Pet groomer · Bullhead City, AZ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%83+20.1Value 14%80+11.3Replies to reviews 7%81+5.7Momentum penalty88−1.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 74 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★100 Google reviews · 24 photos
92%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elsas Chop Shop 4.9 out of 5 based on 100 reviews, with the owner responding to 39% of them. Customers frequently praise the friendly staff, affordable pricing, and gentle handling of pets, noting that dogs often appear happy and well-groomed after visits. However, a few low-star reviews criticize unexpected price increases and inconsistent grooming quality, specifically mentioning unbrushed shedding and uneven clipping.
Google rating: 4.9 out of 5 from 100 reviews (92% five-star).
Reviews on this page: 100 Google reviews (80 with written comments, 15 with photos).
Owner responses: the business replied to 39% of reviews.
Most recent review: September 11, 2026.
Service: Mobile Dog Groomer serving Bullhead City, Arizona.
Data from Google, last updated October 28, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Elsas Chop ShopMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elsas Chop Shop: 84/100 on this factor. Category median: 85.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elsas Chop Shop: 83/100 on this factor. Category median: 84.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elsas Chop Shop: 80/100 on this factor. Category median: 94.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elsas Chop Shop: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elsas Chop Shop: 81/100 on this factor. Category median: 66.A
81
Bar = this company · dark tick = category median.
Star ratings
100 Google reviews we collected
4.9of 5
5 stars9292%
4 stars55%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
97%praise
Praise7597%
Complaints23%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price667%
Reasonable222%
Overpriced111%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2938%
Price & value1317%
Would recommend1317%
Quality & results1114%
Speed & response810%
Honesty & trust34%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We tried four different prior groomers and none has been as caring and professional as Elsa’s.”
“sa got my two big stinky dogs in the following day, she also was very reasonably priced and she knew I was nervous about a new groomer that she texted…”
“I completely recommend them for your pets grooming needs.”
“We have always had a great experience with Elsa's chop shop.”
“…she was nice to us she has the owner if she could cut his nails real quick and only charged me a couple bucks it's the first time anybody but me has d…”
“I trust Sandy with my girls, she truly loves dogs and shows so much care for them :) she is absolutely amazing if I could give 10 stars I would 🌟”
People customers mention
Sandy5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elsas Chop Shop for 5 kinds of job. Pick one to see what they paid and said.
JJoshuaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
This place use to be great until my last visit. We always paid $50 for a bath, this visit I was charged $95 without being told that the price would be almost doubled. If I would've known it was going to be $95 I wouldn't have brought my dog. Went and picked him up and he is still shedding like crazy. For that…
Eeddieb7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Elsa’s is the best dog grooming place we have been to since we moved here six years ago. We tried four different prior groomers and none has been as caring and professional as Elsa’s. I highly recommend. When our dogs come out happy and perfectly groomed, we are happy.
DDelsie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've taken a friend of mine there a bunch of times and this lady is wonderful . I am now taking my clients dog their today. No reason to go anywhere else.
Great priceDog nail trimming
KKen10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
As before super awesome excellent
She. Truly cares and gives warm welcome and handles your pet with affection and care. Super awesome
Overpriced
VVictorLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My name is Victor Goodman on June 11th 2026 I had my dog Balboa here for the first time .It was a full wash cut with nails and for the first time when I dropped him off there was no drama. At other places he would have a major fit when it came time to leave him but for some reason this time this didn't happen.…
KkristenLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Elsa got my two big stinky dogs in the following day, she also was very reasonably priced and she knew I was nervous about a new groomer that she texted me updates along the way :) very happy and will be back in 6 weeks!
This place use to be great until my last visit. We always paid $50 for a bath, this visit I was charged $95 without being told that the price would be almost doubled. If I would've known it was going to be $95 I wouldn't have brought my dog. Went and picked him up and he is still shedding like crazy. For that price I would expect him to be brushed out completely. Very dissatisfied.
Response from the owner · a month ago
I appreciate you :)
E
eddieb7 reviewsiTotal number of Google reviews eddieb has written across all businesses on Google Maps, not just this one.
Elsa’s is the best dog grooming place we have been to since we moved here six years ago. We tried four different prior groomers and none has been as caring and professional as Elsa’s. I highly recommend. When our dogs come out happy and perfectly groomed, we are happy.
D
Delsie Trujillo5 reviewsiTotal number of Google reviews Delsie has written across all businesses on Google Maps, not just this one.
I've taken a friend of mine there a bunch of times and this lady is wonderful . I am now taking my clients dog their today. No reason to go anywhere else.
Price assessment: Great price
Services: Dog nail trimming
K
Ken Batson10 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
My name is Victor Goodman on June 11th 2026 I had my dog Balboa here for the first time .It was a full wash cut with nails and for the first time when I dropped him off there was no drama. At other places he would have a major fit when it came time to leave him but for some reason this time this didn't happen. Balboa is 11years old I think he has found a new groomer. I was very happy. I good place to bring your dog. Also they promote vaccines at there location which I found a good thing.
Response from the owner · 4 months ago
Thank you so much for trusting us with your boy we absolutely loved having him at the shop he was such a good sweet boy❤️
R
Randy Blassingame .Local Guide · 51 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Elsa got my two big stinky dogs in the following day, she also was very reasonably priced and she knew I was nervous about a new groomer that she texted me updates along the way :) very happy and will be back in 6 weeks!
Price assessment: Reasonable price
Services: Dog anal gland expression, Dog grooming
Response from the owner · 4 months ago
Thank you so much for trusting us with your fur babies!!!
M
Ms MayhemLocal Guide · 20 reviewsiTotal number of Google reviews Ms has written across all businesses on Google Maps, not just this one.
I stopped on a whim, my Pomeranian needed his first nail cut. Even though she was screaming another dog and she was nice to us she has the owner if she could cut his nails real quick and only charged me a couple bucks it's the first time anybody but me has done any kind of grooming to him she made him feel comfortable where he wouldn't be scared to come back again she' was amazing . Thank you again Elsa
Services: Dog nail trimming
C
Caroline Fernandez3 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
best groomer in the tri state area!! I trust Sandy with my girls, she truly loves dogs and shows so much care for them :) she is absolutely amazing if I could give 10 stars I would 🌟
Price assessment: Great price
Services: Dog grooming, Dog full service grooming, Dog nail trimming
C
Chris StathesLocal Guide · 22 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
