Chuck Peters4 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent place! So easy to help the planet
ERG Environmental Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty97−0.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 15 asbestos removal servicesPosition by Experts Score among all companies we track in this category. · better than 29%
4.6 ★★★★★ 90 Google reviews · 24 photos
89%five-star reviews
4.67★last 12 monthsAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
Oct 2026latest review
ERG Environmental Services at a glance
Google reviewers rate ERG Environmental Services 4.6 out of 5 based on 90 reviews, with the owner responding to 57 percent of them. Customers frequently praise the facility for its efficient drop-off process, friendly staff who assist with unloading items, and the availability of services for hazardous materials and recycling. Recurring themes highlight the convenience of the walk-in system and reasonable pricing for local residents. However, some low-star reviews criticize inconsistent communication regarding appointment requirements and unexpected billing discrepancies, including issues with minimum fees and refund delays.
- Google rating: 4.6 out of 5 from 90 reviews (89% five-star).
- Reviews on this page: 90 Google reviews (73 with written comments, 1 with photos).
- Owner responses: the business replied to 57% of reviews.
- Most recent review: October 20, 2026.
- Service: Asbestos Removal Service serving Troy, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other asbestos removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ERG Environmental Services: 71/100 on this factor. Category median: 88.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ERG Environmental Services: 60/100 on this factor. Category median: 78.B
60
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ERG Environmental Services: 97/100 on this factor. Category median: 91.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ERG Environmental Services: 100/100 on this factor. Category median: 98.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ERG Environmental Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ERG Environmental Services: 87/100 on this factor. Category median: 91.A
87
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
- 5 stars8089%
- 4 stars22%
- 3 stars11%
- 2 stars00%
- 1 star78%
Praise vs complaints
Phrases our text analysis found in 73 written reviews
- Praise7596%
- Complaints34%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price533%
- Reasonable853%
- Overpriced00%
- Not sure213%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3545%
- Quality & results1418%
- Speed & response1418%
- Price & value912%
- Would recommend34%
- Communication23%
- Honesty & trust11%
What customers talk about
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“was bringing hazardous waste in and attendant was extremely helpful.”
“Shawne is a great person to have working for your company, keep up the good work.”
“Well organized and efficient staff, plenty of parking out front.”
“They come to your car, the service is fast and reasonably priced.”
“Highly recommended.”
“I was greeted at the door by a very kind and helpful employee who explained everything and answered all my questions.”
“I liked they are super honest, warned me about a potential delay on the schedule but called me and confirmed no delays.”
People customers mention
- Livonia 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ERG Environmental Services for 5 kinds of job. Pick one to see what they paid and said.
Recent reviews
ElLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Good service- person with cart came out to the car to unload my recycle items. Simple, just note your address in their log. It took about 5 minutes.
Arlecchino6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Popped in dropped off a bloated laptop battery, so it can get taken care of safely and properly
Great price
TerryLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very friendly and helpful. They will come to your car and get your items. You just go to the door and ring the doorbell!
Britney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
It's the only place around that would take swolen batteries. Just dropped them off, no appointment, it was literally the most painless thing ever. I've been searching for a place for a long time and I'll definitely make the hour drive back here any day.
Great priceElectronic waste removal & disposal
PaulLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hazardous material drop off. Quick friendly service. Livonia residents only pay $5 for first 100lbs
Great price
VladimirLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very helpful staff. Park and ring the doorbell. The staff will remove your items and weigh them. You will be billed by the pound. Before you go to ERG, check with your city to see if they will provide you with a voucher form. If they provide one for you, it will cover the cost of the disposal fee. I had a variety…
Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hazardous waste removal & disposal | 19 | — |
| House & garage cleanouts | 6 | — |
| Electronic waste removal & disposal | 3 | — |
| Construction debris removal | 2 | — |
| Junk removal | 2 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 90 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
American Dream Estate SalesLocal Guide · 59 reviewsTotal number of Google reviews American has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place, always helpful and pleasant!!!
- Price assessment: Reasonable price
- Services: House & garage cleanouts, Hazardous waste removal & disposal, Electronic waste removal & disposal
El ZwinckoLocal Guide · 22 reviewsTotal number of Google reviews El has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service- person with cart came out to the car to unload my recycle items. Simple, just note your address in their log. It took about 5 minutes.
James Humphries13 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWell organized- staff very helpful.
Arlecchino (Archie)6 reviewsTotal number of Google reviews Arlecchino has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePopped in dropped off a bloated laptop battery, so it can get taken care of safely and properly
- Price assessment: Great price
Terry LeagaLocal Guide · 32 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly and helpful. They will come to your car and get your items. You just go to the door and ring the doorbell!
Britney Serra5 reviewsTotal number of Google reviews Britney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's the only place around that would take swolen batteries. Just dropped them off, no appointment, it was literally the most painless thing ever. I've been searching for a place for a long time and I'll definitely make the hour drive back here any day.
- Price assessment: Great price
- Services: Electronic waste removal & disposal
Estelle DuncanLocal Guide · 58 reviewsTotal number of Google reviews Estelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAble to take propane tank gir recycling. Great staff very helpful folk.
- Price assessment: Not sure
Patti BaloghLocal Guide · 16 reviewsTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful friendly staff. They come out to the car & unload what you brought.
- Price assessment: Reasonable price
- Services: Hazardous waste removal & disposal
Paul SchneiderLocal Guide · 103 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHazardous material drop off. Quick friendly service. Livonia residents only pay $5 for first 100lbs
- Price assessment: Great price
Business details
- Address: 13040 Merriman Rd, Livonia, MI 48150
- Phone: (734) 437-9650
- Website: ergenvironmental.com
- Service area: Troy, MI