Tree service · New Bedford, MA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%57+13.8Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty99−0.1Momentum penalty76−2.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#84 of 88 tree servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.7★★★★★88 Google reviews · 24 photos
89%five-star reviews
4.43★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight professional crews, fair pricing, and thorough cleanup after tree removal, trimming, and stump grinding services. Recurring themes include efficient communication, punctual scheduling, and careful property protection during complex jobs. However, a pattern of criticism involves unfulfilled estimates or missed follow-up calls, alongside complaints that advertised seasoned firewood was actually green.
Google rating: 4.7 out of 5 from 88 reviews (89% five-star).
Reviews on this page: 88 Google reviews (75 with written comments, 14 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 30, 2026.
Service: Tree Service serving New Bedford, Massachusetts.
Data from Google, last updated November 1, 2026.
Score profile vs other tree services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Elliott TreeTree Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elliott Tree: 72/100 on this factor. Category median: 93.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elliott Tree: 57/100 on this factor. Category median: 91.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elliott Tree: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elliott Tree: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elliott Tree: 76/100 on this factor. Category median: 100.B
76
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elliott Tree: 66/100 on this factor. Category median: 80.B
66
Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
4.7of 5
5 stars7889%
4 stars45%
3 stars00%
2 stars00%
1 star67%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
98%praise
Praise17398%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price375%
Reasonable125%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3821%
Speed & response3319%
Price & value3319%
Would recommend2816%
Quality & results2715%
Communication106%
Honesty & trust85%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was courteous and showed a great deal of concern for our property.”
“They were very professional, incredibly efficient, and extremely talented tree workers.”
“…Nate came out for an estimate, he was honest and helpful, with very reasonable pricing in my opinion.…”
“did an excellent job cleaned up everything little bit pricey but then you get what you pay for”
“I would absolutely recommend Elliott Tree to all my family and friends.”
“After several tree estimates we used Elliott Tree Removal and they did a fantastic job.”
“He was so pleasant to speak to and explained everything so well.”
“…nswered my questions; and when Nate came out for an estimate, he was honest and helpful, with very reasonable pricing in my opinion.…”
People customers mention
Nate6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elliott Tree for 4 kinds of job. Pick one to see what they paid and said.
MMike3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Elliott Tree is the best you will ever meet. That’s why I have used them for the third time, and with the greatest amount of confidence. The team was courteous and showed a great deal of concern for our property. Of course this was no surprise when under the leadership of the team leader/crane operator, “Fabulous…
Jjames3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
cant say enough about the experience I had with these guys . from the initial consultation with nate to the professionalism of the crew . made a difficult job look easy and cleaned up like they were never there . fast , efficient and courteous . would highly recommend
Reasonable priceTree removal
MMelissa10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
After several tree estimates we used Elliott Tree Removal and they did a fantastic job. The customer service from Kassidy was awesome and scheduling was so seamless and Nathan came out and did the estimate himself. He was so pleasant to speak to and explained everything so well. The crew that came to do the work was…
Great priceTree stump grindingTree trimming & pruningTree removal
JJudithLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a boat load of stumps and two large trees that needed pruning. The guys were Fantastic. They cleaned everything, as if they hadn’t been there.
Great Experience.
Thank you
Judy V.
KKerry9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Recent storm dropped a large sugar Maple tree 3 stockade fence wide into our fence and backyard. Thankfully no one hurt. Such a quick response from Elliot tree . Crew here today tree removed and all the fallen debris raked up limiting the damage to our lawn. Would not hesitate to use them in the future but…
JJeffreyLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
What can i say, top off the line, best tree removal company in the south shore, service and treatment top quality
Elliott Tree is the best you will ever meet. That’s why I have used them for the third time, and with the greatest amount of confidence. The team was courteous and showed a great deal of concern for our property. Of course this was no surprise when under the leadership of the team leader/crane operator, “Fabulous Phil.” And what a great job on the property cleanup. I would be remiss if I did not say that the office manager/co-ordinator Colleen made every thing come together while putting up with my unannounced visits asking “Am I next?”
M
Matthew Gately1 reviewiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Matthew, thanks so much for the 5-star review. We really appreciate you choosing Elliott Tree for your tree work, and we’re glad you had a great experience with our team.
J
james mulligan3 reviewsiTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
cant say enough about the experience I had with these guys . from the initial consultation with nate to the professionalism of the crew . made a difficult job look easy and cleaned up like they were never there . fast , efficient and courteous . would highly recommend
Price assessment: Reasonable price
Services: Tree removal
Response from the owner · 4 months ago
James, thank you so much for the kind words. We’re really glad the consultation with Nate went smoothly and that our crew’s professionalism, efficiency, and cleanup made the whole job feel easy. We truly appreciate the recommendation.
T
Tom x6 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Thank you so much, William! We’re glad to hear you appreciated our competitive pricing and that our crew made a great impression. We look forward to serving you again in the future!
J
Jim Duhamel8 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Completely amazing job!
The Elliott Tree crew was the best run “crew” I’ve ever seen.
Each person had a specific task that integrated into their whole system. From leaf blowing, to running the cranes, cutting and chipping the branches and sawing trees while suspended from the crane. They were very professional, incredibly efficient, and extremely talented tree workers.
I had 7 trees that had to go and 2 others I was contemplating. Their price was so great that I was able to afford all 9 trees for much less than all the other competitors priced out for just the 7. Some of these trees were massive. I was particularly impressed by the way they systematically removed these massive trees.
They were done before 3pm and left my yard in immaculate shape, looking even better than when they arrived.
The entire process was smooth and easy including Cassidy in the office who help coordinate the events and kept me up to date.
I would absolutely recommend Elliott Tree to all my family and friends.
Price assessment: Great price
Services: Tree stump grinding, Tree trimming & pruning, Tree removal
Response from the owner · a year ago
Thank you so much for your wonderful review, Jim! I'm thrilled to hear that our team's professionalism, efficiency, and talent stood out during your tree removal process. It's great to know that Cassidy and the rest of our crew were able to make everything smooth and cost-effective for you, and that your yard was left in such fantastic shape. We really appreciate your recommendation!
M
Melissa Howard Smith10 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
After several tree estimates we used Elliott Tree Removal and they did a fantastic job. The customer service from Kassidy was awesome and scheduling was so seamless and Nathan came out and did the estimate himself. He was so pleasant to speak to and explained everything so well. The crew that came to do the work was amazing, professional, personable and tidy. They cleaned up everything and did a fantastic job cutting down and pruning trees. Would highly recommend to anyone looking for an exceptional tree removal experience. Will be using this company for all my future tree removal needs!
Price assessment: Great price
Services: Tree stump grinding, Tree trimming & pruning, Tree removal
Response from the owner · a year ago
Thank you so much for your wonderful review, Melissa! I'm delighted to hear that you had a seamless experience with Kassidy's customer service and Nathan's informative estimate. It's great to know our crew met your expectations with their professionalism and thorough cleanup. We look forward to assisting you with any future tree removal needs!
J
Judith FitzGeraldLocal Guide · 21 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
I had a boat load of stumps and two large trees that needed pruning. The guys were Fantastic. They cleaned everything, as if they hadn’t been there.
Great Experience.
Thank you
Judy V.
Response from the owner · a year ago
Thank you so much, Judith! We're delighted to hear that you had a great experience with Elliott Tree. It's wonderful to know our team was able to handle all those stumps and trees while leaving your property spotless.
K
Kerry Girard9 reviewsiTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
Recent storm dropped a large sugar Maple tree 3 stockade fence wide into our fence and backyard. Thankfully no one hurt. Such a quick response from Elliot tree . Crew here today tree removed and all the fallen debris raked up limiting the damage to our lawn. Would not hesitate to use them in the future but hopefully the remaining trees will live long strong lives . Thanks again for being there when we needed you
Response from the owner · a year ago
Thank you so much for the kind words, Kerry! I'm glad to hear our team was able to respond quickly and remove the fallen tree and debris, minimizing damage to your lawn. We hope the rest of your trees thrive, and we're here whenever you need us.
J
Jeffrey AllenLocal Guide · 67 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
What can i say, top off the line, best tree removal company in the south shore, service and treatment top quality
Response from the owner · a year ago
Thank you, Jeffrey, for your kind words! I'm happy to hear that you consider us the best on the South Shore and appreciated our quality service and treatment. We look forward to serving you again in the future!
