, I was also able to get a brow tint and lash perm/tint. This was all in one sitting! I was treated by Jennifer. She was most professional, skilled and knowledgeable. She also helped me plan a skin regimen and plan which I truly appreciated. You can tell her passion, care and consideration for clients. Upon booking, I had a phone consultation with Elisha and she was most patient to answer my questions. She also gave me an exact quote for the services which was helpful to know ahead of time. I’m so happy to be restarting my skincare journey at a clinic that truly cares for their client’s skin goals and well-being.

Shafiq TabishLocal Guide · 14 reviewsTotal number of Google reviews Shafiq has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service thank you so much. Thinking to come regular

Mahalakshmi11 reviewTotal number of Google reviews Mahalakshmi1 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a facial appointment with Elaina P. She was kind and gentle with the facial.

Elisha Marie Skin & Body on Google Maps →

Business details