Handyman/Handywoman/Handyperson · New Braunfels, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 44 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★421 Google reviews · 24 photos
98%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate River City Ace Handyman Services 4.9 out of 5 based on 421 reviews, with the owner responding to all feedback. Customers frequently praise the team for punctuality, professional communication, fair pricing, and efficient completion of diverse tasks like TV mounting, door repairs, and painting. However, some lower-rated reviews criticize specific instances of poor workmanship, such as mismatched textures or improper caulking, and note that the company offered to correct these issues.
Google rating: 4.9 out of 5 from 421 reviews (98% five-star).
Reviews on this page: 421 Google reviews (371 with written comments, 30 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 6, 2026.
Service: Tile Contractor serving New Braunfels, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other tile contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
This companyTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.River City Ace Handyman Services: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.River City Ace Handyman Services: 89/100 on this factor. Category median: 91.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.River City Ace Handyman Services: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.River City Ace Handyman Services: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.River City Ace Handyman Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.River City Ace Handyman Services: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
421 Google reviews we collected
4.9of 5
5 stars41198%
4 stars41%
3 stars00%
2 stars31%
1 star31%
Praise vs complaints
Phrases our text analysis found in 371 written reviews
99%praise
Praise79099%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3026%
Reasonable7768%
Overpriced22%
Not sure54%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20926%
Quality & results19725%
Speed & response17622%
Would recommend10213%
Price & value526%
Communication506%
Honesty & trust162%
What customers talk about
We read 371 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything was completed professionally, efficiently, and exactly as expected.”
“Unprofessional, in my opinion.”
“I had a great experience with Ace Handyman Services!”
“I felt terrible for him as he seemed very frustrated himself.”
“Leon was prompt, arrived right on time, and did excellent work.”
“I would definitely recommend him to anyone looking for reliable, quality handyman services!”
“The quality of craftsmanship, professionalism, and kindness was well worth the money and we look forward to working with them again!”
“So disappointed and feel I got ripped off.”
“Leon and Deante arrived on time, listened to our description of the project and were very responsive to our questions and requests.”
“The pricing structure was explained up front so there are no surprises.”
People customers mention
Leon16 reviews
Deante15 reviews
Scott10 reviews
Mike9 reviews
Jason8 reviews
Charlotte7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired River City Ace Handyman Services for 8 kinds of job. Pick one to see what they paid and said.
TTiffani4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a great experience with Ace Handyman Services! Leon was prompt, arrived right on time, and did excellent work. Everything was completed professionally, efficiently, and exactly as expected. Best of all, he stayed within the budget we discussed, which I really appreciated. I would definitely recommend him to…
General repairs
JJennifer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Alex was outstanding. Great job. He was so professional. River City Ace Handyman Services is now going to be the first that I call when I need a handy man.
Great priceHome maintenance & repairsDrywall repair
CCharisLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Leon is fantastic!!! He is able to repair and do everything!! Absolutely brilliant! So happy to have found this handyman service. Highly recommend.
Reasonable priceHome maintenance & repairs
EEricLocal Guide · 211 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
I met one of their guys to discuss solar shades install on the front of my home. I could never get Nathan to respond or call back. He said he was going to take measurements, but It's been over a month. Unprofessional, in my opinion.
KKim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Second Visit: Leon removed a troublesome smoke detector (originally mounted too close to the stove/ oven) and installed one with a ten year battery in a more optimal location. He also fixed three ceiling fan pulls so we can at last adjust the fan speed. Thanks very much, Leon!!
First Visit: Leon just finished…
Great priceTV mountingElectrical work
MMichaelLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Door repair and gutter repair. The door is perfect. The gutters will be on a second trip only because necessary parts to complete are not stock items. Very satisfied. Friendly, polite , conscientious handy man. Would recommend.
10/7 a second visit was necessary to bring gutters parts needed upon inspection previous…
I had a great experience with Ace Handyman Services! Leon was prompt, arrived right on time, and did excellent work. Everything was completed professionally, efficiently, and exactly as expected. Best of all, he stayed within the budget we discussed, which I really appreciated. I would definitely recommend him to anyone looking for reliable, quality handyman services!
Services: General repairs
J
Jennifer Alexander8 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Alex was outstanding. Great job. He was so professional. River City Ace Handyman Services is now going to be the first that I call when I need a handy man.
Price assessment: Great price
Services: Home maintenance & repairs, Drywall repair
Response from the owner · 3 days ago
Thank you for your kind words! We're delighted to hear about your positive experience with Alex. We look forward to helping you with any future handyman needs.
C
Charis JacobsonLocal Guide · 21 reviewsiTotal number of Google reviews Charis has written across all businesses on Google Maps, not just this one.
Leon is fantastic!!! He is able to repair and do everything!! Absolutely brilliant! So happy to have found this handyman service. Highly recommend.
Price assessment: Reasonable price
Services: Home maintenance & repairs
Response from the owner · 2 days ago
Thank you for your wonderful feedback! We're delighted to hear that Leon provided such excellent service. We appreciate your recommendation and look forward to assisting you again in the future.
R
Richard Prati12 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
I met one of their guys to discuss solar shades install on the front of my home. I could never get Nathan to respond or call back. He said he was going to take measurements, but It's been over a month. Unprofessional, in my opinion.
Response from the owner · 5 days ago
Eric,
I sincerely apologize for letting this fall through the cracks and for not following up with you sooner. I should have communicated with you much earlier, and I take full responsibility for the lack of follow-through.
Unfortunately, our vendor was unable to fabricate the arched-top screens for your project. I recommend contacting All Pro Solar Screens in New Braunfels at (830) 620-1800. They should be able to assist you.
Again, I apologize for the delay and for not keeping you informed. I appreciate your patience and regret that we weren't able to see this project through for you
K
Kim S.5 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Second Visit: Leon removed a troublesome smoke detector (originally mounted too close to the stove/ oven) and installed one with a ten year battery in a more optimal location. He also fixed three ceiling fan pulls so we can at last adjust the fan speed. Thanks very much, Leon!!
First Visit: Leon just finished mounting 2 large TVs for us. We’re very happy with his work. Super professional and knows his stuff. Hoping to have him back to help us out with some electrical work. Thanks so much, Leon!!!
Price assessment: Great price
Services: TV mounting, Electrical work
Response from the owner · Edited 3 weeks ago
Thank you for having Leon back! We’re so glad he could help with the smoke detector and get your ceiling fan pulls working again. We’ll be sure to share your kind words with him. We appreciate your continued trust in Ace Handyman Services and look forward to helping with your next project!
S
S K Reinard3 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Our handyman arrived at the appointed time and said he was competent in the window repair work needed and that he could make the repair that day. The work however was very poorly done. As the pictures will indicate, the caulking done had big gaps. We had to scrape out all of the caulking on one side of one of the two windows, purchase our own and re-caulk that side. On the back yard window he broke a chunk off of the siding, didn’t tell us what had happened, and just stuck it back on (in an unlevel manner) and applied some caulk to the crack. When I initially looked at the repair I thought it was just a streak of caulking on the siding and wasn’t too concerned because I was going to do some touchup paint anyway. Also, in the backyard window there were big gobs of filler or putty covering most of one corner. I have no idea of why this was even applied, should have been totally unnecessary as this was the new wood trim replacement piece! Very sloppy and unprofessional. If the job was beyond this gentleman’s skills I would appreciated him just letting me know, I could have postponed to wait for someone else to do these minor repairs. I will NOT be recommending ACE Handyman services. So disappointed and feel I got ripped off.I expect a full refund, as I was left with more damage to my house than when we started!
Price assessment: Overpriced
Services: Home maintenance & repairs
Response from the owner · 3 weeks ago
We’re sorry to hear about your experience with our service. Your feedback is important, and we take it seriously. Please contact our office at 830-825-0050 so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.
M
Michael BerkleyLocal Guide · 13 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Door repair and gutter repair. The door is perfect. The gutters will be on a second trip only because necessary parts to complete are not stock items. Very satisfied. Friendly, polite , conscientious handy man. Would recommend.
10/7 a second visit was necessary to bring gutters parts needed upon inspection previous visit. Same Leon affable and cheery. He added additional splash dams and realigned the gutters to optimize flow. We are very hopeful with his work, should a super El Niño hit later this year, water management will not be an issue. Time will tell , but he invested workman like effort and we expect good results. Would recommend.
Price assessment: Reasonable price
Services: Home maintenance & repairs
Response from the owner · a month ago
Thank you for sharing your positive experience with our services. We're pleased to hear that you're satisfied with the door repair and appreciate your understanding regarding the gutter parts. Your recommendation means a lot to us!
C
Cheryl Harper3 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
He was great and fast and got a lot done
Very friendly
Price assessment: Reasonable price
Services: General construction, Home maintenance & repairs
Response from the owner · 4 months ago
Thank you for your 5-star rating! It was a pleasure serving you in Marion. We appreciate your trust in our team and look forward to helping with your next home project.
T
Trina Grieco9 reviewsiTotal number of Google reviews Trina has written across all businesses on Google Maps, not just this one.
Got right back to me when I reached out, got us on the schedule and showed up on time. Installed a AC unit into a cutout in the wall and trimmed it out. Installed a TV onto an existing wall mount also. Quality work and fair pricing. Very happy with the service.
Response from the owner · a month ago
Thank you for sharing your positive experience! We're delighted to hear that you were satisfied with the timely service and quality work. We appreciate you choosing us for your needs.
