Employment agency · Ypsilanti, MI · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%41+9.9Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty80−2Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 21 recruiting agenciesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.6★★★★★276 Google reviews · 24 photos
86%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the agency 4.6 out of 5 based on 276 reviews, with the owner responding to 92% of comments. Positive feedback highlights prompt communication, professional staff, and successful placements for both temporary and direct hire positions. However, some low-star reviews criticize slow response times, limited job availability, and perceived issues with wage rates or inclusivity during the hiring process.
Google rating: 4.6 out of 5 from 276 reviews (86% five-star).
Reviews on this page: 276 Google reviews (209 with written comments, 5 with photos).
Owner responses: the business replied to 92% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyRecruiting Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Express Employment Professionals: 63/100 on this factor. Category median: 81.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Express Employment Professionals: 41/100 on this factor. Category median: 69.C
41
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Express Employment Professionals: 80/100 on this factor. Category median: 93.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Express Employment Professionals: 94/100 on this factor. Category median: 95.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Express Employment Professionals: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Express Employment Professionals: 100/100 on this factor. Category median: 51.A
100
Bar = this company · dark tick = category median.
Star ratings
276 Google reviews we collected
4.6of 5
5 stars23886%
4 stars83%
3 stars21%
2 stars41%
1 star249%
Praise vs complaints
Phrases our text analysis found in 209 written reviews
93%praise
Praise22893%
Complaints187%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8334%
Speed & response4117%
Quality & results4016%
Would recommend4016%
Communication2711%
Honesty & trust135%
Price & value21%
What customers talk about
We read 209 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I also met some of the other staff and they were very friendly and helpful.”
“I just find it very unprofessional when someone says they gonna do something but never does anything.”
“Everyone was very helpful and fast on calls and text messages.”
“They do a great job communicating and checking in to make sure all of our needs are met.”
“Worst Place Every They Will Take Your Info And Not Get You A Job Notice None Of The Reviews Are Recent They Will Bring Up Every Excuse Why They Haven’…”
“Ian was great to work with very professional found me work quick definitely recommend.”
“He was awesome at communicating with me and made the process in getting hired seamless.”
“What I appreciated most about working with Ann was her genuine care for her clients.”
“Lied to about the job I would be doing, when brought to the recruiters attention it seemed like it wasn’t that big of a deal.”
“Every time I use the office in A2 they R Very on it in out the office in reasonable time great Job 👍”
People customers mention
Martin17 reviews
Ann13 reviews
Ian12 reviews
Arbor12 reviews
Stojkovich11 reviews
Ciara4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBrittanyLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
If you want an actual career, come to this office. They are NOT a temp firm. While they have some short term, they are well established as a provider for long term eval and direct hire opportunities. Seasoned team and great opportunities with fantastic companies!
BBryanna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ian is great to work with and I really like this company! Easy process and great communication! Thanks again Ian for all your help!!
PPercival2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best temp agency in the area! I've really enjoyed working with Ian Martin especially. He is not only a good person he is also exceptionally good at matching me with jobs that have been great fits for me.
MMiguelLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent Support and Service. I'm really grateful with Ian Martin and with Express Employment. I'm very happy with my assignment.
GGregLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I met with Ian at Express Employment Professionals and he took the time to get to know me, my background, and what I was looking for. He recommended me for a job in my field and I was hired. I also met some of the other staff and they were very friendly and helpful. Highly recommended!
MMarlonLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★
A waste of time and they dont want to pay you your worth . They will low ball you 15 16 an hour jobs smh. They send you to racist job sites where they get rid of all the black people. They offer low wage jobs $17.00 an hour. They do not get me good jobs or good paying jobs,!
They are definitely looking for dedicated workers with alot of over time
Response from the owner · a week ago
Thank you for sharing your experience! We value your recognition of our efforts to connect with dedicated workers. Your feedback is appreciated, and we are committed to nurturing this relationship as we continue to meet your needs.
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Brittany MurphyLocal Guide · 26 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
If you want an actual career, come to this office. They are NOT a temp firm. While they have some short term, they are well established as a provider for long term eval and direct hire opportunities. Seasoned team and great opportunities with fantastic companies!
Response from the owner · a week ago
Thank you for sharing your positive experience! We appreciate your recognition of the value in our long-term opportunities and the expertise of our team. It is encouraging to hear that our commitment to connecting individuals with exceptional companies is having a meaningful impact. We are eager to continue supporting your career journey ahead!
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Bryanna D5 reviewsiTotal number of Google reviews Bryanna has written across all businesses on Google Maps, not just this one.
Ian is great to work with and I really like this company! Easy process and great communication! Thanks again Ian for all your help!!
Response from the owner · a week ago
Thank you for sharing your experience! It's encouraging to know that Ian and our team were able to communicate effectively and simplify the process for you. We value your feedback and look forward to supporting you in the future.
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Percival Iadicola2 reviewsiTotal number of Google reviews Percival has written across all businesses on Google Maps, not just this one.
Best temp agency in the area! I've really enjoyed working with Ian Martin especially. He is not only a good person he is also exceptionally good at matching me with jobs that have been great fits for me.
Response from the owner · a week ago
Thank you for sharing your positive experience. It’s encouraging to know that Ian Martin has connected you with opportunities that resonate with your skills and aspirations. We value your feedback and are here to support you as you navigate your career path.
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Miguel R LugoLocal Guide · 27 reviewsiTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Excellent Support and Service. I'm really grateful with Ian Martin and with Express Employment. I'm very happy with my assignment.
Response from the owner · a week ago
We appreciate your feedback regarding your experience with our support and service. It’s reassuring to know that you are satisfied with your assignment. Thank you for taking the time to share your thoughts with us.
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Greg GLocal Guide · 12 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
I met with Ian at Express Employment Professionals and he took the time to get to know me, my background, and what I was looking for. He recommended me for a job in my field and I was hired. I also met some of the other staff and they were very friendly and helpful. Highly recommended!
Response from the owner · a month ago
Thank you for sharing your experience! It’s great to know that Ian and the team supported you in finding a job that aligns with your background. We value your recommendation and are pleased that you found our staff approachable and supportive. Best wishes as you embark on this new journey!
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Marlon GillespieLocal Guide · 46 reviewsiTotal number of Google reviews Marlon has written across all businesses on Google Maps, not just this one.
A waste of time and they dont want to pay you your worth . They will low ball you 15 16 an hour jobs smh. They send you to racist job sites where they get rid of all the black people. They offer low wage jobs $17.00 an hour. They do not get me good jobs or good paying jobs,!
Negative: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Hi Marlon! We apologize that Heather wasn’t able to take your call this morning due to technical difficulties. She will be calling you shortly! However, I did review your file and wanted to provide some insight. The position we spoke to you about, and that you were interested in, is the only position we currently have that fits your transportation needs. Please let us know if your transportation needs change so we can discuss other opportunities with you. We’d be happy to help get you working! Thanks, Express Ann Arbor
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Jessica MullinsLocal Guide · 55 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Thank you ian for all your help on helping me land a job. Everyone was very helpful and fast on calls and text messages.
Response from the owner · a week ago
We appreciate you taking the time to share your positive experience. It's reassuring to know that Ian provided the assistance you needed. Thank you for your feedback; it helps us maintain our commitment to reliability.
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Josh2 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
I worked with Ian Martin and landed a great job. He was awesome at communicating with me and made the process in getting hired seamless. Express is the way to go if you want to work with great people who have your best interests at heart.
Response from the owner · 3 months ago
We appreciate you sharing your experience with Ian Martin. It's encouraging to know that the process went smoothly and that you secured a great job. Thank you for your recommendation and for taking the time to provide feedback!
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Mac Lakasha1 reviewiTotal number of Google reviews Mac has written across all businesses on Google Maps, not just this one.
Highly recommend Express Pros! They are always helpful, prompt and professional. Great communication. Will do their best to place you into a job that you like!
Response from the owner · 4 months ago
We truly appreciate your thoughtful feedback! It's wonderful to learn that you found our team supportive, timely, and professional. We're glad that our communication and dedication to connecting you with a suitable job aligned with your needs. Thank you for your recommendation, and we look forward to being of service to you in the future.
