Physical therapy clinic · Old Tappan, NJ · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%99+30.5Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 19 treadmill repair servicesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★113 Google reviews · 10 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the clinic 5/5 based on 113 reviews, noting the owner replies to 96% of feedback. Patients describe the staff as knowledgeable, friendly, and professional, frequently citing personalized treatment plans for issues like knee replacements and back pain. Recurring themes include punctuality, thorough communication, and a welcoming atmosphere that helps patients regain mobility. No common criticisms appear in the provided excerpts, which consistently highlight positive experiences and effective care.
Google rating: 5.0 out of 5 from 113 reviews (98% five-star).
Reviews on this page: 113 Google reviews (86 with written comments, 1 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 15, 2026.
Service: Treadmill Repair Service serving Old Tappan, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other treadmill repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Excel Physical TherapyTreadmill Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Excel Physical Therapy: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Excel Physical Therapy: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Excel Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 54.–
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Bar = this company · dark tick = category median.
Star ratings
113 Google reviews we collected
5.0of 5
5 stars11198%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
98%praise
Praise11298%
Complaints22%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude5952%
Would recommend2219%
Quality & results1614%
Speed & response98%
Honesty & trust65%
Communication22%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have a staff that is very knowledgeable of your needs and is a very friendly atmosphere for Physical Therapy I highly recommend for your PT needs”
“I can only say good things about Excel PT in Old Tappan and I highly recommend it.”
“I had both knee replacements Excell in Old Tappan did an exceptionally fantastic job getting me back to normal.”
“Aliya was knowledgeable, caring and efficient, besides being very sweet.”
“Evan is an outstanding PT—knowledgeable, encouraging, and genuinely caring!”
“Each appointment is thoughtfully tailored to my needs, and he and his wonderful staff always take the time to explain the "why" behind every exercise.”
People customers mention
Evan14 reviews
Sam5 reviews
Sydney5 reviews
John5 reviews
Jen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJames1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had both knee replacements Excell in Old Tappan did an exceptionally fantastic job getting me back to normal. They have a staff that is very knowledgeable of your needs and is a very friendly atmosphere for Physical Therapy I highly recommend for your PT needs
AAlexey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was recovering from a broken foot. I liked everything: the atmosphere and the staff. Qualified staff, convenient location.
DDanny'sLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The overall experience was pleasant.Was given some great exercises to help with my situation.
AAnn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I can only say good things about Excel PT in Old Tappan and I highly recommend it. I had a total knee replacement. Evan was my primary PT. I credit him with my positive outcome. He was very knowledgeable and calmed my nerves during my recovery. He kept evaluating my progress and changed my exercises accordingly.…
KKatelyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I have been working with Dr. Jennifer Luby and the whole team at Excel for the past few months, and I am thoroughly impressed by how effective the treatments have been. Every exercise was catered to my needs (confirmed by my prescribing doctor) and sticking to a strict regimen twice a week with Dr. Luby has made a…
JJOELocal Guide · 97 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Thanks to Evan and Jen for being the best therapists for my issue. I am doing so well thanks to their outstanding care, professionalism and all around concern. I am so grateful...
I had both knee replacements Excell in Old Tappan did an exceptionally fantastic job getting me back to normal. They have a staff that is very knowledgeable of your needs and is a very friendly atmosphere for Physical Therapy I highly recommend for your PT needs
Response from the owner · 3 weeks ago
We're thrilled you had such a positive experience, thank you! - The team at Excel Physical Therapy - Old Tappan
A
Alexey Smychagin1 reviewiTotal number of Google reviews Alexey has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to share this review, it means so much! - The team at Excel Physical Therapy - Old Tappan
D
Danny's Luxury Cruise VacationsLocal Guide · 13 reviewsiTotal number of Google reviews Danny's has written across all businesses on Google Maps, not just this one.
I can only say good things about Excel PT in Old Tappan and I highly recommend it. I had a total knee replacement. Evan was my primary PT. I credit him with my positive outcome. He was very knowledgeable and calmed my nerves during my recovery. He kept evaluating my progress and changed my exercises accordingly.
There is a nice camaraderie at excel. It made my time there nicer. It was a welcomed escape from being trapped at home during a particularly difficult winter. Excel runs on time. The support staff were very nice and helpful. Liz and Jacob were great. Denise was very helpful with scheduling. Honestly everyone there is wonderful. I am very grateful to Evan and Excel.
Response from the owner · 6 months ago
Thank you so much for sharing your thoughts, we appreciate you! - The team at Excel Physical Therapy - Old Tappan
