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Expedited Service LLC

Exercise equipment store · Old Tappan, NJ · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%93+28.6Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 19 treadmill repair servicesPosition by Experts Score among all companies we track in this category. · better than 72%
4.9 ★★★★★ 77 Google reviews · 9 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Mar 2026latest review

Expedited Service LLC at a glance

Google reviewers rate Expedited Service LLC 4.9 out of 5 based on 77 reviews, with the owner responding to only one percent of them. Customers frequently praise the technicians for their punctuality, professional communication, and thorough explanations regarding equipment maintenance. Recurring themes highlight reasonable pricing and the willingness to travel to service various types of fitness machines. One low-star review criticized a misdiagnosis that led to an inflated estimate for parts, though the majority of feedback remains positive regarding the overall service experience.

  • Google rating: 4.9 out of 5 from 77 reviews (99% five-star).
  • Reviews on this page: 77 Google reviews (76 with written comments).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: March 5, 2026.
  • Service: Treadmill Repair Service serving Old Tappan, New Jersey.

Data from Google, last updated October 28, 2026.

Score profile vs other treadmill repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction97Reliability93Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 97 (median 92)Reliability: 93 (median 91)Momentum: 100 (median 100)
Expedited Service LLCTreadmill Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Expedited Service LLC: 97/100 on this factor. Category median: 92.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Expedited Service LLC: 93/100 on this factor. Category median: 91.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Expedited Service LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 54.–
–

Bar = this company · dark tick = category median.

Star ratings

77 Google reviews we collected

  • 5 stars7699%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 76 written reviews

  • Praise16798%
  • Complaints32%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5130%
  • Speed & response3018%
  • Would recommend2615%
  • Quality & results2213%
  • Communication1710%
  • Price & value169%
  • Honesty & trust85%

What customers talk about

We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The company personnel were professional - from initial contact to the repairman.”
  • “Prompt, precise, very knowledgeable shared all the ins and outs which was super helpful.”
  • “I highly, highly recommend using his company for any servicing needs for your fitness equipment.”
  • “I want to express my sincere appreciation for the exceptional service provided by Expedited Service LLC.”
  • “He took the time to explain the issue with my equipment and offered a solution that was both effective and cost-efficient.”
  • “Technician was on-time, fast, efficient and the cost to fix my treadmill was fair and reasonable.”
  • “Transparent pricing and a commitment to excellence make them the best choice for any fitness center's repair needs.”

People customers mention

  • Steve 16 reviews
  • John 13 reviews
  • Precor 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

RobertLocal Guide · 455 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

While I ended up able to fix my elliptical on my own. Steve was extremely friendly and helpful. When it breaks, I know who I’m gonna call for sure. Thanks again, Steve.

RLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wow, not sure even where to begin. We called to see if they service our area which unfortunately they do not. Steve was a gentleman beyond measure, He gave so much advice and tips, even though he cannot help us. I highly, highly recommend using his company for any servicing needs for your fitness equipment.

Gail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The company personnel were professional - from initial contact to the repairman. Everything went smoothly. The repairmen are very knowledgeable and competent, and take the extra time to clean & lube your equipment. Pricing is reasonable. I highly recommend!

MichaelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Prompt, precise, very knowledgeable shared all the ins and outs which was super helpful. Treadmill feels brand new. HIGHLY recommend expedited services. Thank you!

Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Tech came within the promised window and repaired the equipment quickly. Would definitely use them again.

Debbie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excellent company. Steve and John are so pleasant and easy to deal with. They are both so knowledgeable about all gym equipment. John was able to fix my elliptical trainer. They both explain everything so thoroughly. I would use them again and recommend them to others. Thanks for your help and guidance, Steve and John.

Photos

Customer reviews

4.9 ★★★★★ 77 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Robert HauckLocal Guide · 455 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

While I ended up able to fix my elliptical on my own. Steve was extremely friendly and helpful. When it breaks, I know who I’m gonna call for sure. Thanks again, Steve.

R CLocal Guide · 43 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow, not sure even where to begin. We called to see if they service our area which unfortunately they do not. Steve was a gentleman beyond measure, He gave so much advice and tips, even though he cannot help us. I highly, highly recommend using his company for any servicing needs for your fitness equipment.

Gail Smith4 reviewsTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The company personnel were professional - from initial contact to the repairman. Everything went smoothly. The repairmen are very knowledgeable and competent, and take the extra time to clean & lube your equipment. Pricing is reasonable. I highly recommend!

Michael FormisanoLocal Guide · 13 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Prompt, precise, very knowledgeable shared all the ins and outs which was super helpful. Treadmill feels brand new. HIGHLY recommend expedited services. Thank you!

Michael Malagold8 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tech came within the promised window and repaired the equipment quickly. Would definitely use them again.

Debbie Regis12 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent company. Steve and John are so pleasant and easy to deal with. They are both so knowledgeable about all gym equipment. John was able to fix my elliptical trainer. They both explain everything so thoroughly. I would use them again and recommend them to others. Thanks for your help and guidance, Steve and John.

Baktha Kumar1 reviewTotal number of Google reviews Baktha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

John the tech was very professional, courtious, pleasant, canme on time, did follow up call to make sure the treadmill he repaired worked well. My wife and I were very happy with his service. Thank you

Andrei10 reviewsTotal number of Google reviews Andrei has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick and speedy repair. Plus also informed me on how to better care for the elliptical and treadmill.

Tabee Info1 reviewTotal number of Google reviews Tabee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I want to express my sincere appreciation for the exceptional service provided by Expedited Service LLC. The repair of my gym equipment, particularly my treadmill, was handled with the utmost professionalism and expertise.

Tech Bulletin1 reviewTotal number of Google reviews Tech has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am extremely satisfied with the professional service provided by Expedited Service LLC for my gym equipment repair. Their team exhibited a high level of expertise and professionalism in fixing my treadmill. From start to finish, the service was prompt, efficient, and delivered with utmost skill.

Expedited Service LLC on Google Maps →

Business details