Security system supplier · Eugene, OR · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%67+18.9Replies to reviews 8%100+8.2Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 67 security system installersiPosition by Experts Score among all companies we track in this category. · better than 14%
4.7★★★★★144 Google reviews · 12 photos
88%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Security Monster 4.7 out of 5 based on 144 reviews, with the owner responding to 89% of feedback. Customers frequently praise the company for professional installation of security systems, cameras, and networking, highlighting efficient service, clear communication, and reasonable pricing. Recurring criticisms in lower-rated reviews involve unreturned phone calls, missed appointments, and ongoing equipment reliability issues, including expensive repairs and connectivity problems.
Google rating: 4.7 out of 5 from 144 reviews (88% five-star).
Reviews on this page: 144 Google reviews (112 with written comments).
Owner responses: the business replied to 89% of reviews.
Most recent review: September 20, 2026.
Service: Security System Installer serving Eugene, Oregon.
Data from Google, last updated November 2, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Security MonsterSecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Security Monster: 68/100 on this factor. Category median: 90.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Security Monster: 67/100 on this factor. Category median: 90.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Security Monster: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Security Monster: 100/100 on this factor. Category median: 49.A
100
Bar = this company · dark tick = category median.
Star ratings
144 Google reviews we collected
4.7of 5
5 stars12788%
4 stars53%
3 stars21%
2 stars32%
1 star75%
Praise vs complaints
Phrases our text analysis found in 112 written reviews
95%praise
Praise18995%
Complaints95%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6030%
Speed & response4020%
Would recommend3317%
Quality & results3116%
Price & value158%
Communication116%
Honesty & trust84%
What customers talk about
We read 112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, clean, and technically knowledgeable.”
“The process was quick, the pricing was reasonable, and the system is easy to navigate and interpret.”
“I highly recommend Nat and the team at Security Monster!”
“I had an excellent experience with Security Monster.”
“Absolutely worst security company in Oregon.”
“Very competitive pricing and phenomenal workmanship.”
“Most overpriced and poorly made security system in the industry.”
“The team, as always, provided great communication during the planning phase, right before the install, during the project work on site, including trou…”
“From the moment I reached out, their team was friendly, professional, and genuinely focused on understanding my security needs.”
People customers mention
Ryan3 reviews
Alecia3 reviews
Justin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJeff5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service! We had Nat come out about a month ago to wire our new home in Springfield with CAT6, and he was fantastic. Professional, clean, and technically knowledgeable. I highly recommend Nat and the team at Security Monster!
MMolly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Chris & Trevor were AWESOME! Very knowledgable and efficient! Reaffirmed our confidence in Security Monster as a company!!!!
TTanaLocal Guide · 139 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
If you're in need of a commercial or residential security system, Security Monster is a great choice! They came out to install several cameras at a community I manage. The process was quick, the pricing was reasonable, and the system is easy to navigate and interpret. Shout out to the project manager Josey, and the…
DDavid1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We are a small security integrator that works nationally and regularly partners with strong local companies to support our customers. Security Monster has been an excellent partner for us in the Eugene area.
Whether working alongside them on local projects or referring our customers directly to their team, we’ve…
CChrisLocal Guide · 160 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
What a fantastic group! They saved our bacon on a Sunday emergency, plus the coffee is 10 stars at the office every time I go there! Great staff, definitely the go to for all our Verkada, Motorola and surveillance needs in the Eugene, and Valley area! 100/10.
JJohnLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had an excellent experience with Security Monster. From the moment I reached out, their team was friendly, professional, and genuinely focused on understanding my security needs. They took the time to walk me through different security camera and alarm system options, and helped design a solution that fits both my…
Great service! We had Nat come out about a month ago to wire our new home in Springfield with CAT6, and he was fantastic. Professional, clean, and technically knowledgeable. I highly recommend Nat and the team at Security Monster!
Response from the owner · a month ago
Thank you, Jeff! We're glad to hear you had a great experience with Nat and appreciate your recommendation. Your support means a lot to us!
M
Molly O'Hearn9 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Chris & Trevor were AWESOME! Very knowledgable and efficient! Reaffirmed our confidence in Security Monster as a company!!!!
Response from the owner · 2 months ago
Thank you, Molly! We're so glad to hear that Cris and Trevor made a positive impact and reaffirmed your confidence in Security Monster. We appreciate your support!
M
MC Mallea7 reviewsiTotal number of Google reviews MC has written across all businesses on Google Maps, not just this one.
Nathaniel was great
Professional competent and pleasant
Response from the owner · 4 months ago
Thank you! We're glad to hear that Nathaniel made such a positive impression with his professionalism and pleasant demeanor. Your feedback is appreciated!
T
Tana SLocal Guide · 139 reviewsiTotal number of Google reviews Tana has written across all businesses on Google Maps, not just this one.
If you're in need of a commercial or residential security system, Security Monster is a great choice! They came out to install several cameras at a community I manage. The process was quick, the pricing was reasonable, and the system is easy to navigate and interpret. Shout out to the project manager Josey, and the tech, Nathaniel, who were an absolute pleasure to work with!
Response from the owner · 6 months ago
Thank you, Tana! We're glad to hear that you had a positive experience with our installation process and that our team, including Josey and Nat who made it enjoyable to work together. Your feedback means a lot to us!
D
David Einsig1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We are a small security integrator that works nationally and regularly partners with strong local companies to support our customers. Security Monster has been an excellent partner for us in the Eugene area.
Whether working alongside them on local projects or referring our customers directly to their team, we’ve been very happy with both outcomes. Their technicians are professional, knowledgeable, and maintain the local licensing and compliance required to properly support security projects in Oregon.
We value the partnership and would gladly work with Security Monster again.
Response from the owner · 6 months ago
Thank you, David! We appreciate your partnership and are glad to hear that our team has been able to support your projects effectively. We're looking forward to continuing our collaboration in the future!
C
Chris TiffanyLocal Guide · 160 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
What a fantastic group! They saved our bacon on a Sunday emergency, plus the coffee is 10 stars at the office every time I go there! Great staff, definitely the go to for all our Verkada, Motorola and surveillance needs in the Eugene, and Valley area! 100/10.
Response from the owner · 8 months ago
Thank you, Chris! We appreciate your kind words and are glad we could help during your emergency. It's great to hear you enjoy the coffee and find our team helpful for your needs. Your support means a lot to us!
J
John ClarkLocal Guide · 19 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Security Monster. From the moment I reached out, their team was friendly, professional, and genuinely focused on understanding my security needs. They took the time to walk me through different security camera and alarm system options, and helped design a solution that fits both my home and budget perfectly. Installation was smooth and efficient, the technicians were respectful and knowledgeable, and they made sure everything was working before they left. I also really appreciated the 24/7 support — it gives me peace of mind knowing I can get help whenever I need it. Highly recommend them to anyone looking for reliable residential or commercial security solutions!
Response from the owner · 8 months ago
Thank you, John, for your wonderful feedback! We're glad to hear that our team was able to meet your security needs and provide a smooth installation experience. Your recommendation means a lot to us!
G
Garry Cronin3 reviewsiTotal number of Google reviews Garry has written across all businesses on Google Maps, not just this one.
I’ve worked with SM for many years now, their team is very well organized and delivers what they promise. Great company to work with.
Response from the owner · 8 months ago
Thank you, John! We appreciate your continued support and are glad to hear that you find our team organized and reliable. It's always a pleasure to work with you!
A
Armando PLocal Guide · 482 reviewsiTotal number of Google reviews Armando has written across all businesses on Google Maps, not just this one.
