Pool cleaning service · New Braunfels, TX · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%98+25.6Value 15%96+14.6Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 44 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★53 Google reviews · 24 photos
98%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate JetBlast Pool Tile Cleaning highly for its punctuality, clear communication, and effective removal of calcium buildup and mildew from pool tiles. Customers frequently note that the company delivers on quoted prices and leaves the worksite clean, often expressing satisfaction with the professional service. The primary criticism involves post-service cleanup, where one reviewer reported residual cleaning powder in the street and pool that took weeks to remove, along with higher water usage than anticipated.
Google rating: 5.0 out of 5 from 53 reviews (98% five-star).
Reviews on this page: 53 Google reviews (53 with written comments, 19 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: September 30, 2026.
Service: Tile Contractor serving New Braunfels, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other tile contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
This companyTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JetBlast Pool Tile Cleaning, LLC: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JetBlast Pool Tile Cleaning, LLC: 98/100 on this factor. Category median: 91.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JetBlast Pool Tile Cleaning, LLC: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JetBlast Pool Tile Cleaning, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
5.0of 5
5 stars5298%
4 stars00%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
100%praise
Praise125100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1165%
Reasonable529%
Overpriced16%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3226%
Would recommend2722%
Speed & response2016%
Staff & attitude1613%
Communication1411%
Price & value1310%
Honesty & trust32%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great experience I will use them again and recommend them to all my friends.”
“If you have a pool and calcium buildup, look no further.”
“Consummate Professional, Friendly, charismatic and they were on time, did what they promised and charged what they quoted.”
“…ll of our expectations, timeliness, cleanliness of work and outcome, professionalism, and communication before and after job.…”
“…s, timeliness, cleanliness of work and outcome, professionalism, and communication before and after job.…”
“The owner was a great communicator, they were on time and affordable.”
“The added bonus is supporting a local and family owned business doing honest work.”
People customers mention
Thomas7 reviews
Blake5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JetBlast Pool Tile Cleaning, LLC for 3 kinds of job. Pick one to see what they paid and said.
TTerry9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Consummate Professional, Friendly, charismatic and they were on time, did what they promised and charged what they quoted. Great experience I will use them again and recommend them to all my friends.
Great priceTile brushingVacuumingWall brushing
CClaytonLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just exceptional work. Timely and hardworking. Got all the calcium deposits removed and the mildew stains are gone. Looks brand new again. I also appreciate that they are veteran owned. If you have a pool and calcium buildup, look no further.
Great priceService not listed
RRon9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★
They did a great job on cleaning calcium buildup. However, they left a mess in my street with the powder used to clean the buildup. I had to shovel the mess up. The powder mess took 3+ weeks to clean out of my pool - I ran my robot daily and the pool guy vacuumed 3 times. The “mess” is like DE powder on steroids.…
Overpriced
SScott2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great family owned business. Did exactly what he said he would do, delivered on all of our expectations, timeliness, cleanliness of work and outcome, professionalism, and communication before and after job. So impressed we had jetblast take care of a second pool we have the following day. Strongly recommend. Not just great company. Great people!!!
Great priceService not listed
RRobin13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wowza!! Thomas runs a professional and reliable company! I received a estimate right away and was able to schedule his services within a week. His crew got right to work, cleaned up their equipment and supplies as well as answered all my questions pertaining to pool tile maintenance. Thank you guys!
JJerry5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thomas, his son and crew were amazing, describing the entire process—no damage to tile or flagstone. After descaling, their clean-up was quick and as if they were never there. Recommending JetBlast to anyone who has ever attempted pool tile cleaning. Check out before and after on the waterfall. The rest of the pool looks great too.
Consummate Professional, Friendly, charismatic and they were on time, did what they promised and charged what they quoted. Great experience I will use them again and recommend them to all my friends.
Price assessment: Great price
Services: Tile brushing, Vacuuming, Wall brushing
Response from the owner · a month ago
Thank you so much Terry for the kind review. It was an absolute pleasure swapping war stories from our military service. Your pool tile looks amazing now, so glad we were able to assist in that. Remember to keep up with the sealant so the calcium doesn’t return.
Thomas
C
Clayton SmithLocal Guide · 22 reviewsiTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Just exceptional work. Timely and hardworking. Got all the calcium deposits removed and the mildew stains are gone. Looks brand new again. I also appreciate that they are veteran owned. If you have a pool and calcium buildup, look no further.
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thanks so much, Clayton. We're thrilled that your pool looks brand new again and that we could knock out those calcium deposits and mildew stains for you. Your kind words about our service mean a lot, especially coming from someone who recognizes what we're trying to do here. We'd love to help keep your pool looking pristine, so don't hesitate to reach out whenever you need us.
- Thomas, JetBlast Pool Tile Cleaning
R
Ron James9 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
They did a great job on cleaning calcium buildup. However, they left a mess in my street with the powder used to clean the buildup. I had to shovel the mess up. The powder mess took 3+ weeks to clean out of my pool - I ran my robot daily and the pool guy vacuumed 3 times. The “mess” is like DE powder on steroids. Drained way more water than I was told - just received water bill and it was 2x+ normal. Again, they did the job cleaning the calcium buildup, just know there’s a lot more cleanup and water used than expected
Price assessment: Overpriced
Response from the owner · a month ago
Ron, complete failure on our part....zero excuse for leaving media in the street, it was not intentional. We used a significant amount of media given your stone and calcium build up, we should have done a better job of managing expectations. I wish you would have reached out, I would have had a crew over asap to assist and complete the clean up. As mentioned in the private text I sent you, we are willing to provide some additional services to compensate you for your troubles. We will do better.
S
Scott Stewart2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Great family owned business. Did exactly what he said he would do, delivered on all of our expectations, timeliness, cleanliness of work and outcome, professionalism, and communication before and after job. So impressed we had jetblast take care of a second pool we have the following day. Strongly recommend. Not just great company. Great people!!!
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thank you for the kind review, we really enjoyed getting your tile cleaned up this week! If we can assist with anything in the future, please don’t hesitate to reach out.
G
Giovanni Vizza8 reviewsiTotal number of Google reviews Giovanni has written across all businesses on Google Maps, not just this one.
Thanks so much for the kind words, Giovanni. We're thrilled that we could bring your pool back to life and make it look brand new again. That's exactly what we strive for on every job, and it means a lot when customers like you notice the difference. We really appreciate your business and hope to see you again soon.
- Thomas, JetBlast Pool Tile Cleaning
R
Robin Martin13 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Wowza!! Thomas runs a professional and reliable company! I received a estimate right away and was able to schedule his services within a week. His crew got right to work, cleaned up their equipment and supplies as well as answered all my questions pertaining to pool tile maintenance. Thank you guys!
Response from the owner · a month ago
Robin, thank you so much for the kind words and for choosing JetBlast. We really appreciate you highlighting how quickly we got you scheduled and how our crew took care of cleanup and answered your questions. That attention to detail and professionalism is exactly what we aim for on every job. We'd love to help you keep those tiles looking great, so don't hesitate to reach out whenever you need us again.
- Thomas, JetBlast Pool Tile Cleaning
J
Jerry Nicholson5 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Thomas, his son and crew were amazing, describing the entire process—no damage to tile or flagstone. After descaling, their clean-up was quick and as if they were never there. Recommending JetBlast to anyone who has ever attempted pool tile cleaning. Check out before and after on the waterfall. The rest of the pool looks great too.
Price assessment: Reasonable price
Services: Tile brushing
Response from the owner · 2 months ago
Jerry, thank you so much for taking the time to leave us this wonderful review. We really appreciate you highlighting how thorough we are with our process and cleanup, especially on those delicate surfaces like your flagstone. It was great working with you and your family, and we're thrilled that your waterfall and pool are looking their best again. We'd love to help you with any future maintenance needs, so don't hesitate to reach out.
- Thomas, JetBlast Pool Tile Cleaning
J
John FisherLocal Guide · 40 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Absolute grade A professionals! Responsive, great communication, and best of all terrific results! My tile had years worth of scaling and buildup. Jet Blast made my tile look like the day it was installed.
Response from the owner · 2 months ago
John, thank you so much for the fantastic review and for choosing JetBlast. We're thrilled that we could restore your tile back to that brand new look after all those years of buildup. Your kind words about our communication and responsiveness mean a lot to us, and we're grateful for the opportunity to serve you. We'd love to help you keep that beautiful tile looking pristine, so don't hesitate to reach out whenever you need us.
- Thomas, JetBlast Pool Tile Cleaning
P
Penny Jennings3 reviewsiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
We used JetBlast Pool Tile Cleaning and were so happy with the results! The owner was a great communicator, they were on time and affordable. We compared 3 quotes and they were by far the best one. Will definitely be using again and highly recommend them!!!
Response from the owner · 4 months ago
Thank you, Penny….so glad you and Doug were happy with the results!
M
Meghan NaizerLocal Guide · 11 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
JetBlast came out today to clean up the area under our fountain and all of the tile in our pool and spa. The results were amazing! I don’t think I even realized the impact this job would have in the look of my pool as a whole, not to mention the help in sealing our tile from future issues. The entire process was well communicated and easy to schedule. From requesting a quote through their webpage to job completion, I couldn’t have been happier. The added bonus is supporting a local and family owned business doing honest work. I would recommend them to friends in full confidence they would be well taken care of.
