Pest control service · Bayonne, NJ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 63 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★1,022 Google reviews · 24 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$73typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Excel Pest Services 4.9 out of 5 based on 1022 reviews, with the owner responding to 84 percent of comments. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding pest treatments like rodent control and insect removal. However, low-star reviews highlight significant issues with office staff, citing poor scheduling, billing errors, and a lack of communication when appointments are missed or canceled.
Google rating: 4.9 out of 5 from 1,022 reviews (97% five-star).
Reviews on this page: 1,022 Google reviews (950 with written comments, 5 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 24, 2026.
Service: Cockroach Control serving Bayonne, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Excel Pest ServicesCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Excel Pest Services: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Excel Pest Services: 96/100 on this factor. Category median: 94.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Excel Pest Services: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Excel Pest Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Excel Pest Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Excel Pest Services: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,022 Google reviews we collected
4.9of 5
5 stars98897%
4 stars252%
3 stars00%
2 stars20%
1 star71%
Praise vs complaints
Phrases our text analysis found in 950 written reviews
99%praise
Praise1,36099%
Complaints191%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3832%
Reasonable5647%
Overpriced11%
Not sure2420%
$73-38% vs typical cockroach control
Middle half of what 43 customers paid ($45–$162) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude48735%
Quality & results37827%
Speed & response17613%
Would recommend14711%
Communication14410%
Honesty & trust252%
Price & value222%
What customers talk about
We read 950 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris Kosinski was very helpful and identified the areas of concern for the apartment.”
“Michelle was rude and purposely declined to resolve our issue.”
“Christopher Kosinski Great Technician wonderful person excellent service all areas covered pest free”
“They have become the embodiment of a terrible company.”
“Chris Kosinski, great communicator, showed up on time, great service, and wore shoe covers.”
“I highly recommend him to take care of your home or business what a pleasure to have met him.”
“…about that and still waiting for them to call me back, really I don’t recommend this company…”
“It was communicated well with us explaining things changed.”
“No communication with the company on our needs in our home.”
“I would definitely recommend Marc to anyone needing fast and reliable service!”
“Chris offered me a variety of packages that were affordable.”
“If you enjoy getting frustrated and trying to get ripped off, use these guys, otherwise go elsewhere.”
People customers mention
Kosinski95 reviews
Wilson88 reviews
Johnson19 reviews
Porto17 reviews
Lopez15 reviews
James12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Excel Pest Services for 8 kinds of job. Pick one to see what they paid and said.
Prestina5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
CHRIS KOSINSKI - GREAT RESPONSE TIME, AND PROVIDED GREAT FEEDBACK FOR RESOLUTION.
Paid $40–60
Omi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
James Wilson took his time to explain the service and what he did for the home. Very professional & courteous. Thank you.
Paid $60–80Reasonable priceGeneral pest inspection
Timothy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Duwaun was excellent. He worked fast, targeted the areas we were most concerned with, made helpful suggestions, and was professional and polite.
Paid $120–140Great priceHornet & wasp exterminationRodent exterminationSpider extermination
Josh10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chris Kosinski was very professional and thorough and answered all my questions and gave me detailed instructions on how to maintain the home to avoid future pests and treated all areas. Immaculate five star service
Paid $20–40Great priceHome inspectionGeneral pest inspectionCockroach extermination
RoseanneLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The business I work for uses Excel Pest Services for monthly maintenance of the building. I am also an Excel customer at my home and had good experiences so I suggested them when it was needed. I can say every technician and office person that I deal with are professional and very efficient at their jobs.
This…
Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
Brady4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Blake went above and beyond to make sure I was happy with my visit. Great service today.
Christopher Kosinski Great Technician wonderful person excellent service all areas covered pest free
Response from the owner · a day ago
Hi Al-Salaam,
Christopher will be thrilled to know his thorough work covering every area made such a difference for you. It takes a special kind of technician to combine excellent service with being a genuinely wonderful person, and that is exactly what we strive for. We will make sure to pass your kind words along to the team.
Kind Regards,
The Excel Team
Dymin mann1 reviewiTotal number of Google reviews Dymin has written across all businesses on Google Maps, not just this one.
Hi Dymin,
Thank you for giving a shoutout to Chris Kosinski — we're proud to have him on our team! We will be sure to let him know his work was recognized.
Kind Regards,
The Excel Team
Yuri RosadoLocal Guide · 12 reviewsiTotal number of Google reviews Yuri has written across all businesses on Google Maps, not just this one.
Hi Yuri,
Chris Kosinski really does set the bar high, both with his skill and his kindness, so thank you for pointing that out! We'll be sure he knows how much you appreciated his work.
Kind Regards,
The Excel Team
Beth Schwartz10 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
James Wilson checked all of the pest stations before the cold. Very professional and polite.
Services: Home inspection, Rodent extermination
Pest type: Rodents
Response from the owner · 2 days ago
Hi Beth,
James Wilson sounds like he took real care making sure every pest station was checked before the cold weather hit — that kind of thoroughness is exactly what we strive for. Thank you for noting how professional and polite he was during the visit. We will make sure to pass your kind words along to the team.
Kind Regards,
The Excel Team
Mary Richardson1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
James Wilson-EXCELLENT & very thorough!!
Explains every thing!
Response from the owner · 2 days ago
Hi Mary,
James sounds like he truly went above and beyond, taking the time to explain everything so thoroughly! We will be sure to let him know his excellent work did not go unnoticed. Really means a lot — thank you!
Kind Regards,
The Excel Team
Davonn Boyd5 reviewsiTotal number of Google reviews Davonn has written across all businesses on Google Maps, not just this one.
Leonard it's been doing a really good job with our store in manhattan-bagel-summit nj thank you so much Leonard.
Response from the owner · 4 days ago
Hi Fernanda,
Leonard will be thrilled to know his work at your Manhattan Bagel in Summit is so appreciated! Taking care of your store is exactly what we aim for, and we will be sure to let him know how happy you are. We truly appreciate your support!
Kind Regards,
The Excel Team
Adelia Rojas4 reviewsiTotal number of Google reviews Adelia has written across all businesses on Google Maps, not just this one.
Chris Kosinski, great communicator, showed up on time, great service, and wore shoe covers. Great guy over all.
Services: Rodent extermination, General pest inspection, Bug & insect extermination
Response from the owner · 5 days ago
Hi Adelia,
Chris really does set the bar high — punctual, communicative, and that extra touch of wearing shoe covers shows how much he respects your home. We will make sure he knows how much you appreciated it. Really means a lot — thank you!
Kind Regards,
The Excel Team
janine coletta4 reviewsiTotal number of Google reviews janine has written across all businesses on Google Maps, not just this one.
Hi Janine,
James showing up on time with a huge smile and taking the time to answer all your questions is exactly the kind of service we strive for. We will be sure to let him know how much it was appreciated. Really means a lot — thank you!
Kind Regards,
The Excel Team
Amanda Aymar16 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Chris Kosinski was very helpful and identified the areas of concern for the apartment. Knows that the apt needs monthly maintenance and special attention due to dumpster proximity.
Response from the owner · 6 days ago
Hi Amanda,
Chris really knows his stuff, and we appreciate him taking the time to pinpoint those problem areas tied to the dumpster proximity. Monthly maintenance makes all the difference in situations like yours, and we are glad he set that expectation clearly from the start. We will make sure to pass your kind words along to the team.
Kind Regards,
The Excel Team
