Tire repair shop · Chandler, AZ · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 119 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 61%
4.8★★★★★1,977 Google reviews · 24 photos
93%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for quick service times, friendly staff, and detailed explanations of vehicle maintenance needs. Positive reviews highlight efficient handling of oil changes, tire rotations, and inspections, often noting that employees are patient and helpful without being pushy. However, lower-rated experiences cite long wait times, high prices, and instances of improper part installation or poor communication regarding mistakes.
Google rating: 4.8 out of 5 from 1,977 reviews (93% five-star).
Reviews on this page: 1,977 Google reviews (1,749 with written comments, 50 with photos).
Owner responses: the business replied to 94% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Express Oil Change & Tire Engineers: 85/100 on this factor. Category median: 83.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Express Oil Change & Tire Engineers: 78/100 on this factor. Category median: 79.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Express Oil Change & Tire Engineers: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Express Oil Change & Tire Engineers: 100/100 on this factor. Category median: 50.A
100
Bar = this company · dark tick = category median.
Star ratings
1,977 Google reviews we collected
4.8of 5
5 stars1,83193%
4 stars583%
3 stars181%
2 stars101%
1 star603%
Praise vs complaints
Phrases our text analysis found in 1,749 written reviews
97%praise
Praise2,78897%
Complaints1003%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5940%
Reasonable8558%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude87630%
Speed & response72025%
Quality & results55819%
Would recommend2739%
Price & value1686%
Honesty & trust1596%
Communication1345%
What customers talk about
We read 1,749 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came back again and Anthony was so helpful and took amazing care of me and my car.”
“It's actually very unprofessional for a mechanic to have you drive to them just to send you home, when it is entirely their fault!”
“Super quick service and helped me out with all I came in for, then got me out on time!”
“The worker delayed my service to fix another customer’s back seat, kept leaving to help others during my turn, and even forgot to put my wiper blade b…”
“Tazz, and Khalid were extremely quick and very thorough!”
“They either did that on purpose, or are so incompetent that they couldn't figure out how to put it back in.”
“Definitely appreciate the great service and would 100% recommend Khalid!”
“I wish I could give minus 5 stars because at this point they were messing with my life.”
“I will also refer people- all due to the good price and mostly due to the fantastic customer service by Khalid.”
“Very expensive for the service provided.”
“This oil change felt like a genuine authentic experience--- I will be making Express Oil my "go to" moving forward!”
“…such a horrible experience, I have never felt so taken advantage of, lied to by your employees, made to feel that I was just being annoying and making…”
“He explained everything in the amount of detail that I needed.”
“I know mistakes can happen, but poor communication and unwillingness to take responsibility turn a simple inconvenience into a major frustration.”
People customers mention
Jona61 reviews
Colton41 reviews
Tempe25 reviews
Charles25 reviews
Khalid24 reviews
Aaron23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Express Oil Change & Tire Engineers for 8 kinds of job. Pick one to see what they paid and said.
maria6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Khalid was extremely knowledgeable and patient. He explained everything in the amount of detail that I needed. He was conscious of my time with my toddler in the back car seat. He informed me of all the other services/parts you offer without being pushy. He even upsold me on windshield wipers and better oil for my…
Berkeley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★
Over an hour and 45 minutes for a oil change and tire rotation. Very expensive for the service provided.
TeriLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Cole was very pleasant to work with and instantly put me at ease. Super quick service and helped me out with all I came in for, then got me out on time!
Came back again and Anthony was so helpful and took amazing care of me and my car. He definitely made my day! 🌹
Rachean3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Anthony was super nice and was detailed in explaining everything step by step what they were doing to my car for the oil change. There was also another young man that was helping him out which helped me during my last visit. Thank you for your work! It’s what keeps me coming back!
Reasonable price
RoxanaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Anthony did my oilchange and airfilter change in under 15 minutes today im extremely happy and he was extremely kind and informational!!
Dee16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had a great experience getting my oil changed! Tazz provided excellent customer service, was friendly and professional, and made the entire process smooth and easy. Everything went great, and I really appreciated the quality of service. Definitely recommend!
Khalid was extremely knowledgeable and patient. He explained everything in the amount of detail that I needed. He was conscious of my time with my toddler in the back car seat. He informed me of all the other services/parts you offer without being pushy. He even upsold me on windshield wipers and better oil for my 12+ year old car. He made sure I knew where the bathroom was in case my toddler needed it. I WILL RETURN for any future oil changes we need for our vehicles. I will also refer people- all due to the good price and mostly due to the fantastic customer service by Khalid. He is definitely future supervisor and manager material. Thank you Khalid for making an old lady like me have a better day
Response from the owner · 3 days ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Deron Simmons1 reviewiTotal number of Google reviews Deron has written across all businesses on Google Maps, not just this one.
I seldom leave public reviews and when I do, it's usually because something didn't go well. I can't say that about Express Oil Change. I am shocked in the most positive way with the level of service I received. There were 3 guys I interacted with in the shop today and every single one of them were exceptional.
When I parked, a gentleman came out to my car to welcome me. I felt like I was greeted and served by a bellhop at a 5-star hotel. Absolutely incredible (especially given how hard it is to get a simple "Hi, how are you?" from service hosts these days).
Every person who worked on my car showed with visual evidence their recommendations for my car (opposed to just telling me). I never once felt pressured to choose a recommendation. I was just presented the options with the choice left to me. The zero-pressure approach was super refreshing!
I was given the option to wait in my car or sit in the lobby. I chose the lobby for the 20 minutes of work I needed (which flew by). I was personally walked to the lobby and offered a bottle of water to drink.
Another gentleman came into the lobby to show me what my oil levels in the car looked like once complete. Once again, awesome visual proof!
5 minutes into waiting, a third gentleman came into the lobby to check in on me and to let me know the balance and rotation I requested on my vehicle was now in progress.
The over communication throughout the entire time was beyond wonderful!
When the phone rang in the bay, I watched a young man hustle to answer it and he greeted the person on the other end with the friendliest greeting I've ever heard.
Even when the work was done, I wasn't rushed to the desk to pay (I was working on my laptop). I was just respectfully informed that the service was complete and that I could approach the stand to pay whenever I was ready.
The cherry on top was this: The Price Was Right!!! :-) Given all the additional service options I received I was prepared to drop half a grand. Not even close. You know that feeling when you go somewhere and leave thinking...are you sure you charged me enough? It's extremely rare, but that's the feeling I got from this place.
If you're in the camp of "young ppl don't work or customer service doesn't exist the way it used to", go to Express Oil Change & Tire Engineers on Warner Rd. I promise you, you will be shown otherwise.
This is an unsolicited review to thank an incredible crew for incredible service.
Price assessment: Great price
Services: Tire rotations, Wheel alignment, Vehicle safety inspection, Auto maintenance
Service duration: 0–30 min
Response from the owner · 4 days ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Berkeley Dickerman1 reviewiTotal number of Google reviews Berkeley has written across all businesses on Google Maps, not just this one.
Over an hour and 45 minutes for a oil change and tire rotation. Very expensive for the service provided.
Response from the owner · 6 days ago
Hi, We value your business and would like to address your concerns as quickly as possible. Please contact us at www.expressoil.com/contact/ and include your contact information and the store you visited, so we can work to resolve your issue. Thank you.
Teri McGovern-NintzelLocal Guide · 11 reviewsiTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Cole was very pleasant to work with and instantly put me at ease. Super quick service and helped me out with all I came in for, then got me out on time!
Came back again and Anthony was so helpful and took amazing care of me and my car. He definitely made my day! 🌹
Response from the owner · 2 years ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Brandon Reilly2 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Stephanie Tolley4 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Anthony was super nice and was detailed in explaining everything step by step what they were doing to my car for the oil change. There was also another young man that was helping him out which helped me during my last visit. Thank you for your work! It’s what keeps me coming back!
Price assessment: Reasonable price
Service duration: 0–30 min
Response from the owner · 3 weeks ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Roxana Christine RoxyC N The MESSY BunLocal Guide · 23 reviewsiTotal number of Google reviews Roxana has written across all businesses on Google Maps, not just this one.
Anthony did my oilchange and airfilter change in under 15 minutes today im extremely happy and he was extremely kind and informational!!
Response from the owner · 3 weeks ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Dee Sanchez16 reviewsiTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Had a great experience getting my oil changed! Tazz provided excellent customer service, was friendly and professional, and made the entire process smooth and easy. Everything went great, and I really appreciated the quality of service. Definitely recommend!
Response from the owner · 3 weeks ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Gail [Mukisa] Lyn FentonLocal Guide · 46 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Came in, and got an oil change today, 10/11/26, on a Sunday. Tazz, and Khalid were extremely quick and very thorough! Great work! Thank you for being open on Sunday, my work keeps me very busy during week and sometimes its the only option. 🙂
Kia Niro 2017 (323136 miles and still going strong!)
Price assessment: Reasonable price
Services: Auto maintenance
Service duration: 0–30 min
Response from the owner · a year ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
