Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts

Eugene Locks And Safe Co. logo

Eugene Locks And Safe Co.

Locksmith · Eugene, OR · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%58+31.6Reliability 24%57+13.8Value 14%65+9.2Replies to reviews 7%7+0.5Momentum penalty0−10Experts Score= 45Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 67 security system installersPosition by Experts Score among all companies we track in this category. · better than 2%
4.7 ★★★★★ 132 Google reviews · 9 photos
83%five-star reviews
3.57★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$17typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (541) 689-2277Request a call backWebsite ↗

Eugene Locks And Safe Co. at a glance

Google reviewers rate Eugene Locks And Safe Co. 4.7 out of 5 based on 132 reviews, with the owner not responding to any feedback. Customers frequently praise the shop for its quick service, reasonable pricing, and helpful staff who handle various tasks like key duplication, lock repairs, and commercial security installations. However, several low-star reviews cite specific instances of perceived rudeness, incorrect key cuts, and poor communication regarding order status.

  • Google rating: 4.7 out of 5 from 132 reviews (83% five-star).
  • Reviews on this page: 132 Google reviews (95 with written comments, 2 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 24, 2026.
  • Service: Security System Installer serving Eugene, Oregon.

Data from Google, last updated November 2, 2026.

Score profile vs other security system installers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

Satisfaction58Reliability57Craft & service–Value65Momentum0Replies to reviews7Satisfaction: 58 (median 90)Reliability: 57 (median 90)Value: 65 (median 100)Momentum: 0 (median 100)Replies to reviews: 7 (median 49)
Eugene Locks And Safe Co.Security System Installers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eugene Locks And Safe Co.: 58/100 on this factor. Category median: 90.C
58
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eugene Locks And Safe Co.: 57/100 on this factor. Category median: 90.C
57
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eugene Locks And Safe Co.: 65/100 on this factor. Category median: 100.B
65
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eugene Locks And Safe Co.: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eugene Locks And Safe Co.: 7/100 on this factor. Category median: 49.F
7

Bar = this company · dark tick = category median.

Star ratings

132 Google reviews we collected

  • 5 stars11083%
  • 4 stars1411%
  • 3 stars11%
  • 2 stars11%
  • 1 star65%

Praise vs complaints

Phrases our text analysis found in 95 written reviews

  • Praise11497%
  • Complaints33%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price350%
  • Reasonable233%
  • Overpriced117%
  • Not sure00%
$17-87% vs typical security system installers

Middle half of what 5 customers paid ($5–$36) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4337%
  • Speed & response2219%
  • Quality & results1815%
  • Price & value1513%
  • Would recommend98%
  • Honesty & trust65%
  • Communication43%

What customers talk about

We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I just needed a couple keys made and they took care of it very quickly and professionally.”
    “Very rude!”
  • “Got me in super quickly, even with a lot of customers to work with.”
  • “Excellent service, quality products and great prices.”
  • “Was able to make a copy of a pretty unique key, price was very reasonable.”
  • “I could not be happier with this business and highly recommend them!”
  • “They were honest beforehand about the potential for failure using an aftermarket key from China.”
  • “The gentleman who helped me showed me what he was talking about and walked me through all my options.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Eugene Locks And Safe Co. for 1 kind of job. Pick one to see what they paid and said.

Recent priced reviews

Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Got me in super quickly, even with a lot of customers to work with. I just needed a couple keys made and they took care of it very quickly and professionally. All the keys worked perfectly.

Paid $1–20Reasonable priceBuilding key copying
denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This Sunday, October 12th, after a lovely coffee chat with a dear friend at Starbucks, I realized I locked my keys inside my car. My Progressive Road side assistance Team sent me the greatest guy from Eugene Locks and Safe Co. it was pouring down rain , dinner time and although they quoted 30 minutes , he was there…

Paid $60–80Reasonable priceCar lockouts

Jobs customers hired them for

JobReviewsCategory typical
Building key copying2—

Compare with

Photos

Customer reviews

4.7 ★★★★★ 132 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Dana Flink3 reviewsTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got me in super quickly, even with a lot of customers to work with. I just needed a couple keys made and they took care of it very quickly and professionally. All the keys worked perfectly.

  • Price assessment: Reasonable price
  • Price: $1–20
  • Services: Building key copying
Austin BrisbaneLocal Guide · 15 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Went to this place for years until one day the guy behind the counter tried charging me 25 dollars to cut a oem 97 honda accord key that I provided. Thats insane to charge that much for just a simple key cut. Y'all lost my business for good that day.

  • Price assessment: Overpriced
Steve Carrancho4 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Only place I’ll go. Top quality, excellent service

  • Price assessment: Great price
  • Price: $20–40
  • Services: Car key copying
James Acaster3 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very rude!

Ed Dwyer (Esepterra)Local Guide · 118 reviewsTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really nice people and very efficient and knowledgeable

  • Price assessment: Great price
  • Price: $1–20
  • Services: Safe lock install, open & repair, Installation, Security door locks, Electronic lock installation
denise perez6 reviewsTotal number of Google reviews denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This Sunday, October 12th, after a lovely coffee chat with a dear friend at Starbucks, I realized I locked my keys inside my car. My Progressive Road side assistance Team sent me the greatest guy from Eugene Locks and Safe Co. it was pouring down rain , dinner time and although they quoted 30 minutes , he was there in ten . Fast, courteous and professional, yet down to earth! I was so grateful. I would highly recommend this company!

  • Price assessment: Reasonable price
  • Price: $60–80
  • Services: Car lockouts
Angel RamirezLocal Guide · 455 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

been to a few other places in Eugene and Springfield to get a high security key made for a Lexus. they had a blank on the wall and made certain it would work. great service I think this will be my go to lock smith from now on

brad brockLocal Guide · 25 reviewsTotal number of Google reviews brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Reasonable and professional

7red7 reviewsTotal number of Google reviews 7red has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

$8.50 for 2 copies of 2000 ford ranger keys!!! (No FOB) definitely will be back next time I need copies of anything

Jason KernLocal Guide · 59 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were quick and able to duplicate a key that was intricate. Thank you!

Eugene Locks And Safe Co. on Google Maps →

Business details