Auto repair shop · Lincoln, NE · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%94+13.3Replies to reviews 7%43+3Craft & service penalty70−3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#607 of 975 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★158 Google reviews · 24 photos
95%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate European Auto Repair 4.9 out of 5 based on 158 reviews, with the owner responding to 55 percent of them. Customers frequently praise the shop for its transparent communication, fair pricing, and efficient service on European vehicles, noting that staff explain repairs clearly and maintain a comfortable waiting area. However, low-star reviews highlight a pattern of dissatisfaction regarding unresolved mechanical issues and high charges, with some customers alleging that the shop demanded competitor quotes before providing estimates or failed to fix basic problems despite significant costs.
Google rating: 4.9 out of 5 from 158 reviews (95% five-star).
Reviews on this page: 158 Google reviews (123 with written comments, 2 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: September 28, 2026.
Service: Auto Repair Shop serving Lincoln, Nebraska.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
European Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.European Auto Repair: 89/100 on this factor. Category median: 88.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.European Auto Repair: 85/100 on this factor. Category median: 85.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.European Auto Repair: 70/100 on this factor. Category median: 99.B
70
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.European Auto Repair: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.European Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.European Auto Repair: 43/100 on this factor. Category median: 60.C
43
Bar = this company · dark tick = category median.
Star ratings
158 Google reviews we collected
4.9of 5
5 stars15095%
4 stars32%
3 stars11%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
96%praise
Praise21496%
Complaints94%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price964%
Reasonable536%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4922%
Quality & results4420%
Price & value3214%
Speed & response2913%
Honesty & trust2913%
Would recommend2511%
Communication157%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“JT greeted me in the office and was friendly, attentive to my car concerns and was very effective in communication in response to my many questions.”
“The communication and explanations given alone are top notch.”
“Probably the worst experience I’ve had with a mechanic.”
“Have been fair with me on repairing my car and have done a good job.”
“My hubby is very picky when it comes to car repairs as overcharging, fix what does not need to get fixed, or make something go wrong so you need a rep…”
“Fixed an issue with the AC in my VW Golf TDI without a hitch and didn't charge me for it since the fix was fast.”
“Got an oil change there and service was excellent, very good customer service, very informative and transparent about their work.”
“That tells me this is a very shady business to stay away from.”
“Super happy with the service would recommend them to everyone.”
“…e had my car serviced by European Auto, JT and Chris were amazing at explaining what needed done and cost and time to get my car road ready again!…”
People customers mention
Tech11 reviews
Ben4 reviews
Cory4 reviews
Audi3 reviews
Cooper3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired European Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Mia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was a very pleasant experience today at European Auto Repair. . JT greeted me in the office and was friendly, attentive to my car concerns and was very effective in communication in response to my many questions. This was my first appointment with service needed and I will return. It truly made my day to know my…
Reasonable priceOil changeService not listed
owen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Got an oil change there and service was excellent, very good customer service, very informative and transparent about their work. Pricing is very good for the service they provide you. The waiting room is excellent and very comfortable. Everything was clean and JT was very knowledgeable on European cars. Will be returning!
DanLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent work. Detailed. Thorough.
I would highly recommend JT and his shop. I wanted to purchase a BMW remotely from a local Lincoln used car dealership and I had JT complete a pre-purchase inspection with some specific areas to check. He completed the inspection with my additional items and sent a detailed form…
Great priceAuto engine diagnostic
EliLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
These guys are a solid team. I have really appreciated not only their expertise when discussing repairs and maitenance but the overall experience. I am really happy with their work, and will be a returning customer.
I highly recommend Eupean auto repair.
Reasonable priceService not listed
Fedor3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
An absolutely excellent repair shop. Fixed an issue with the AC in my VW Golf TDI without a hitch and didn't charge me for it since the fix was fast. Good, honest people run this place.
Eric8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Was in a huge hurry, and JT got me in with no issues. Super happy with the service would recommend them to everyone.
It was a very pleasant experience today at European Auto Repair. . JT greeted me in the office and was friendly, attentive to my car concerns and was very effective in communication in response to my many questions. This was my first appointment with service needed and I will return. It truly made my day to know my car will
be in good hands at European Auto Repair.
Price assessment: Reasonable price
Services: Oil change, Service not listed
owen lin1 reviewiTotal number of Google reviews owen has written across all businesses on Google Maps, not just this one.
Got an oil change there and service was excellent, very good customer service, very informative and transparent about their work. Pricing is very good for the service they provide you. The waiting room is excellent and very comfortable. Everything was clean and JT was very knowledgeable on European cars. Will be returning!
Earl Dean2 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Excellent work. Detailed. Thorough.
I would highly recommend JT and his shop. I wanted to purchase a BMW remotely from a local Lincoln used car dealership and I had JT complete a pre-purchase inspection with some specific areas to check. He completed the inspection with my additional items and sent a detailed form with photos and any issues identified. I purchased the car and could not be happier with the experience. Thanks JT!
Price assessment: Great price
Services: Auto engine diagnostic
Rick Sticka5 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
These guys are a solid team. I have really appreciated not only their expertise when discussing repairs and maitenance but the overall experience. I am really happy with their work, and will be a returning customer.
I highly recommend Eupean auto repair.
Price assessment: Reasonable price
Services: Service not listed
Fedor Karmanov3 reviewsiTotal number of Google reviews Fedor has written across all businesses on Google Maps, not just this one.
An absolutely excellent repair shop. Fixed an issue with the AC in my VW Golf TDI without a hitch and didn't charge me for it since the fix was fast. Good, honest people run this place.
Eric Hancock8 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
