Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently highlight the professionalism, punctuality, and clear communication provided by drivers during towing and roadside assistance services. Positive feedback often notes the careful handling of vehicles and flexible scheduling, while the company maintains a high response rate to customer inquiries. However, low-star reviews cite concerns regarding unexpected storage fees, dolly charges, and instances of rude driver behavior or missing appointments.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Bar = this company · dark tick = category median.
924 Google reviews we collected
Phrases our text analysis found in 682 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 682 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He showed up and was very professional and pleasant.”
“Very unprofessional and I would never rely on them again!”
“They were fast, very professional and communication was spectacular.”
“2 hours later still no show and every time I tried to call it went straight to answering machine.”
“Did a great job fantastic professional all the way I'll recommend it for anybody I'm very happy with that very very happy very satisfied”
“And they damaged my front tire so now I have to buy new tires as well.”
“I would highly recommend them when you have to be towed.”
“Would not recommend this company leaving an unattended tow truck running with no driver nearby extreme safety concern!”
“…ice dispatcher, Amber did a great job of keeping me informed with the communication with the tow truck operator and the tow truck Arrive 45 minutes ah…”
“We called emerald valley and they told us their hourly rate upfront and their pricing is super fair.”
“Only accept cash and over charges for towing.”
“I was still pretty shaken up, and his calm attitude and genuine concern really helped in that moment.”
“This happened to multiple other people who received the same misleading information from OCF parking staff and were subsequently towed and fined in a…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Emerald Valley Towing for 8 kinds of job. Pick one to see what they paid and said.
If I could put a minus one I would. Extremely rude drivers . Never heard of a 60$ dolly fee and gee wiz 80$ storage for a car you had maybe two hours ? With your customer service and fees as bad as they are I sure hope your company goes under and I will tell everyone I can not to use you .
Had a great experience. Aaron towed my truck and he was a pleasure talking with. Hopefully I get my truck started at home but if not, I know who im calling to take it to the mechanics. I definitely recommend emerald valley towing!
Zach with Emerald Valley Towing towed my car. He showed up and was very professional and pleasant. I would highly recommend them when you have to be towed.
Did a great job fantastic professional all the way I'll recommend it for anybody I'm very happy with that very very happy very satisfied
The driver was so friendly and so helpful. He was on time and made the hookup quickly.He even msde sure that l did not overpay when l thought l owed more for Roadside service. I would highly reccomend Emerald Valley Towing. Thank you
Excellent service and very understanding and flexible even with changing delivery location. Would definitely use again.
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 268 | — |
| Special vehicle towing | 48 | — |
| Local hauling | 25 | — |
| Battery service | 16 | — |
| Car lockouts | 6 | — |
| Tire change | 6 | — |
| Battery | 5 | — |
| Motorcycle towing | 4 | — |
4.6 ★★★★★ 924 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
If I could put a minus one I would. Extremely rude drivers . Never heard of a 60$ dolly fee and gee wiz 80$ storage for a car you had maybe two hours ? With your customer service and fees as bad as they are I sure hope your company goes under and I will tell everyone I can not to use you .
Very helpful.
Thanks for your feedback! We are always here to help!
Had a great experience. Aaron towed my truck and he was a pleasure talking with. Hopefully I get my truck started at home but if not, I know who im calling to take it to the mechanics. I definitely recommend emerald valley towing!
Thanks for the review! Happy to help and we hope you get your truck started too! But if you have trouble, give us a shout!
Zach with Emerald Valley Towing towed my car. He showed up and was very professional and pleasant. I would highly recommend them when you have to be towed.
Thanks for the review Brenda. I'll make sure to pass this along to Zach. We appreciate your business and you taking the time to leave a review.
Did a great job fantastic professional all the way I'll recommend it for anybody I'm very happy with that very very happy very satisfied
George, super happy you were pleased with our service. We are glad to help and we appreciate you taking a moment to swing by to share your experience.
The driver was so friendly and so helpful. He was on time and made the hookup quickly.He even msde sure that l did not overpay when l thought l owed more for Roadside service. I would highly reccomend Emerald Valley Towing. Thank you
Glad we were able to help Rex. Integrity always is at the forefront of our minds. Always here to help. We appreciate your business and the review!
Excellent service and very understanding and flexible even with changing delivery location. Would definitely use again.
Hi Kyle. We were happy to help get your vehicle delivered safely. We appreciate you taking the time out of your day to leave us a review. Thanks! We are here to help anytime!
Aaron was awesome. Just the help we needed at just the right time. Very professional.
Thanks for the feedback Troy! We appreciate it. I'll make sure to pass this along to Aaron.
We own economy self Storage, a customer got their 26” box van stuck in the corner of facility. Emerald sent a very nice gentleman over to get them freed. First class, very reasonable,I highly recommend!
We remember that! It was definitely tricky. Glad we got it all sorted. Never a dull moment. Thanks for taking the time to leave us a review!
Ricky was a great driver. Very courteous arrived at correct time. He did an amazing job.
Thanks for taking the time our of your day to leave us a review! We appreciate it. I'll make sure I pass this along to Ricky.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
