Appliance repair service · Frisco, TX · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%98+13.9Replies to reviews 7%85+6Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 61%
5.0★★★★★1,344 Google reviews · 24 photos
99%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
72%reviews answered by the owner
$287typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for prompt scheduling, quick repairs, and professional communication across various appliances like washers, dryers, and refrigerators. Many reviewers highlight the efficient service and fair pricing, noting that technicians often resolve issues on the first visit. In contrast, a minority of low-star reviews cite poor follow-up communication, unresolved problems after initial visits, and difficulties reaching customer service for warranty-related repairs.
Google rating: 5.0 out of 5 from 1,344 reviews (99% five-star).
Reviews on this page: 1,344 Google reviews (1,126 with written comments, 59 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 28, 2026.
Service: Refrigerator Repair Service serving Frisco, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Elite Appliances RepairsRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Appliances Repairs: 95/100 on this factor. Category median: 89.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Appliances Repairs: 94/100 on this factor. Category median: 84.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Appliances Repairs: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Appliances Repairs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Appliances Repairs: 85/100 on this factor. Category median: 95.A
85
Bar = this company · dark tick = category median.
Star ratings
1,344 Google reviews we collected
5.0of 5
5 stars1,32599%
4 stars81%
3 stars00%
2 stars10%
1 star101%
Praise vs complaints
Phrases our text analysis found in 1,126 written reviews
99%praise
Praise1,98999%
Complaints171%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1834%
Reasonable2853%
Overpriced12%
Not sure611%
$287-1% vs typical refrigerator repair services
Middle half of what 28 customers paid ($164–$340) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response64932%
Staff & attitude46423%
Quality & results43121%
Would recommend24212%
Communication794%
Price & value764%
Honesty & trust653%
What customers talk about
We read 1,126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Raymond was excellent, fast, and completed the fix on our washer quickly!”
“He even came late in the evening to accommodate our schedule.”
“Fixed our Dishwasher quickly and was very professional throughout the process.”
“I can't understand how any business would ever do something so shady and unprofessional.”
“They ordered the parts we needed and fixed it right away!”
“Don't trust a company that not only does inferior bare minimum work, but also lies about it after the horrible work is one.”
“We would highly recommend them next time an appliance needs to be repaired!”
“Based on my experience, I cannot recommend this company.”
“He arrived very quickly diagnosed the issue, explained the work required, and was very experienced and professional.”
“His service is always knowledgeable, timely and affordable.”
“…technician put for feroin In my built-in fridge and they put too much overcharge without having a license, which is a crime And it caused a really big…”
“I truly appreciated his honesty and transparency throughout the entire process.”
“Based on my personal experience, I would not trust this company with my appliances and would not recommend their services.”
People customers mention
Raymond56 reviews
Gaby21 reviews
Jacob14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elite Appliances Repairs for 5 kinds of job. Pick one to see what they paid and said.
KKurt2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★
Raymond was excellent, fast, and completed the fix on our washer quickly! We will definitely call the next time we have an appliance issue.
Thank you so much!!
Paid $350–400Reasonable price
AAmy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
he came in on time. He was so nice. He did not oversell us on anything. We did not need. I was very satisfied with the service.
Paid $50–100Great price
JJohn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
It was so easy to contact and have them come out and tell us what happened! They ordered the parts we needed and fixed it right away! Thank you so much!!!! Great Celina business!
Paid $250–300Great price
BBertLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Elite always does a great job, on time, clean work! We will recommend Elite every time!
Paid $100–150
RRon7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Raymond provided excellent service! He replaced the freezer fan on my Sub-Zero and had everything working perfectly in about 30 minutes. He also fixed my ice maker on his previous visit. Raymond is professional, knowledgeable, and efficient. Highly recommend him and Elite Appliance Repairs!
Paid $400–450Reasonable price
Ggrethel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing service with same day solution! This is the second time we have called and both times have been great.
Raymond was excellent, fast, and completed the fix on our washer quickly! We will definitely call the next time we have an appliance issue.
Thank you so much!!
Price assessment: Reasonable price
Price: $350–400
Repair wait time: 0–1 hr
Response from the owner · 7 hours ago
Kurt, thanks for taking the time to leave this great feedback. We’re glad Raymond was able to fix your washer quickly and get things back to normal. We appreciate your trust and look forward to helping with any future appliance needs.
R
Rebecca Wadas3 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Raymond was very professional and courteous. He arrived on time and fixed my clogged drain line (fridge) right away. Highly recommend!
Response from the owner · a day ago
Rebecca, we appreciate you taking the time to share your experience. We are pleased Raymond arrived on time, treated you courteously and cleared the fridge drain quickly. Your recommendation means a lot and helps others feel confident choosing us.
A
Amy1 reviewiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
he came in on time. He was so nice. He did not oversell us on anything. We did not need. I was very satisfied with the service.
Price assessment: Great price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Amy, thank you for sharing your experience. We're glad he arrived on time, was friendly, and offered honest, no-pressure advice. It means a lot to hear you were satisfied with the service. We appreciate your feedback and look forward to serving you again.
A
AudreyLocal Guide · 20 reviewsiTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Elite Appliances Repairs were fantastic from start to finish! They were quick to respond and fixed our washer quickly! Raymond was knowledgeable and so kind. We would highly recommend them next time an appliance needs to be repaired!
Price assessment: Great price
Response from the owner · 5 days ago
Audrey, thank you for the wonderful review and recommendation. We’re so glad Raymond was kind and knowledgeable, and that your washer was repaired promptly. We appreciate you sharing your experience and look forward to helping you again.
J
Jerome Beaman II5 reviewsiTotal number of Google reviews Jerome has written across all businesses on Google Maps, not just this one.
Elite was great. Quick scheduling and fast resolution. Highly recommend.
Price assessment: Not sure
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Jerome, thanks for the fantastic feedback. We’re glad booking was simple and that we could resolve the issue quickly. Your recommendation means a lot to our team. We look forward to helping you again in the future.
C
Chris Carter9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Raymond is a miracle worker. In a matter of minutes, completely reversed my washer and dryer so they function perfectly. Many thanks to Raymond!
Response from the owner · 6 days ago
Chris, thank you for the five-star review. We’re thrilled Raymond could get your washer and dryer working so quickly and effectively. We appreciate you sharing this and will be sure to pass along your praise. We look forward to helping again when you need us.
A
Amanda D8 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Jordan, we're glad the team met your expectations. Delivering professional, fast service is important to us. Thank you for sharing your positive feedback - we look forward to helping you again.
J
jessica Heimberger3 reviewsiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Jessica! We’re thrilled you enjoyed the service and appreciate you taking the time to leave a review. We look forward to serving you again soon.
B
Becky Bearden4 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
