How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%38+9.2Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty75−2.5Momentum penalty38−6.2Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCOREEmerald Valley Towing
Eugene, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 89 towing services · 4.6★ from 924 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Reviews for your job
Customers hired Emerald Valley Towing for 8 kinds of job.
Emerald Valley Towing for car towing
Clear ✕All 268 Google reviews tagged “Car towing” · showing 40
Had a great experience. Aaron towed my truck and he was a pleasure talking with. Hopefully I get my truck started at home but if not, I know who im calling to take it to the mechanics. I definitely recommend emerald valley towing!
Zach with Emerald Valley Towing towed my car. He showed up and was very professional and pleasant. I would highly recommend them when you have to be towed.
The driver was so friendly and so helpful. He was on time and made the hookup quickly.He even msde sure that l did not overpay when l thought l owed more for Roadside service. I would highly reccomend Emerald Valley Towing. Thank you
Ricky was a great driver. Very courteous arrived at correct time. He did an amazing job.
They were fast, very professional and communication was spectacular. Would highly recommend these guys.
Very fast, prompt, and professional crew. I’m looking forward to working with them in the future.
They were right on point with everything. The driver personally called me to let me know their agenda and followed through. Extremely fast getting my vehicle on the truck and on its way. Great job! 👍👍👍
Great communication and very professional service once the tow truck arrived. Driver was quick and expert in his attaching my vehicle to the truck for towing. I recommend this company!
Great to work with and very friendly!
My insurance company sent Emerald Valley Towing after my car decided spontaneous combustion would be fun (my subaru caught on freaking FIRE). They were there quickly despite it being a busy holiday weekend, and were very friendly. If ever I need a tow *not* facilitated by my insurance, I know who I'm calling!
Highly recommend! Devan took such good care of getting our 66 Chevelle home when she didn’t want to go to a car show. He was communicative, respectful and professional.Truck was clean and exceeded our expectations.
You or one of your employees stole items out of my vehicle. Then I was told to lawyer up to get reimbursed or get the stuff back. I hate thieves and liars. You had your chance to fix things. I have the police report and the items were in there when it was searched. I hope you lose your OSP contract over this.
Worst experience ever. My roadside assistance put in a call to have them come tow me off the side of Beltline Hwy. They said it would be an hour. 2 hours later still no show and every time I tried to call it went straight to answering machine. Very unprofessional and I would never rely on them again!
Very nice staff. Towed my car right away. Also affordable.
Quick, efficient & great customer service!
If I could give Emerald Valley Towing 10 stars I would! My starter went out on my car in Junction City and I needed it towed to Eugene. I called Emerald Towing and they were there. They were quick to respond, professional, and just nice people. I can’t say enough good things about this company.
Was out at the cruise when my 69 Chevy quit running. Request a tow with Travlers and they said Emerald would be to get me in 90 minutes. I call there dispatch at Emerald and and told the very nice lady, what a predicament I was in everybody's trying to cruise, and we're broke down in the lane. She expedited my call…
Came quickly and was able to provide help
I was involved in a pretty serious car accident yesterday, and after my insurance called Emerald Valley Towing, Brandon showed up in under 10 minutes. I was still pretty shaken up, and his calm attitude and genuine concern really helped in that moment. He was professional, kind, and just an all-around great guy…
A+++ Service
Mike was very helpful. Thank you for the tow
Aaron definitely went above and beyond his job description to get the job done. Give this man a raise and be sure to ask for him if possible when you need Emerald valley towing services.
I recently used their service via USAA. My son needed help with his car and the guy fr Emerald Valley was outstanding. Hoping we don’t need a tow again but if we did they would be the first place we called
Today my vehicle blew the turbo. I was off of I-5 outside of creswell and needing to get the car towed home. Mike showed up 20 minutes later and got the job done perfectly. I was nervous because my vehicle is lowered and I have had my bumper damaged by a different company. He reassured me that he could do the job…
After an extremely traumatic car crash, these guys were so incredibly helpful and kind. They answered all my questions and were so patient with me. Reminded me to take my plates with me, something I would have not thought about in the mess of things. Just grateful for good people.
Chase from Emerald Valley really helped us out with our car troubles this week! He was very prompt, courteous and knowledgeable. I enjoyed working with him. Plus, he had a cool light on his hat and he told me all about it. Come for the great towing service, stay for the clip-on hat light recommendations. Or just the…
They knew what they were doing. Good service.
Private property owner who needed a car towed. Fast, friendly and careful service!
Branden is the man! He not only towed my truck in a timely fashion but was able to provide me with information on issues with my vehicle that were very helpful. Give that man a raise!
Emerald valley Towing has been our goto/first choice to call when we needed our cars towed. They are professional ,fast & very positive people. We had chase last week & he was very professional & dedicated to the company .
Friendly efficient driver.
Responsive and professional. Recommend highly.
I had a flat tire and used my roadside assistance that assigned this company to come a give me a tow. Jessie is the man to beat. Very prompt with his service as well as being a super kind and inviting man to have a conversation with. If you have an unfortunate day and have to use any of their services for your…
I wish I could remember the tow truck driver's name but he was very very helpful and very very nice and let us know what could possibly be wrong with our van. He had great suggestions. And Amber at dispatch was very helpful and very very nice. I will use emerald valley towing for all my towing needs from now on.
About as scummy, predatory, and run down as every other towing company. I don't think there is much more to say than this place will absolutely screw you over when it comes to having your vehicle towed. They have a small lot that barely fits any normal sized cars, their office is filthy. And they will charge you an…
Excellent tow; the driver even help fix what the problem was. Would use, and recommend again.
I was impressed by the professionalism from office staff to the driver.i will definitely use them for my towing services again.
The driver was phenomenal! He stayed with me until my lyft came so i was not on a dark road alone. Aaron is phenomenal!! He had to come tow my kid this morning n he towed me a month ago! Hands down best employee yall have
The driver kept me informed during the day regarding pick up time. He was actually earlier than expected and got my vehicle to the body shop in plenty of time. Many thanks.
Great people and their driver was wonderful.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 268 | — |
| Special vehicle towing | 48 | — |
| Local hauling | 25 | — |
| Battery service | 16 | — |
| Car lockouts | 6 | — |
| Tire change | 6 | — |
| Battery | 5 | — |
| Motorcycle towing | 4 | — |
