Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently cite fair pricing, punctual installation crews, and clear communication as key positives for this family-owned flooring store. Services include carpet, tile, hardwood, and vinyl replacement, with staff often noted for responsiveness and helpful product selection. However, some lower-rated reviews describe installation errors such as improper tile alignment and unfinished details, along with complaints about delayed scheduling and limited follow-up support for minor post-installation issues.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
126 Google reviews we collected
Phrases our text analysis found in 117 written reviews
How often each topic comes up in the written reviews
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“whom was professional, helpful, and easy to communicate with.”
“Had a great experience working with Expert Flooring Services!”
“Some of our furniture was damaged slightly but not a huge deal.”
“Let me tell you, the crew arrived on time, were professional, courteous and hardworking!”
“We would absolutely use them again for future projects and wouldn’t hesitate to recommend them to anyone looking for quality tile work.”
“I initially chose to hire them to replace flooring in our rental because they were the most reasonably priced, but I could not be happier with the result!”
“The communication was excellent from start to finish, and the carpet installation looks fantastic.”
“Gordon was friendly, knowledgeable, and transparent when it came to replacing our old peel and stick vinyl flooring.”
praise complaint · found by our text analysis, Google review wording unchanged.
We had an absolutely spectacular experience with Gilbert and his son. I initially chose to hire them to replace flooring in our rental because they were the most reasonably priced, but I could not be happier with the result! You can tell they really care about their clients, as a family owned business, and the results were impeccable.
Had a great experience working with Expert Flooring Services! Gilbert made the entire process simple, easy, and stress-free. The communication was excellent from start to finish, and the carpet installation looks fantastic. Highly recommend them!
Expert Flooring replaced the carpet in our three bedrooms this week. The floors look so beautiful and walking on the carpet is like walking on a cloud. I couldn't help but smile when I got out of bed and stepped on the carpet the first morning. Gilbert Jr. was great to work with and provided expert advice. Jose…
I had a very disappointing experience with this company from start to finish. After spending $7,000, the tile installation has multiple issues, several tiles dip down at the ends because they were not installed properly. One tile was even placed in the wrong direction!!! Additionally, the underlayment mixture was…
I couldn’t be happier with the work Expert Flooring did! My wood floors turned out absolutely amazing and completely transformed my home. The crew showed up on time every day, came ready to work, and their attention to detail was outstanding. They were professional, hardworking, and made sure everything was done…
Gordon was friendly, knowledgeable, and transparent when it came to replacing our old peel and stick vinyl flooring. Max and his group, who installed the floors, were always on time and called ahead before coming over. They worked quickly and carefully and did an awesome job wrapping everything up. Best experience…
4.8 ★★★★★ 126 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great family owned business. Great pricing and quality work.
Thank you Mark for this post! We strive to bring quality flooring & the best customer service to New Braunfels and surrounding areas!! We are blessed to have customers like you & we appreciate your trust!!!
We had an absolutely spectacular experience with Gilbert and his son. I initially chose to hire them to replace flooring in our rental because they were the most reasonably priced, but I could not be happier with the result! You can tell they really care about their clients, as a family owned business, and the results were impeccable.
Sarah, we are happy to have helped you with your project! Reading this is so satisfying and helps us to keep moving forward & in a positive direction. Thank you for letting our community & us know about your experience! It helps us out tremendously!!
Had a great experience working with Expert Flooring Services! Gilbert made the entire process simple, easy, and stress-free. The communication was excellent from start to finish, and the carpet installation looks fantastic. Highly recommend them!
Thank you so much for this great compliment and feedback! We aim to please and it looks we are making a huge difference in our community one floor at a time. God bless!
Expert Flooring replaced the carpet in our three bedrooms this week. The floors look so beautiful and walking on the carpet is like walking on a cloud. I couldn't help but smile when I got out of bed and stepped on the carpet the first morning. Gilbert Jr. was great to work with and provided expert advice. Jose Villa and his installers took great care when moving the furniture in and out of the rooms. Overall, we are very pleased with the end result.
Excellent, we are humbled to read this. We try hard with every customer and appreciate these kinds of words of encouragement!
I had a very disappointing experience with this company from start to finish. After spending $7,000, the tile installation has multiple issues, several tiles dip down at the ends because they were not installed properly. One tile was even placed in the wrong direction!!! Additionally, the underlayment mixture was applied hastily and got onto my newly painted walls. When I brought these issues to Gilbert's attention, the company refused to offer a fix. Another professional contractor evaluated the work and stated that the entire installation needs to be redone to correct the errors. Unfortunately, I cannot recommend their services
We sincerly apologize for this and the disappointment. We are not a perfect company by any means but I would like to remind you that you do have a 12-month written warranty with our company and we are happy to revisit this situation and try and make it right in any way possible. Please contact our office and ask for Gilbert Sr. I am glad to help! Thank you!
We had such a wonderful experience from start to finish! We hired them to install our kitchen backsplash, and we truly could not be happier with how it turned out. The finished product is absolutely beautiful and completely transformed our kitchen! We worked closely with Gilbert Jr. whom was professional, helpful, and easy to communicate with. He was so patient with us while we sampled tiles and understood exactly what we were looking for. He even went above and beyond to meet me in a parking lot after I forgot to pick up the grout samples so I wouldn’t have to turn around and come back. Exceptional service!!! Our installer did an exceptional job and paid so much attention to the little details. Everything was done beautifully, and you can tell he really took pride in his work. We especially appreciated that he listened to what we wanted and made sure we were happy with the placement and overall look. The quality of the work exceeded our expectations, and we are SO happy we chose this company. We would absolutely use them again for future projects and wouldn’t hesitate to recommend them to anyone looking for quality tile work. Thank you for making our kitchen backsplash better than we imagined! ❤️
Happy customers like you keep us going and striving to do better and be the best! We appreciate your trust and love to read these words of encouragement!! We are humbled and so thankful, amen!!!
EXCELLENT SERVICE ON ALL LEVELS! This is a very late review/post but I definitely wanted to make it. In getting carpet quotes for my elderly mom whose home had water damage, I found Expert Flooring thru the BBB and noted their excellent reviews. I called, left a message & Gilbert called me back within the hour. We met at mom's house where he patiently answered our questions & concerns. After ordering the two different colored carpets, he was flexible on the installation dates & said the moving of furniture, old carpet hauled away, etc., would be taken care of & provided me a detailed estimate. Let me tell you, the crew arrived on time, were professional, courteous and hardworking! They completed the install, plus a small laminate flooring project, within 1 1/2 days & my mom was THRILLED as was our whole family. Gilbert followed up with me via phone call to make sure we were happy with his work & everything was TOP NOTCH!
Simply amazing post! We strive to give a higher level of service and this is proof of our hard work a dedication to our customers and company! Thank you for trusting us and letting the public know how satisfied you are. God bless!
I couldn’t be happier with the work Expert Flooring did! My wood floors turned out absolutely amazing and completely transformed my home. The crew showed up on time every day, came ready to work, and their attention to detail was outstanding. They were professional, hardworking, and made sure everything was done right from start to finish. If you’re looking for quality craftsmanship and a company that does what they say they’re going to do, I highly recommend Expert Flooring. Thank you for exceeding my expectations—I absolutely love my new floors!
Tonya, we are humbled to read this outstanding post! We appreciate you trusting us with your wood flooring project. We aim to please and looks like we knocked it out of the ball park. God bless!!!
Gordon was friendly, knowledgeable, and transparent when it came to replacing our old peel and stick vinyl flooring. Max and his group, who installed the floors, were always on time and called ahead before coming over. They worked quickly and carefully and did an awesome job wrapping everything up. Best experience we’ve had with replacing our floors. The pricing was fair and it was a chance to support local. If you want your flooring done right, this is the company to call.
Hunter, thank you for this awesome review! We strive to be the best and this review helps us to push harder. Thank you from all of us here at Expert Flooring Services,Inc. God Bless!!!
Gordon was delightful to work with! When I went in, he had already worked up a cost based on the rough measurements I had given him. I was looking a quality carpet that my landlady would approve, but I'm footing the bill (smile), so cost was an important consideration. Everything about comparing, considering padding, reducing costs was discussed in a friendly setting. In fact, the business is in a house. Just a note: When you go there from Elliott Knox, it's best to use the first turn-around on Walnut because it's easy to miss the driveway.
Thank you for the positive feedback and we are encouraged by these kind words! We work hard for our customers to have a great experience when dealing with our company and posts like this remind us that we are doing things right. When you need us we will be here to help! God bless!!!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
