Joe Reed3 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood people, good work ethics and professionals.
One Security
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%74+20.9Replies to reviews 8%60+4.9Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 67 security system installersPosition by Experts Score among all companies we track in this category. · better than 15%
4.7 ★★★★★ 26 Google reviews · 5 photos
85%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
38%reviews answered by the owner
Jul 2026latest review
One Security at a glance
Google reviewers rate One Security 4.7 out of 5 based on 26 reviews, with the owner responding to 38% of them. Clients frequently cite professional conduct, effective communication, and responsiveness during events, patrols, and emergency situations. Recurring themes include helpful interactions with the public and detailed reporting. However, low-star reviews indicate a pattern of criticism regarding guard training, specifically noting a lack of knowledge about local laws and appropriate enforcement boundaries.
- Google rating: 4.7 out of 5 from 26 reviews (85% five-star).
- Reviews on this page: 26 Google reviews (20 with written comments).
- Owner responses: the business replied to 38% of reviews.
- Most recent review: July 24, 2026.
- Service: Security System Installer serving Eugene, Oregon.
Data from Google, last updated November 2, 2026.
Score profile vs other security system installers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Security: 70/100 on this factor. Category median: 90.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Security: 74/100 on this factor. Category median: 90.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Security: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Security: 60/100 on this factor. Category median: 49.B
60
Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
- 5 stars2285%
- 4 stars14%
- 3 stars28%
- 2 stars00%
- 1 star14%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
- Praise2596%
- Complaints14%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude935%
- Quality & results727%
- Speed & response415%
- Communication415%
- Would recommend28%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had an interaction with one of the guards he was very nice and helpful!”
“They do an excellent job of securing the site, including dealing with really unusual location constraints and high value, fragile boats that are left…”
“Very professional, responsive and great communication.”
“…e to engage with he public on the issue but has also been such great communicators that their intervention has actually helped us build the reputation…”
“I would highly recommend them for any event requiring security”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Haley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I work at a facility where One Security is used and I am so thankful they were there when I needed them most. I was involved in a situation where I could have seriously been injured. When I yelled for help they immediately chased down and helped catch the individuals responsible and stayed with me until my husband…
Clayton2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The greatest security that I’ve had at multiple events, including the Cottage Grove Speedway and the Creswell 4th of July parade. These guys are super fantastic, they go above and beyond!
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have had One Security patrol 3 commercial properties for me going on 3-years. They are so much better than the previous security company I utilized. Very professional, responsive and great communication. I highly recommend them!
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a great experience with Nate. He help me get into my car cause I got locked out. He was very very very welcoming. Did not look down on me in any way, shape or form like most people do around here a great place to go to if you have questions and an amazing place to get help. CAR GIRL
ALocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had a great experience with One Security during our festival. They were communicative, kind and attentive to our needs. I would highly recommend them for any event requiring security
Kevin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve been relying on One Security for nightly patrols at my Eugene properties for over two years, and the improvement in security has been remarkable. Recently, I expanded their services to include 24/7 mobile patrol and on-call response. This has made a significant difference, relieving my employees and tenants…
Photos
Customer reviews
4.7 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Asher12 reviewsTotal number of Google reviews Asher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had an interaction with one of the guards he was very nice and helpful!
Response from the owner · 5 months ago
Thank you! We’re glad you had a good experience.
Haley Simmons3 reviewsTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI work at a facility where One Security is used and I am so thankful they were there when I needed them most. I was involved in a situation where I could have seriously been injured. When I yelled for help they immediately chased down and helped catch the individuals responsible and stayed with me until my husband and boss arrived along with the police. Thanks again and I'll always recommend your services.
Clayton Lockard2 reviewsTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe greatest security that I’ve had at multiple events, including the Cottage Grove Speedway and the Creswell 4th of July parade. These guys are super fantastic, they go above and beyond!
Michael Peixoto1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have used One Security for managing access to our regattas at Dexter Lake for the past 3 years. The company and all the personnel have been amazing to work with. They do an excellent job of securing the site, including dealing with really unusual location constraints and high value, fragile boats that are left all over the place. Through all of it, we have never had a problem with security after hiring One Security. I think their most valuable contribution has been in dealing with the public. Our permits are very wonky and there is often a lot of confusion around lake access that can lead to anger. One Security has not only been able to engage with he public on the issue but has also been such great communicators that their intervention has actually helped us build the reputation of our events and diffuse tensions with local users of the space. In short, their service has been nothing but amazing. We will continue to use them for all our security needs.
Kevin Jones8 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have had One Security patrol 3 commercial properties for me going on 3-years. They are so much better than the previous security company I utilized. Very professional, responsive and great communication. I highly recommend them!
Michael Thompson2 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience with Nate. He help me get into my car cause I got locked out. He was very very very welcoming. Did not look down on me in any way, shape or form like most people do around here a great place to go to if you have questions and an amazing place to get help. CAR GIRL
A NLocal Guide · 76 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a great experience with One Security during our festival. They were communicative, kind and attentive to our needs. I would highly recommend them for any event requiring security
Kevin Kline9 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been relying on One Security for nightly patrols at my Eugene properties for over two years, and the improvement in security has been remarkable. Recently, I expanded their services to include 24/7 mobile patrol and on-call response. This has made a significant difference, relieving my employees and tenants from the burden of daily property cleanup and vandalism repairs.
B T11 reviewsTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you, One Security! I want to commend your security guard for the outstanding job they did last night when interacting with an unhoused individual near Riverfront Park in Eugene. Their professionalism, compassion, and kindness truly stood out. They handled the situation with respect and care, ensuring safety while treating the individual with dignity. This is exactly how all security guards should operate, and it reflects highly on the training and values of your team. I truly appreciate the excellent service!
Business details
- Address: 800 Olive St, Eugene, OR 97401
- Phone: (541) 321-8197
- Website: onesecuritycompany.com
- Service area: Eugene, OR