Pool cleaning service · Sacramento, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%93+24.3Value 15%91+13.8Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 27 pool maintenance servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★84 Google reviews · 11 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elk Grove Swimming Pool Services five stars based on eighty-four reviews, noting that the owner responds to eighty-seven percent of feedback. Customers frequently highlight the provider's reliability, punctuality, and thorough communication, including weekly water analysis reports and proactive problem identification. The service is described as reasonably priced, knowledgeable, and effective at maintaining pool clarity, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 84 reviews (99% five-star).
Reviews on this page: 84 Google reviews (78 with written comments, 4 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 20, 2026.
Service: Pool Maintenance Service serving Sacramento, California.
Data from Google, last updated November 2, 2026.
Score profile vs other pool maintenance services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyPool Maintenance Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elk Grove Swimming Pool Services: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elk Grove Swimming Pool Services: 93/100 on this factor. Category median: 89.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elk Grove Swimming Pool Services: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elk Grove Swimming Pool Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
5.0of 5
5 stars8399%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
99%praise
Praise15199%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price427%
Reasonable1173%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3020%
Staff & attitude2818%
Would recommend2818%
Honesty & trust2416%
Speed & response1510%
Communication1510%
Price & value128%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He communicates thoroughly and is always responsive to questions I have regarding my pool.”
“Very knowledgeable about pools and replacement parts.”
“We recommend Elk Grove Swimming Pool Services very highly.”
“It would be difficult to find someone more reliable or trustworthy than Todd, and I would gladly give him ten stars if I could.”
“Every time I had questions they always answered right away.”
“Communicates welll— prevents problems before they happen.”
“He's reliable, reasonably priced, and always keeps us informed on our pool.”
People customers mention
Todd18 reviews
Pools8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elk Grove Swimming Pool Services for 4 kinds of job. Pick one to see what they paid and said.
EEthan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Todd has been servicing my pool for the last decade and I couldn’t be happier. He communicates thoroughly and is always responsive to questions I have regarding my pool. Highly recommended.
RRobert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Todd does an outstanding job ensuring our pool stays clean and clear throughout the year. Great communication and always reliable!!👍🏻
Reasonable priceWater treatment
SSusan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Todd does a great job at my parent’s house. Always reliable and very knowledgeable.
Great priceFilter cleaningWater treatmentSwimming pool summerization
SSteven3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Todd is reliable and consistant. Does a great job. Weekly test reports via text. Great communication about his scheduling.
Reasonable priceWater treatmentSwimming pool summerization
EEd6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Todd has been cleaning our pool for about 2 1/2 years now and is great. He follows-up with a text informing us what the readings were and what he did which is greatly appreciated. Elk Grove Pool Service has met our expectations.
Reasonable priceFilter cleaningWater treatment
MMerv2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Todd is great. Great customer service. Communicates welll— prevents problems before they happen. Highly recommend him!
Reasonable priceFilter cleaningWater treatmentSwimming pool summerization
Todd has been servicing my pool for the last decade and I couldn’t be happier. He communicates thoroughly and is always responsive to questions I have regarding my pool. Highly recommended.
Price assessment: Reasonable price
Services: Filter cleaning, Water treatment, Leaf traps
Response from the owner · a week ago
It's been my pleasure to keep your pool looking great all these years. Thank you for having me!
R
Robert2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Todd is reliable and consistant. Does a great job. Weekly test reports via text. Great communication about his scheduling.
Price assessment: Reasonable price
Services: Water treatment, Swimming pool summerization
Response from the owner · 2 weeks ago
Thank you for the kind words! One of the biggest industry complaints is people not knowing if their service guy even showed up or when he will be there again. I set out to break that stereotype with clear communication, consistent service days, and sending documentation of my work to the customer after each visit.
E
Ed Sequeira6 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Todd has been cleaning our pool for about 2 1/2 years now and is great. He follows-up with a text informing us what the readings were and what he did which is greatly appreciated. Elk Grove Pool Service has met our expectations.
Price assessment: Reasonable price
Services: Filter cleaning, Water treatment
Response from the owner · 2 weeks ago
Thank you! My goal is to provide you (and everyone) the kind of service I would want if I had hired a pool service. I'm glad it's meeting your expectations.
M
Merv Maruyama2 reviewsiTotal number of Google reviews Merv has written across all businesses on Google Maps, not just this one.
We used pool service from Todd for a while and we are extremely satisfied with his service. He sends us weekly updates on the condition of the pool so we can stay on top of everything. Definitely recommend
Price assessment: Reasonable price
Services: Filter cleaning, Water treatment, Leaf traps
Response from the owner · 2 weeks ago
Thank you for sharing your experience with others. I appreciate your business.
T
Tu Tran8 reviewsiTotal number of Google reviews Tu has written across all businesses on Google Maps, not just this one.
I just wanted to say our pool Compay ( Todd) is excellent in customer service and pool care, he has provides the best advice on our pool equipment and care! Thank you !
Price assessment: Great price
Services: Filter cleaning, Water treatment, Swimming pool summerization, Leaf traps
Response from the owner · 2 weeks ago
Thank you very much. I'm glad everything is working well again.
Z
Zaid Al-Dajani3 reviewsiTotal number of Google reviews Zaid has written across all businesses on Google Maps, not just this one.
