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Expert Tree Care LLC

Tree service · West Columbia, SC · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty57−4.3Momentum penalty73−2.7Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 99 tree removal servicesPosition by Experts Score among all companies we track in this category. · better than 7%
4.9 ★★★★★ 244 Google reviews · 20 photos
97%five-star reviews
4.64★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

Expert Tree Care LLC at a glance

Google reviewers rate Expert Tree Care LLC 4.9 out of 5 based on 244 reviews, frequently citing punctuality, thorough cleanup, and fair pricing for tree removal and trimming services. Positive feedback highlights professional conduct and efficient handling of storm damage or complex jobs. However, several low-star reviews describe a recurring pattern of missed appointments, unreturned calls, and delayed or absent estimates, indicating inconsistent communication and scheduling practices.

  • Google rating: 4.9 out of 5 from 244 reviews (97% five-star).
  • Reviews on this page: 244 Google reviews (221 with written comments, 13 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 12, 2026.
  • Service: Tree Removal Service serving West Columbia, South Carolina.

Data from Google, last updated November 6, 2026.

Score profile vs other tree removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.

Satisfaction79Reliability62Craft & service57Value100Momentum73Replies to reviews9Satisfaction: 79 (median 95)Reliability: 62 (median 94)Craft & service: 57 (median 99)Value: 100 (median 100)Momentum: 73 (median 100)Replies to reviews: 9 (median 59)
Expert Tree Care LLCTree Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Expert Tree Care LLC: 79/100 on this factor. Category median: 95.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Expert Tree Care LLC: 62/100 on this factor. Category median: 94.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Expert Tree Care LLC: 57/100 on this factor. Category median: 99.C
57
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Expert Tree Care LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Expert Tree Care LLC: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Expert Tree Care LLC: 9/100 on this factor. Category median: 59.F
9

Bar = this company · dark tick = category median.

Star ratings

244 Google reviews we collected

  • 5 stars23697%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star83%

Praise vs complaints

Phrases our text analysis found in 221 written reviews

  • Praise51898%
  • Complaints132%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price563%
  • Reasonable113%
  • Overpriced113%
  • Not sure113%

Topic share

How often each topic comes up in the written reviews

  • Would recommend10620%
  • Staff & attitude10319%
  • Price & value9818%
  • Speed & response9718%
  • Quality & results9217%
  • Communication265%
  • Honesty & trust92%

What customers talk about

We read 221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I highly recommend this company for Expert huge tree removal, and stump grinding.”
    “Not sure why I haven't received anything back I will never recommend this company to anyone.”
  • “This company provides quick professional service with meticulous cleanup and follow up making sure they have got you completely satisfied with their work.”
  • “Will gave us a very fair quote, right in line with our expectations.”
    “Reached out to this company to speak to someone about coming out to give a quote for a tree that needs to come down.”
  • “You could absolutely tell they were a cohesive crew with well defined communication and they worked quickly.”
    “Called numerous times for a quote and even text them the pictures they asked for but they never called back.”
  • “Expert Tree Service always does a great job at my company and my home.”
    “The huge old oak had a double trunk and had a portion of one trunk split off and water damaged the tree beyond saving.”
  • “They communicated well, worked efficiently and left the property cleaner than they found it, but what stood out as much as the quality of work was the…”
    “I want people to be aware of their lack of communication skills and think twice before hiring these guys we give you a big👎 For how you handled this…”
  • “…esponse times may be a bit slower than some would like, but let’s be honest: we live in a world that’s trained us to expect instant replies (I blame t…”

People customers mention

  • Hunt 11 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Expert Tree Care LLC for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

KellieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

saved me from a nightmare and hand carried a giant century old tree that magically had to fall at the most inopportune PLACE TIME EVERYTHING. THANK GOD for you.

Customer photo from Kellie's review
Not sureTree transplantingTree removal
Kimberly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Expert Tree Service always does a great job at my company and my home. I highly recommend them!

Great priceTree stump grindingTree trimming & pruningTree removal
CindyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have had the pleasure in using expert Tree Service for several times over the years for our homeowners association services needed in our subdivision. This company provides quick professional service with meticulous cleanup and follow up making sure they have got you completely satisfied with their work. They take…

Tree stump grindingTree trimming & pruningTree removal
Amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I couldn’t be happier! They came out and removed 6 huge gum trees and a dead pine that was at risk of hitting my house. They worked safely with the proper ppe, they cleaned up immaculately, and they were a family-friendly group of guys. You could absolutely tell they were a cohesive crew with well defined…

Reasonable priceTree stump grindingTree removal
Albert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

We hired Will Hunt and his crew to do a “day rate” job to cut down trees and remove the trees at our home we did not realize however their day ended at 2:30. The chainsaw stopped running and their truck was full a day right Job makes a person believe they are working for the day right you guys did not handle this…

OverpricedTree removal
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Will and his crew are experts at tree trimming and removal. They were here even driving in the pouring rain to get here. Got here, rain had cleared, and these guys went to work. When I say went to work, I mean, went to work. They left nothing. Spotless cleanup and just the most professional work you could ever ask…

Great priceTree trimming & pruningTree removal

Photos

Customer reviews

4.9 ★★★★★ 244 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kellie HallLocal Guide · 28 reviewsTotal number of Google reviews Kellie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

saved me from a nightmare and hand carried a giant century old tree that magically had to fall at the most inopportune PLACE TIME EVERYTHING. THANK GOD for you.

  • Price assessment: Not sure
  • Services: Tree transplanting, Tree removal
Kimberly Ameer7 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Expert Tree Service always does a great job at my company and my home. I highly recommend them!

  • Price assessment: Great price
  • Services: Tree stump grinding, Tree trimming & pruning, Tree removal
Tailyn Caldwell2 reviewsTotal number of Google reviews Tailyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Austin was great!!

Cindy CurtisLocal Guide · 10 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have had the pleasure in using expert Tree Service for several times over the years for our homeowners association services needed in our subdivision. This company provides quick professional service with meticulous cleanup and follow up making sure they have got you completely satisfied with their work. They take safety for their crew very seriously and you could tell they work extremely well as a team. I highly recommend this company for Expert huge tree removal, and stump grinding. They will not disappoint!

  • Services: Tree stump grinding, Tree trimming & pruning, Tree removal
Amber Whitmire4 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I couldn’t be happier! They came out and removed 6 huge gum trees and a dead pine that was at risk of hitting my house. They worked safely with the proper ppe, they cleaned up immaculately, and they were a family-friendly group of guys. You could absolutely tell they were a cohesive crew with well defined communication and they worked quickly. I will be calling them again!

  • Price assessment: Reasonable price
  • Services: Tree stump grinding, Tree removal
Andre YeeLocal Guide · 34 reviewsTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding experience with Expert Tree Care. They removed and trimmed several very large branches that were hanging over my shop 80ft off the ground that could have caused serious damage during a windstorm. Their team handled a complex and potentially dangerous job with impressive skill, climbing multiple trees and carefully lowering heavy limbs, using a pulley system with precision and control. Beyond the main work they went above and beyond by cleaning up additional trees along my driveway, which made a huge difference in both safety and appearance. The crew was extremely professional organized and clearly experienced. They communicated well, worked efficiently and left the property cleaner than they found it, but what stood out as much as the quality of work was the respect and professionalism of these young men. They took pride in what they were doing and treated my property with care from start to finish. I highly recommend Expert Tree Care to anyone needing serious tree work done the right way.

  • Price assessment: Great price
  • Services: Tree trimming & pruning, Tree removal
Albert Martyn4 reviewsTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We hired Will Hunt and his crew to do a “day rate” job to cut down trees and remove the trees at our home we did not realize however their day ended at 2:30. The chainsaw stopped running and their truck was full a day right Job makes a person believe they are working for the day right you guys did not handle this well of course there were text messages back-and-forth from them realizing how crappy this all went down that is no way to run a business and I know Will you know. Shame on you. I want people to be aware of their lack of communication skills and think twice before hiring these guys we give you a big👎 For how you handled this whole situation. I hope you are happy with yourself Mary & Al Martyn

  • Price assessment: Overpriced
  • Services: Tree removal
PJ Brown1 reviewTotal number of Google reviews PJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service

  • Price assessment: Great price
  • Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree removal
Timothy Stringfield1 reviewTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Will and his crew are experts at tree trimming and removal. They were here even driving in the pouring rain to get here. Got here, rain had cleared, and these guys went to work. When I say went to work, I mean, went to work. They left nothing. Spotless cleanup and just the most professional work you could ever ask for. Their price is unmatched anywhere. I contacted realtors and they advised me what their contacts charged and these guys blew anyone else out of the water. I would highly recommend and only use these guys for any future work

  • Price assessment: Great price
  • Services: Tree trimming & pruning, Tree removal
Amy KitchenLocal Guide · 15 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Will responded to my call same day and coordinated with me the very next week. Everyone was very easy to work with.

  • Price assessment: Great price
  • Services: Service not listed

Expert Tree Care LLC on Google Maps →

Business details