Pest control service · Springfield, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%77+20.1Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 87Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#79 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★31 Google reviews · 2 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
$282typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Environ Pest Elimination 4.9 out of 5 based on 31 reviews, with the owner responding to ten percent of them. Customers frequently cite professional conduct, punctuality, and effective treatment for insects, rodents, bed bugs, and termites as key strengths. Many note reasonable pricing and proactive communication, including follow-up checks to ensure issues are resolved. One common criticism involves interpersonal interactions, with a low-star review describing the owner as arrogant and rude compared to competitors.
Google rating: 4.9 out of 5 from 31 reviews (97% five-star).
Reviews on this page: 31 Google reviews (28 with written comments).
Owner responses: the business replied to 10% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Environ Pest EliminationFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Environ Pest Elimination: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Environ Pest Elimination: 77/100 on this factor. Category median: 92.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Environ Pest Elimination: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Environ Pest Elimination: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Environ Pest Elimination: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
4.9of 5
5 stars3097%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
98%praise
Praise6098%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable338%
Overpriced00%
Not sure00%
$282+172% vs typical flea exterminators
Middle half of what 7 customers paid ($38–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1728%
Quality & results1321%
Would recommend1321%
Speed & response1016%
Price & value47%
Communication35%
Honesty & trust12%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Environ pest extermination was very professional and efficient.”
“James always does a great job keeping my establishment bug free at a great price.”
“I highly recommend Environ if you hVe a peat issue.”
“etc) he takes care of it within the next day or so.”
“He is reasonable in price and will be honest about things we can do on our own to additionally improve results while helping limit costs.”
“He communicates excellently, lets us know when he is there, when complete, how it went, and offers extra advice based on his decades in the business t…”
People customers mention
James5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Environ Pest Elimination for 4 kinds of job. Pick one to see what they paid and said.
CCecil1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Environ pest extermination was very professional and efficient. A family member had an infestation and Environ was able to eliminate the problem for them.
Paid $200+Reasonable priceBed bug extermination
AAshton6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I would recommend Environ to everyone! James is one of the nicest guys ever and his employees are very professional. We get monthly insect treatments at our work and there are never any bug issues. If anything happens to come up (ants, mice...etc) he takes care of it within the next day or so.
Paid $20–40Great priceCockroach extermination
KKevin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
James always does a great job keeping my establishment bug free at a great price.
Paid $20–40Great priceService not listed
AAshley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We called Environ for a pest issue in a vehicle we bought. James was prompt and professional. He got is scheduled right away and even reached out to let me know he would come to us instead of us having to drive the car to him at no extra charge. He and his team member took care of the pest issue and he made sure to…
Paid $200+Great price
AAda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
James at Environ USA is absolutely the best! He is very experienced and knowledgeable in his field. James provides thorough and discrete services for all your pest control needs! Environ USA is a company you can depend on.
Paid $200+Great priceBed bug extermination
RRae1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
James sets the gold standard for customer service! He goes above and beyond to ensure his customers are satisfied. I would recommend James 100% for all pest control needs!
Environ pest extermination was very professional and efficient. A family member had an infestation and Environ was able to eliminate the problem for them.
Price assessment: Reasonable price
Price: $200+
Services: Bed bug extermination
Pest type: Bed bugs
A
Ashton Combs6 reviewsiTotal number of Google reviews Ashton has written across all businesses on Google Maps, not just this one.
I would recommend Environ to everyone! James is one of the nicest guys ever and his employees are very professional. We get monthly insect treatments at our work and there are never any bug issues. If anything happens to come up (ants, mice...etc) he takes care of it within the next day or so.
Price assessment: Great price
Price: $20–40
Services: Cockroach extermination
Pest type: Ants, Cockroaches, Spiders
K
Kevin Hillen4 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
We called Environ for a pest issue in a vehicle we bought. James was prompt and professional. He got is scheduled right away and even reached out to let me know he would come to us instead of us having to drive the car to him at no extra charge. He and his team member took care of the pest issue and he made sure to check in several times after treatment to make sure we were good. I was impressed with his work and his customer service. I highly recommend Environ if you hVe a peat issue.
Price assessment: Great price
Price: $200+
J
Jeremiah HartLocal Guide · 5 reviewsiTotal number of Google reviews Jeremiah has written across all businesses on Google Maps, not just this one.
James at Environ USA is absolutely the best! He is very experienced and knowledgeable in his field. James provides thorough and discrete services for all your pest control needs! Environ USA is a company you can depend on.
Price assessment: Great price
Price: $200+
Services: Bed bug extermination
R
Rae Lynn Harris1 reviewiTotal number of Google reviews Rae has written across all businesses on Google Maps, not just this one.
James sets the gold standard for customer service! He goes above and beyond to ensure his customers are satisfied. I would recommend James 100% for all pest control needs!
Price assessment: Great price
Price: $200+
J
Jan Harms3 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
James and his crew did an exceptional job at my relative’s house. Each time I called with a question, he immediately answered and gave us the information we needed. They follow up several times in the weeks after the treatment to make sure that there are no live bugs. I would highly recommend Environ, James and his crew for exterminating bed bugs!
Price assessment: Reasonable price
Price: $200+
Services: Bed bug extermination
J
Jeremy Viele8 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
James always answers his phone and has worked diligently to fit my service needs into his schedule based on severity.
He communicates excellently, lets us know when he is there, when complete, how it went, and offers extra advice based on his decades in the business to help with whatever the project is. He is reasonable in price and will be honest about things we can do on our own to additionally improve results while helping limit costs. We have been using him for 10 years. Excellent customer service!