Is Estes Services any good?
Our verdict: mixed — #59 of 67 HVAC contractors, better than 12%. Customers single out its track record and momentum; reliability is where it trails.
Track record — better than 95% of peers
Momentum — better than 81% of peers
Satisfaction — 16th percentile
Value — 16th percentile
Reliability — 14th percentile
Price $$$$: 41% above typical
Estes Services for a/c system repair
Clear ✕121 customers reviewed a a/c system repair job here and rated it 4.85★. Most paid $1–200 (category typical: $209–$880). For this job it ranks #51 of 57 HVAC contractors we track.
All 121 Google reviews tagged “A/C system repair” · showing 100
Been a customer of Estes for years and they always impress. Joanna might be the quickest at responding to my inquiries of any business I regularly work with. She’s the best and really appreciate her attention to detail and ability to help.
AC just stopped unexpectedly was able to call to get assistance same day. Rep came and checked out my system and did problem shooting with different possible issues. Figured out a few issues and came up with a game plan to address them. Would definitely call them again future issues.
Excellent same day experience to resolve my a/c emergency!
Ryan did an exceptional job today! I’m so grateful that he found the issue with my upstairs AC unit. Ryan is quick, professional and very knowledgeable! He even offered quotes on recommended repairs for future heating issues that may happen down the roads. I’m very satisfied with the service provided today!
Had an excellent experience with our technician, Ryan Bolson. He was professional, honest, and incredibly knowledgeable. I felt completely confident that our HVAC system was in good hands. You can really tell this is a family owned business that takes pride in their work and cares about their customers. Highly recommend!
Lee Smith was AMAZING!! He was very informative and such a cool guy. He made sure we understood what the problem was, why it was happening and gave solutions for repair. He’s a gem!!! Hold on to him.
Lee was great! Very honest and helpful.
Lee is so kind & professional! I’m very happy with the services he provided & I’ve definitely found our future HVAC guy. We definitely will be paying the yearly membership to prevent this from ever happening again that’s for sure!
Jordan came in like Superman and handled the job like a true GOAT. He was prompt, professional, respectful, spoke clearly and showed us what was the problem while fixing it with speed and execution. If even gave us some advice after fixing our drain clog problem. Then he installed a light to help kill anything…
My service today with Donovan and Hunter was exceptional. They phoned me prior to their arrival and displayed courtesy and professionalism throughout. They ensured to explain their work and reasoning to my understanding and satisfaction. They did not attempt to up sale me on any unnecessary services or purchases. Thank you so much for this great team.
Paul was an excellent technician. He diagnosed our problem and explained the situation clearly as well as our options moving forward. He was not rushed and patiently took the time to answer all of my questions.
Such great HVAC service from Mauricio! He took his time to clearly explain everything he did and was so polite! Thank you Estes for sending Mauricio!
Jonah and Blake were great! They walked through and explained everything, answering all of my questions, and left my condo in great condition.
Salim came out for our regular HVAC inspection. He was on time, courteous, and professional. He took the time to explain issues he found and answered my questions all while my dog was barking her head off! I trusted his recommendations on what to fix now and what could wait until later. He took care of the shorter…
Donovan and Hunter did a fantastic job of getting my air condition unit up and running. They arrived on time, kept me informed with all aspects of the service even confirming estimated payment before services started to avoid any surprises. Great service would definitely recommend.
Salim Was a very conscientious worker. He performed multiple tasks and did them all well. He also went to bat for me on an issue with warranty and was able to get the company to agree to continue it. Good job!
Great service. Raymond is very knowledgeable and courteous. A/C is working fine now.
Wow! Jared and Byron from Estes did exemplary work on installing my new Carrier Infinity 23 heat pump system. And they did it on Saturday of Memorial Day weekend, which was so generous and kind that I am at a loss for words. The Lennox unit that came with my house was only six years old and it failed while I was…
Did a great job. Highly recommend
We’ve had this technician multiple times now and he’s always courteous, knowledgeable, and informs us of what’s going on.
Brayden Rush is a true standout—his attention to detail and dedication made the whole experience stress-free. Thanks to him, my HVAC is running better than ever and I’m comfortable in my home again. I highly recommend Estes Services and would definitely ask for Brayden Rush by name next time. ⭐⭐⭐⭐⭐
Brayden was very clear in how he solved for my problem. He was in and out in a reasonable amount of time and fully solved my problem.
I have used Estes for many years and have always received great service. Today, I received great service, professionalism and courteousness from Jonah. Each time Jonah comes out to service my AC, he's prompt, thorough, and attentive to the problem. Thank you Estes for the many years of Great service!
Brayden serviced my house and was very knowledgeable and patient! He did an outstanding job. Thanks.
quick friendly and all around awesome .. Mr Brayden was so on point with his diagnosis that it didn't take long to fix .. now I don't know what to do with the rest of my day. thank you Mr. Brayden and thank you Estes for the quality service
Thank you Brayden for amazing services! He was very thorough.
We had Ruben and Josh for an install yesterday 5/5/26, and they were a pleasure to have in our home. They were punctual, extremely polite and professional, knowledgeable, and did a wonderful job cleaning up after the install was done. They were also very attentive to our needs, as I’m recovering from a broken leg…
Fantastic low pressure sales/work team. Would recommend to anyone.
We purchased a new AC unit from Estes almost 2 years ago and it has worked like a charm! Our old one went out in July and they came out so quickly to help us get cooled down. The customer service has been fantastic! I recommend them to everyone!
I had a great experience working with Jacob Dendy from Estes Services. He was extremely helpful in helping me choose a new heating and air unit that fit both my budget and efficiency needs. The installation was scheduled for the very next day, which was a huge plus. The technicians who came out were professional and…
Extremely satisfied with the work Fray and Chris H.of Estes did on my mother’s home. They went way above and beyond to make sure her new HVAC system was installed properly! I highly recommend them! Very satisfied customer!
My AC went out and I needed a part replaced to get it back up and running. Donovan and Hunter came out and were absolute professionals. They gave clear communication and had the job completed in the time frame they quoted. I cannot express how impressed I am with these two gentlemen. I will be recommending them and…
Tech was absolutely awesome and did a great job!
Matthew Rowland was my technician. He is very knowledgeable and has a great work ethic. He took the time to explain the service/maintenance. My A/C is blowing snowballs now lol. Thanks and I appreciate his compassion. My father passed away last Monday and he spoke kind words and treated me with so much respect and…
Very knowledgeable and professional.
Our Estes technician, RJ Collier, is great! He’s gone above and beyond on two separate occasions by putting in the time to do full due diligence, listening to our concerns and helping us figure out our entire two zone HVAC system, repairing every problem found, and explaining patiently the answers to our questions.…
Estes is a great company. They show up on time, super friendly, and watch out for you when you have elderly equipment but you're trying not replace it haha. Thanks so much Lee Smith for your help
Trevor and Q were efficient and provided good service.
Estes is the absolute best when it comes to heating and air repairs!. Our repair tech, Lee S, was very courteous, polite, and definitely professional. He called with an arrival time, and was 10 min early. He not only answered all of our questions, but was very knowledgeable and also had a few questions for us that…
Marcus and Bryan were amazing! Highly recommend using them for your next service!
Well, as I went to post another review for another recent installation, I see that I never hit “post” on this review two years ago! Oops! Had multiple services performed by Estes Services this week. Monday upstairs HVAC tune-up and diagnostic with Darryl, Friday am Upstairs A/C warranty repair with Ken and also new…
Este company sent someone out immediately after taking my information. The technician was courtesy, respectful, attentive to my concerns, and professional in his evaluation. I will definitely be recommending this company to my neighbors.
Great customer service. Sent a service request in and shortly received a call from Jennifer to help schedule an appoint appointment only three days out.
Estes is our heating/AC and plumbing service. We have been with them for 10+ years. They are great to come out as soon as they possibly can. They have professional and caring techs and office staff. I talked with James this morning abt a plumbing issue and he was very polite and friendly. He showed a caring attitude…
Jennifer was wonderful
I had my AC inspected and have apt for heating . Super nice and professional Associate who assisted me
Noah came out and repaired a cracked condensation pump. He was excellent… explained what he found wrong and repaired in excellent time. Did I mention this was a Saturday morning? Yep, even on the weekend, Estes and Noah were on point! Thank you.
Thank you for your help to update our homes' HVAC systems. From start to finish, I feel we were treated well. Laverne began with a thorough and detailed assessment of our three systems. We knew they were old and may need to be replaced. Laverne confirmed that with a comprehensive assessment. He didnt just say…
Estes Services was quick to help when our A/C quit working on a very hot day. They are very professional, friendly and efficient. I am so thankful for Ashley and Thomas for getting our home cool again!
I’ve had very good experiences regarding the HVAC service
Jennifer was very cordial and polite with scheduling my appointment. Her kindness is greatly appreciated. She explained what I will expect from the technician when he arrives.
Jered and Trevor were great. They arrived on time, were very professional and informative, and answered all of my questions
Very professional and informative! Have used them to install my new HVAC & AC, as well as fix some plumbing issues. Highly recommend.
We had some plumbing work done by another company and the plumbers broke an air conditioner line, releasing freon. Estes was called and came immediately. Coston and Tristan were here most of the day and made the tricky repair without complications. Patrick came the same day to repair a dry wall issue when the…
Mrs. Wright, Maggie, and Jonah A caring family experience thank you all ❤️
Estes continues to impress me with their quality of service. They replaced my entire HVAC system and the entire experience was outstanding. Most recently two of their technicians, Hunter and Jacob, made a service call and installed additional equipment. They were prompt, efficient, and professional. I look…
Trevor Smith is an A+++ system technician. Trevor performed routine maintenance on my 2 Carrier HVAC systems. He is thorough, professional, knowledgeable and pleasant. I highly recommend him.
Jordan was great! Very professional. He explained what was going on in a way that I could understand. Thank you!!!
We have been customers of Estes a number of year, and we were very pleased with the recent service to our AC unit by Jason and Dominic. I also want to compliment Darryl for troubleshooting the problem we were having with our AC unit. Darryl was very helpful answering all our questions. I like to thank Sam who came…
Estes was great, they provided quality service. Fray and Ruben were excellent would highly recommend them if you need heating and AC service or maintenance.
I would like to commend Jason and Dominic on a Job well done and very professional, polite and professional. Glad that these two individuals are on board with HVAC work that is due to customers who are in dire need. I also would like to commend Mr. Thomas Williams for his expertise also and Mr. Trey Wahl. But…
Estes is a fantastic company, and the tech who came today, Thomas Pepe was well informed and answered all my questions. My work was performed perfectly and his professionalism was much appreciated.
I have a four years old ac unit that has been installed and maintained by Estes, they are really good and knowledgeable. I get an automated reminder to get my inspection done and they are so good about it, I did schedule for an inspection today and I got Coston come in the afternoon (the same day) to do my…
Laphoma was great! He gave me a call when he was on the way, and showed up on time. He was very professional, worked quickly, explained everything to me, and showed me pictures of before and after. He did the work on the spot. I recommend Estes Services for their promptness and responsiveness.
Installed a ptac in our sun room and ac for the whole house.
Hunter was on time and very professional he answered all questions and I will definitely use Estes again
Fray and Ruben fixed my duct system. They were friendly and got the job done quickly and with quality workmanship.
Fonte was on time, speedy and very professional!
Professional and knowledgeable. Christian was able to fix the problem quickly and provided me with instruction so that the problem hopefully would not reoccur.
Great customer service and install from Jered and Trevor
I had to replace my HVAC unit due to age and maintenance issues. The purchase of the new HVAC unit was simple and easy. Scheduled the installation date and the team from Estes arrived first thing in the morning. Carlos, Brandyn, Jared, and Byron did great work in installing the new HVAC unit and were done around…
Thomas worked diligently to determine why the unit was not operating. He was able to identify the issue. The part was on back order so the only issue was the amount of time we had to wait for the part to arrive. Once it did Estes placed on the schedule and the repair was completed.
Carlos and Brandyn were very professional. They completed the job and was very thorough and explained everything to us. We will definitely be using them again on our other Unit. Keith and I are very satisfied customers. Thanks again Carlos and Brandyn!!!
New HVAC system installed. Installers (Marcus and Bryan) were extremely professional and courteous. Brand New wall hung heat pump was wired incorrectly from manufacturer, Collin my salesperson came out and rewired it correctly from schematic! That's going the extra mile for customer service. I wouldn't use anyone but Estes.
Estes is an Amazing Company.....Jason and Trevor showed up on time, were professional and answered all of our questions thoroughly. They did a Wonderful job.....Thank you
Marcus and Bryan worked very efficiently to get a complex AC air handler installed in a difficult location in our loft. Couldn’t be happier with the results!
I have been using Estes for approximately 10 years and have always found them to be very professional. I have used their HVAC, plumbing and electrical services over the years. Would not think of having anyone else in my house for these repairs. Brad and Brandon did a great job.
Canceled appointment same day. Would not reschedule for 3 weeks. Asked to speak w management.I have yet to hear from them.
Great experience with Collin the sales rep and the install team, Marcus and Bryan. Courteous, clean and very responsive. Marcus resolved installation issues that could have delayed the install substantially. I am very appreciative of his effort and professional exchange with the on-site maintenance staff on my behalf.
Jason & Josh were amazing! Very professional personable and knowledgeable. They installed my AC unit in no time and saved me and my family from another sleepless night during this GA heat wave. Would highly recommend them!
INSTALL NEW CARRIER HVAC Hello, Fray & Josh showed up on time with their team ready to go. They jumped right into the job, they removed all the old equipment, installed the new units, cleaned up their work area, they tested and explained everything I needed to know. I am very happy with the whole procedure. I was…
I've used Estes in the past. But, 4 years ago I had another company install a new AC unit, and I immediately regretted it. It never worked properly. I had Estes' service contract and called for appointment and expected to wait weeks. I got an appointment 2 days later. The tech was on time, very thorough with…
Brad and Brandon were phenomenal!! My unit was leaking into the return air box and was filling it up with water, needed a filter rack (filter slot was bent from previous installer and filters were getting sucked into the unit), not enough return air coming in, and supply ducts that were pinched off. So many…
Justin Hancock, sales technician with Estes Services arrived on time and discovered through a complete evaluation of my A/C system major problems that lead to my decision to replace my A/C system. Tyler and David, installation technicians with Estes Services arrived a head of schedule and proceeded to remove the…
After using Estes for servicing and repair of our AC unit, we decided to have a new unit installed. No pressure ever from any of the Estes staff, just great service each time. Today was install day for our new HVAC system and duct modification. The difference inside our home was instant once the new unit was turned…
Estes replaced my hot water heater and AC system at a fair price after multiple estimates. They were able to schedule both replacements the same day and within a few days of requesting the appointment. Both crews gave me a 20 min heads up on arrival. They were courtesy, polite, and respectful of being in my home.…
Great service as always from ESTES!
Same day service within hours of making the call. I high recommend them.
I paid over $700 to get my AC blowing cold last year which apparently was a “difficult repair” One year later and it’s not working again. They had me sign up for this bogus maintenance agreement and when the guy came out and checked my system last month it was fine. Now that its hot, I put on AC it doesn’t work once…
Chris was knowledgeable and was able to diagnose and repair the problem in about half an hour. Saved us from sweltering through an 85F day in Hotlanta! Thx, Chris!
This is a 5 star company! Our A/C unit was not throwing cool air and knowing the summer is coming up how hot this state can get. We called Estes and requested services we spoke with a very professional young man name Clay who made sure we had the best technician to come out and check our A/C Unit. Our A/C is…
I have always had really good experiences with Estes and today was no different. I had a hole in my refrigerant line that was inaccessible from the attic. Alex, Tristian, and Josh came out and spent the entire day diagnosing the issue and then pinpointing the leak. By doing such careful measuring and prep work…
Excellent experience with company. Same day service and quick response. Noah and Josh were very professional, polite, and friendly. They quickly diagnosed my AC problem and ensuring the AC and heating system was operating properly. My system is about 30 to 40 years old and they suggested possible upgrade options…
Prompt and responsive, Estes has been providing quality of service at fair cost for our three locations in GA. They are great to work with, thorough and professional. Highly recommend Estes to anyone with HVAC needs.
Estes is great. We purchased a new A/c unit for our condo from Estes that came with a warranty. Typically, I have very little faith in warranties as with a lot of companies, you have to jump through so many hoops to use the warranty. Well, we had some issues with our unit a few weeks ago and John came out the same…
they say you get what you pay for, that came true for us when we worked with Estes. Had a new AC unit installed by a different company, and let alone the unprofessionalism that the company showed, the system stopped working in just 1 day. then we contacted Estes, which we should have done earlier. It was a…
My husband and I just moved into our house in July and heard through word of mouth to use Estes for our heating/air maintenance. We called them out for maintenance and other issues we were noticing with one of our units. Justin Hancock was incredible! He was so knowledgeable, patient, and personable. He took the…
My AC unit had stopped working, so I called Estes after another company had attempted to fix the unit and was not able to find the solution. Estes made two visits - for the first visit, Estes performed an inspection but was not able to locate the problem. My boyfriend was present and took the time to look up what…
I had some serious A/C problems. Unit kept blowing fuses and A/C would shut down. Several repair guys came out (different HVAC companies), but could not fix the system. Estes (I have a service agreement with them) finally sent me Erick H. and he did an excellent repair job that no one else could figure out. It's…
Carlos and Geovani install a new HAVAC system at my home in Lawrenceville, two hard working young men. They were polite, and professional. got the job done in time. We would certainly use their services in the future. Thanks to you both. Dorothy
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Estes Services
Is Estes Services good?
Yes by most measures: 4.9★ from 5,133 Google reviews and an Experts Score of 29/100 (grade D), #59 of 67 HVAC contractors we track. 2.8% of reviews in the last two years were 1–2★ (category average 2%).
How much does Estes Services charge?
Customers reported a typical bill of $454 (middle half $161–$1.6k), 41% above the HVAC contractors median of $322.
What do customers hire Estes Services for?
Mostly HVAC system maintenance (383), install AC (229), HVAC system repair (210), a/c system maintenance (207).
Does the owner respond to complaints?
The owner replied to 73% of 1–3★ reviews (category: 63%).
