General contractor · Raleigh, NC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 10 deck staining servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★125 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ERS Construction 4.9 out of 5 based on 125 reviews, with the owner responding to all feedback. Customers frequently cite professional communication, fair pricing, and punctual completion of services like deck construction, porch installations, and roof repairs. While most praise the team's reliability and quality workmanship, one low-star review criticized the customer service department for being rude when answering general inquiries.
Google rating: 4.9 out of 5 from 125 reviews (96% five-star).
Reviews on this page: 125 Google reviews (118 with written comments, 20 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 11, 2026.
Service: Deck Staining Service serving Raleigh, North Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other deck staining services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
ERS ConstructionDeck Staining Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ERS Construction: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ERS Construction: 91/100 on this factor. Category median: 95.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ERS Construction: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ERS Construction: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ERS Construction: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ERS Construction: 100/100 on this factor. Category median: 97.A
100
Bar = this company · dark tick = category median.
Star ratings
125 Google reviews we collected
4.9of 5
5 stars12096%
4 stars11%
3 stars00%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
98%praise
Praise30298%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price424%
Reasonable1376%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6421%
Speed & response5417%
Quality & results5317%
Would recommend5217%
Communication4013%
Price & value258%
Honesty & trust217%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire team at ERS was incredibly professional, reasonable, and very easy to work with.”
“The team was punctual, highly professional, and completely reliable every step of the way.”
“The contractor teams that were utilized did an incredible job with a high degree of perfection and attention to detail.”
“Terrible customer service department.”
“The whole process from initial consultation to completion was very smooth and I would definitely recommend them”
“I cannot recommend Dylan and Lyle enough.”
“They took the time to understand exactly what I wanted, offered helpful suggestions and communicated well.”
“The crew came and crush this project in a reasonable time frame - friendly and respectful throughout.”
“After seeing them walk on the deck as they were still building it we knew that not only is their work solid but they trust it.”
People customers mention
Lyle21 reviews
Dylan14 reviews
Kaz6 reviews
Emily3 reviews
Charles3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ERS Construction for 8 kinds of job. Pick one to see what they paid and said.
Forrest3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The entire team at ERS was incredibly professional, reasonable, and very easy to work with. They suggested multiple options to have our deck remodeled and screened in, all while meeting our budget and wishes. From start to finish, every step of the way was communicated to us, and we were continuously provided…
Great priceDeck installationPatio decksDeck design
Angelique7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
ERS did a wonderful job upgrading our deck and providing suggestions to complete our vision for outdoor space. The crew came and crush this project in a reasonable time frame - friendly and respectful throughout. We differently will use again when time to add another bathroom. Thank you ERS!
Deck installationDeck remodelingComposite decks
BrianLocal Guide · 85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I couldn't be happier with my new deck installation! The team was punctual, highly professional, and completely reliable every step of the way. Their pricing was fair, reasonable, and clear right from the start with no hidden surprises. Highly recommended!
Reasonable priceDeck installation
ScottLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Dylan has helped me so much over the years on so many projects ,there are too many to list.
Reasonable priceService not listed
William1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
These people are awesome, even outside of work. They were in the area finishing up some work when we lost our dog and they helped us find him and I can't thank them enough for that.
JohnLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Working with ERS Construction was a great experience from start to finish. We wanted to tear down a very old raised back deck and replace it with an enclosed 3 season room. Beginning with Kaz to start working on our idea and check on what was going to be feasible. He was quick, responsive, and diligent in his…
The entire team at ERS was incredibly professional, reasonable, and very easy to work with. They suggested multiple options to have our deck remodeled and screened in, all while meeting our budget and wishes. From start to finish, every step of the way was communicated to us, and we were continuously provided updates when applicable. The contractor teams that were utilized did an incredible job with a high degree of perfection and attention to detail. After receiving multiple quotes from their competitors in the area, I can confidently say that we made the right choice going with Lyle and his team at ERS Construction!
Price assessment: Great price
Services: Deck installation, Patio decks, Deck design, Wood deck construction
Response from the owner · a month ago
Forrest, thank you so much for this review. It means a lot to all of us at ERS. I’m glad you had a great experience every step of the way! We appreciate you, and look forward to working with you again in the future!
-Lyle Morris
Angelique Moore7 reviewsiTotal number of Google reviews Angelique has written across all businesses on Google Maps, not just this one.
ERS did a wonderful job upgrading our deck and providing suggestions to complete our vision for outdoor space. The crew came and crush this project in a reasonable time frame - friendly and respectful throughout. We differently will use again when time to add another bathroom. Thank you ERS!
I couldn't be happier with my new deck installation! The team was punctual, highly professional, and completely reliable every step of the way. Their pricing was fair, reasonable, and clear right from the start with no hidden surprises. Highly recommended!
Price assessment: Reasonable price
Services: Deck installation
Response from the owner · 3 months ago
Thanks Brian! We appreciate the great review. We certainly strive to hit these marks on every project! Thank you for the opportunity to build your new deck. We hope you enjoy it!
Scott TurkelLocal Guide · 16 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
These people are awesome, even outside of work. They were in the area finishing up some work when we lost our dog and they helped us find him and I can't thank them enough for that.
Response from the owner · 5 months ago
William! So glad Kaz and I were able to help find your dog. Way to hop in the truck and make it happen!! Absolute highlight of our day. So thankful to see you back with the pup!
John DooleyLocal Guide · 37 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Working with ERS Construction was a great experience from start to finish. We wanted to tear down a very old raised back deck and replace it with an enclosed 3 season room. Beginning with Kaz to start working on our idea and check on what was going to be feasible. He was quick, responsive, and diligent in his efforts to make sure we were fully on the same page before getting things started. Along the way Lyle and Dylan were both helpful if ever needed and jumped at any chance to help if needed. Daniel, our project manager and main contact once the construction began was constantly keepings us updated on progress, permits, timeline, and upcoming plans. They delivered an awesome final product on a very quick timeline for the scope.
Recently hired ERS for a laundry room remodel and we are very happy with the results! They took the time to understand exactly what I wanted, offered helpful suggestions and communicated well.
They got the job done quick! The whole process from initial consultation to completion was very smooth and I would definitely recommend them
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 6 months ago
Hey Jaclyn! Thank you so much for the business. You all were an absolute pleasure to work with. Thank you for trusting us with your project. Wishing you all the best!
DENISE KURTZ9 reviewsiTotal number of Google reviews DENISE has written across all businesses on Google Maps, not just this one.
I chose ERS to build my second story screened in porch and I could not be happier. Solid construction, great communication from everyone on the team, and the left no detail to chance. My porch is gorgeous!
Services: Porch construction
Response from the owner · 2 months ago
Thank you, Denise! I’m glad we pulled through for you and provided a good experience!
Denise Gallons1 reviewiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
ERS did an amazing job with my screened in porch. I had a vision for a small porch with classic Southern style and they delivered. The construction was solid and they took care of everything. They constantly communicated, used high quality materials, and offered suggestions. I could not be happier!!!
Services: Porch construction
Response from the owner · 2 months ago
Thank you, Denise! We are thrilled you are so happy! Enjoy!
Marcus Grice4 reviewsiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
They inspected our old deck and it was decided that we needed a new one for safety of us and our children and they helped us with quotes for every design we were thinking of and even offered their insights. When it came time to build the deck they kept us in the loop the whole time and the crew was super nice. After seeing them walk on the deck as they were still building it we knew that not only is their work solid but they trust it. Our kids had a blast watching them build our deck. The attention to detail that they had with the construction really stood out to us with them sanding down the handrails and rounding them so it wouldn’t be a hard corner was the cherry on top. If we ever need work again we will be calling them.
Price assessment: Great price
Services: Deck installation
Response from the owner · 8 months ago
Thank you for the wonderful review and photos, Mr. Marcus! It was a pleasure working with you. We look forward to helping you again in the future!
