Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts
Google reviewers rate European Wax Center in Troy, NY, 4.8 out of 5 based on 1577 reviews, with the owner responding to 63% of them. Customers frequently praise the staff for being friendly, professional, and efficient, noting that the environment is clean and the service helps them feel comfortable during Brazilian, bikini, and eyebrow waxing appointments. However, some lower-rated reviews criticize the results for leaving hair behind or creating uneven shapes, while others mention dissatisfaction with the policy of charging a fee for late cancellations.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Bar = this company · dark tick = category median.
1,577 Google reviews we collected
Phrases our text analysis found in 1,241 written reviews
How often each topic comes up in the written reviews
We read 1,241 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was my first time with her and she was very kind and personable!”
“She took her next client not caring how I felt or how she left a lot of hair on my Brazilian directing me to speak to the manager for another provider…”
“I recently had an appointment with Yanee at EWC and she did a fantastic job!”
“The waxer was not thorough, and once I got home I noticed a significant amount of hair had been left behind.”
“Shoutout to Dana - good wax, quick, efficient, and a good conversationalist to keep me distracted!”
“I highly recommend her to anyone looking for an excellent waxing experience.”
“I would strongly recommend going elsewhere if you value your eyebrows and your money.”
“She was very easy to talk to and made me comfortable the whole time!”
“I’m a guy and this was my first time doing something like this but it was worth it.”
“…girl but when I got home I had had wax still in my Brazilian I had to rip off myself no one who checked me out asked how it went I tipped her well ove…”
“You can tell she genuinely cares about her clients and takes pride in what she does.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired European Wax Center for 8 kinds of job. Pick one to see what they paid and said.
I recently had an appointment with Yanee at EWC and she did a fantastic job! It was my first time with her and she was very kind and personable! I will definitely go back to her again!
I had an amazing waxing experience! My aesthetician was professional, friendly, and made me feel comfortable throughout the entire appointment. She was gentle, attentive to detail, and took her time to ensure everything was done perfectly. The service was clean, relaxing, and exceeded my expectations. I truly…
Shoutout to Dana - good wax, quick, efficient, and a good conversationalist to keep me distracted!
Saydi is efficient, professional, knowledgable, but most importantly she’s hospitable and amicable. I always make it a point to book with Saydi
I absolutely love Yanee! She is professional, proficient, and truly amazing at what she does. She makes the entire Brazilian waxing experience comfortable and worthwhile. Her attention to detail, expertise, and welcoming personality make all the difference. I highly recommend her to anyone looking for an exceptional waxing experience!
Absolutely AMAZING experience! I had a wax with Yanee, and she was incredible from start to finish. She was professional, gentle, welcoming, and made me feel completely comfortable throughout the entire appointment. You can tell she genuinely cares about her clients and takes pride in what she does. The results…
| Job | Reviews | Category typical |
|---|---|---|
| Brazilian waxing | 91 | $48–$66 |
| Bikini waxing | 59 | — |
| Eyebrow waxing | 42 | — |
| Body waxing | 37 | — |
| Waxing | 33 | $63–$76 |
| Leg hair removal | 21 | — |
| Underarm hair removal | 19 | — |
| Intimate area hair waxing | 12 | — |
4.8 ★★★★★ 1,577 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Aly was awesome we talked and laugh and made it less tense
Hi Dee, we're happy to hear Tasha's awesome service and engaging conversation made your experience less tense. We look forward to your next visit!
I recently had an appointment with Yanee at EWC and she did a fantastic job! It was my first time with her and she was very kind and personable! I will definitely go back to her again!
Hi Pamela! We're happy to hear Yanee's kind and personable service made your first appointment fantastic. We look forward to seeing you again soon!
I had an amazing waxing experience! My aesthetician was professional, friendly, and made me feel comfortable throughout the entire appointment. She was gentle, attentive to detail, and took her time to ensure everything was done perfectly. The service was clean, relaxing, and exceeded my expectations. I truly appreciated her care and professionalism, and I left feeling smooth, confident, and satisfied with my results. I highly recommend her to anyone looking for an excellent waxing experience. I will definitely be coming back! 💕
We're happy to hear your aesthetician's professional and attentive service exceeded your expectations and made you feel smooth and confident. We look forward to seeing you again soon!
Friendly professional service!!
Hi Darlene! Thanks for reaching out to us. We’re delighted to hear you had a great experience at our center—and we look forward to providing you with many, many more. Stay gorgeous!
Shoutout to Dana - good wax, quick, efficient, and a good conversationalist to keep me distracted!
Saydi is efficient, professional, knowledgable, but most importantly she’s hospitable and amicable. I always make it a point to book with Saydi
We're happy to hear Saydi's efficient and hospitable service makes your visits enjoyable. We look forward to seeing you again soon!
I absolutely love Yanee! She is professional, proficient, and truly amazing at what she does. She makes the entire Brazilian waxing experience comfortable and worthwhile. Her attention to detail, expertise, and welcoming personality make all the difference. I highly recommend her to anyone looking for an exceptional waxing experience!
We're happy to hear Yanee's professional and proficient service made your Brazilian waxing experience comfortable and worthwhile. We look forward to seeing you again soon!
Absolutely AMAZING experience! I had a wax with Yanee, and she was incredible from start to finish. She was professional, gentle, welcoming, and made me feel completely comfortable throughout the entire appointment. You can tell she genuinely cares about her clients and takes pride in what she does. The results were PERFECT! She paid attention to every detail, took her time, and made sure everything was done properly. Honestly, she deserves to be recognized because she is THAT good at what she does. If you’re looking for someone who knows what they’re doing and will make you feel comfortable while giving you amazing results, BOOK WITH HER! ✨
Allyse at the Latham location is the best. I have been doing these services for many many years with different providers. She is the top one, the best
Hi Anila! We really appreciate the time you took to give us your feedback. Its guests like you who help us grow and stay at the top of our waxing game!
Bri is the best! She knows what she’s doing and is very personable. She always makes me feel comfortable and I leave in a good mood.
Hi Allison! We really appreciate the time you took to give us your feedback. Its guests like you who help us grow and stay at the top of our waxing game!
Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts
